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Dorn Properties Group

4.5 (2 reviews)

Services - Dorn Properties Group

Architectural design

Architectural project management

Structural engineering project consultation

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5 years ago

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Steps Plus

Steps Plus

(10 reviews)

The customer service at Steps Plus is horrible. I called to get a quote for my business for…read morefencing/hand railings. The woman on the other line quickly became irate because I asked if they would install an existing hand rail. It was just a simple question. I was hoping for some help because my business recently burned down, which I told her, but she proceeded to yell at me for not knowing what services they offer. I think they could have delivered the same message in a nicer way. I likely would have purchased their product if I had been treated with respect. Also, the first time I called they picked up the phone and hung up. It appears they are avoiding phone calls.

Terrible experience from start to finish. We had a back step installed which we were never notified…read moreahead of time that it was coming, they just came with the step. The delivery man got annoyed with us that we didn't have our vinyl fence taken apart so that they could even get it in our yard. I let him know we were never even notified they were coming. He left annoyed and took my step with him. They eventually came back a week or so later and were able to install it. After it was installed, it initially looked nice but started to chip apart on top almost immediately. We called Steps Plus multiple times. Someone came out and looked at the step and accused us of using salt or something on the step that would cause chipping. That was never the case as it was a back step that only our dogs used in the winter. We never salted it ever as we didn't want our dogs to ingest the salt. A week later we got a bill in the mail saying if we wanted it resurfaced it would be over $200. It was only a few months old! I called back and spoke to a woman named Judy I believe and explained the full situation. She was very apologetic and offered to replace the entire step for free as there was clearly an issue in the concrete and a "bandaid" repair wasn't going to be best in the long run. She said she would put in the order and contact us when it was ready. Well that was June 2019. It's now May 2020. We never heard from them again and we still have our faulty step. Completely ridiculous, don't spend a dime here.

Dorn Properties Group - contractors - Updated May 2026

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