I have only written a handful of Yelp reviews over the years, I save it for the worst of the worst. Well, I had a horrible experience at this office with my disabled Marine Corps Veteran father two days ago. Dentist appointments already give my dad PTSD as he has Parkinson's which is strongly linked and largely caused by toxic environmental exposures like mercury fillings, root canals, co-infections, etc. Well, we had to reschedule his teeth cleaning multiple times because two months prior, poor guy, he fell and fractured his hip. When I tried to reschedule it a few weeks after he fell, Dr. Ferres' receptionist refused to make the appointment claiming my dad needed to be on antibiotics post-surgery to have a dental procedure, yes, even for a teeth cleaning, and to get a waiver from his surgeon (just think about that for a minute - a holistic dentist office is saying they won't see my dad for a teeth cleaning unless he's on antibiotics, a person who you know to be neurologically fragile, and you want to further disrupt his gut microbiome?! That was already a red flag). When we talked to his surgeon about getting a "waiver" from him for a teeth cleaning, he scoffed and was like, no, that's not a thing. So when I called to make this appointment for a second time with this same obstructionist receptionist, it was already long overdue. He needs to get regular teeth cleanings, every 3 months, because due to Parkinson's he has difficulty cleaning his own teeth, and we are trying to prevent any further dental complications. The receptionist told me that they had a cancellation for the next afternoon at 4pm. I said, well that's a tricky time for my dad with his nap and his meds, getting him moving again. She replied there were no other appointments until late January. I said, ok, we'll do our best to get him there on time. We were on our way, it was 4:05pm, the receptionist calls and says, if you aren't here by 4:15pm we will have to reschedule. I said, we will be there. Well, we hit every red light, and so it was 4:20 when we walked up to the office door, at which point this crazy receptionist is rushing the door to BLOCK us from entering. "You can't come in here, I told you on the phone that if you weren't here by 4:15pm, you would have to reschedule." I said, calmly, "My dad is disabled. It is very difficult for us right now with his hip fracture to get him moving." Mind you, this person is well aware of our circumstance. We were in route when she called, it's not like we were randomly late, she knows he has Parkinson's, knows that he has had to reschedule this appointment multiple times due to his recent hip surgery, we don't have a history of lateness, and she offered ZERO grace. I was appalled. She literally kicked us out of the office, didn't let us put a toe in, calling out after us, "We have a business to run." Like I said, we were in route, we had extenuating circumstances that she knew about, and WE WERE THE LAST APPOINTMENT OF THE DAY. It's not like it was 10am and there were multiple appointments to follow. The waiting room was EMPTY. I am shocked, saddened, and horrified at the deep disconnect between this person's sense of "business" over patient accommodation and well-being. So, I say, AVOID. A doctor who has someone with such poor interpersonal skills running her office, who would discriminate like this against a disabled veteran by refusing to make accommodation for his Parkinson's, a man who dedicated his life to service, family, and his community, at Christmas time no less, over being a few minutes late, is not deserving of your business. Shame. read more
