@ Gail B., Prices for Dorian's services are priced fairly. Everyone's order goes through a very long process. I found this out when I asked if Dorian has a system. The list is very long and I am not going to type it out. I will say that everyone's order can easily go through 10 different departments, in order to process an order. Dorian's photographers also take special steps to insure that the pictures are crisp, and the quality is grand when printing. Your son's hair being "messed up" is not the photographer's fault. Dorian's photographers will watch for details, such as hair covering a part of the face that isn't supposed to be covered. I understand that your son was in the first grade, kids at that age are always playing, looking for new things to do. As far as facial expressions are concerned, Dorian's photographers can not control them. If they could. every photographer would be out of business. Some kids have certain facial expressions that may not be what a customer would want photographed. When kids (especially young ones) are having their picture taken you would be amazed at what kids will do. Some kids will see the camera and never stop smiling, giving this big chees-y smile. Yes, the photographer do have ways to try to teach the kids to give a relaxed more graceful smile but, some kids don't quit understand, especially and young ages. It also maybe impossible for the child to smile a certain way because of facial muscles. I seen a girl that twitched, it was in all her photos and even though the photographer did several things to reduce the twitch, the twitch did not want to leave. Each Dorian photographer can shoot many pictures ranging in the the hundreds. This being said photographers are not hair stylists although they will do their best, but sometimes if a kid arrives unprepared, there is nothing they can do. I suggest that since your son did not have his picture taken until two hours after arrival to school; that his teacher or any adult present monitor his hair and prevent wardrobe malfunctions, if asked nicely. This concerns anyone who did not like their child's picture. Retake day is available to anyone whether they have had their picture or not. Return your old pictures, they need a code off of them, and they will gladly retake them. They will if the child is old enough ask "what did your mother and or father not like about these pictures". If they are not old enough, the photographer will look at the picture and make judgement calls themselves. There was no reason to fuss, I could understand why a person would, but it is important to remember that they are human. Yes they can not always make a picture look perfect due to uncontrollable variables, but they do their best. To address the collection issue I would like to say that Dorian is not a gossip studio. The only people that are aware of balances are accounting, not the photographers, they are not aware of whether you have paid or not, this is why. Dorian's photo lab will not print picture day and retake day's pictures until they have been paid for. Why tell the photographer something that he isn't going to process in the future? Since Dorian had sent you pictures from picture day, that means they have received the payment. Dorian could have accidentally made a mistake, they try not to, but sometimes they do occur. To fix this all you would have to do is ask a Dorian employee to call the bookkeeper or leave a message with the studio manager or customer service. They would probably be mortified to hear that this problem happened. They take some of the most amazing photos, look at their gallery in the foyer. Look at their senior pictures. Stunning, absolutely well done. They communicate, no one is perfect, Ansel Adams I'm sure left the lens cap on once or twice. I am pretty sure Annie Oakley missed a target or two. I am fairly certain that Charles Dickens destroyed some rough drafts. Point is people make mistakes. "...But if you are interested in a job where you don't even have to try..." is not true at all. salaried employees that work for Dorian pretty much work Monday Through Saturday sometimes Sunday, and when they are only needed for 8 hours a day, they consider that a break. Employees that are not salaried employees work more than 8 hours a day to say the very least. Dorian photographers even though they work hard, they love their job because they know they have done a good job, and work with a family that has been running photography for 98 years. They did change some phone numbers. All the schools that work with Dorian have them, or they can be seen at Dorian's website. Everyone is entitled to an opinion, but I know Dorian, and I believe that they are a wonderful photography company. read more

Unfortunately Yelp does not allow zero star reviews. This business is so bad it shouldn't be allowed to exist. They charge $24.99 for digital downloads for all grades except Senior Portraits which are $275. This studio has a near monopoly on school photos and their lack of fair pricing and poor website/shopping experience shows. Parents: feel free to have the photos taken for the school to put in their year book, but do yourself a favor and hire your own photographer if you want your own photos. read more

Their prices are insane and the refrigerator magnet is absolute garbage. Everyone is strapped for money right now and these guys are upping their prices?! Lame. read more

I don't know what kind of relationship Dorian has with all the school districts, but it seems to me that Dorian has been doing all the school photos for most school districts in the area. If they were doing a good job, that would be fine, but no, they do a bad job. I paid extra for photo enhancement, but I didn't see any enhancement when I received the photos. I called the customer services and emailed the customer services to ask them to re-do it correctly since I paid the extra for the enhancement. They not only refused to do it right but also asked me to send back the photos on my own expenses if I wanted a refund. The services were horrible. It's sad that those school districts keep contracting with Dorian who doesn't worry about losing the business. Therefore, I now don't order any more school photos. If I want photos, I would rather go somewhere else to get the photos done. read more

My daughter is in second grade. So far kindergarten, and first grade pictures have been mediocre... I think the frustrating part is there are simple touches that the photographer could have done to make it better. Just adjusting my daughters collar or shirt, or turning the back of her necklace around, or moving the strand of hair out of her face. Also, I hate that you have no control over what time of day your child's photo is taken. This year they were in afternoon after recess. So when I missed the ordering window this year, I am not stressing. JCPenny has a sale -photo session and prints cost almost identical to a Dorian package. Plus we got to get ready and go straight to the studio and make any adjustments needed. Hope this helps someone else. read more

I called Dorian to ask about adding retouching to my kiddos' school pictures. I spoke with Jack, who was so incredibly kind and helpful. I feel like she really went above and beyond to help me today! I appreciate it so much! Our school has always used Dorian, and we are always so pleased with our pictures! Thank you again for the wonderful service!! read more

the photographs are horrible and the customer service chat team are a bunch of a** h0**. They will not provide refunds on same day accidental orders even if it was only 5 minutes. read more

My son's first spring portraits were scheduled in early March. I submitted my payment at the end of February. I had not heard a thing from Dorian and realized today we never received his photos. I reached out to their customer service who basically said WHOOPS, we either (a) didn't take your child's photo or (b) our file was corrupted and we no longer have it. I was never contacted to be given this information. How frustrating and disappointing for a parent. I wI'll never order with this company for any of my children's photos again. read more

This company does not care about how your child's picture turns out. Last year, my daughter in 2nd grade wore a headband to picture day. In her picture her headband is on her forehead. Couldn't the person taking the picture have asked her to push it back?? Fine, whatever, it's not their job to dress the kids, right? Well, this year my 6th grade son was asked to angle his glasses down so that the glare wouldn't affect the photo. Except his glasses look so ridiculous that I would most definitely rather have a glare. He told me he knew it would look weird and asked the person but they assured him it was fine. I won't post his picture here because I don't want to put him on blast but it is absolutely unacceptable to do that and then charge you for it! Now I have to pay postage to send them back so I can get a refund. Where is lifetouch??? I won't be buying school pictures anymore I guess. read more

We had a wonderful experience with Dorian. Wonderful photography, great pricing and quality. We would highly recommend their photos.

I have had pictures taken for two different sporting event and both times the background is dark. It would have been nice if they lighten up the background. read more

This company took my nephew's 8th grade graduation photos. My nephews immediately complained about the photographer, saying this photographer made them feel incredibly uncomfortable, and was posing them in feminine manners. When we got the photos back, we were appalled by how feminine and awkward these young men were posed. Unfortunately, this is something that if posted in the school yearbook, these boys would get bullied. This photographer and studio should re-shoot all photos for free, as well as take classes on how to properly pose boys. read more

They changed the dimensions of their pictures and their "wallets" are now huge and don't fit in my kids's k-12 frames. It's such a standard size...why would they mess with that!? Their "minis" are way too small and the wallets way too big. The frames mean a lot to me and they've ruined the effort I've put into filling them the past TEN years. read more

1st off this will have been my 1st grader's 1 picture ever at his school, Dorian Studios completely botched my order, then when I called 1-800-826-3535 to try to get my order fixed it was horrible, and when I finally spoke to a supervisor she was very rude. this is the 1 picture ever in his School really left an unsatisfactory bad taste in our mouths and Extremely Bad experience all away around read more

Pictures came out good from my daughters school but I'm missing the class composite and didn't get 2 background options like my back age says. I tried calling the 3535 number but it says the call center is closed. I've. All 4 times on different weekdays at different times. The school said they would just let their representatives knows when they come for makeup days.....not pleased with them. read more

This business lacks honesty. I had my grandchild retake pictures, so the original pictures package was given back to the photographer. I had to contact the business; I hadn't received any photo package, I was told on the phone, that the picture retake was lost, so I was told I had credit for the missing pictures, and can reuse the credit for the spring pictures at his school. I call a week before the spring pictures would be taken at his school; I then was told that there was no credit, I was told that I will get back the original pictures through the mail. I hope they at least send me pictures I paid for. BAD BUSINESS!!!! read more

As a parent I have several complaints about Dorian Studios. First of all, I have more than one child as do many parents and it is annoying to have to enter in all of the same information over and over again to order some pictures for my kids. And am I old and cheap? Since when does a little metal magnet cost $20?! I also think that the "touch up" options are lame and discriminatory. It's as if to say "Oh, pay us $6 and we'll make your kid look ok and pay us $15 and they will look amazing"-it's exploitative and superficial and the quality of the photography and touch ups should be the same for every kid. read more

My son's school hired Dorian Studios this year for their school photos. This is the fourth year of his schooling, and fourth company the school has used. Previous years, I learned that the pictures don't always come out well and we have to re-do them on re-take day. For that reason, I want to SEE the picture I'm buying before I make my choices. This year, I did the same. I did not send a check in BEFORE school picture day because I had no idea if Dorian would take a good picture and I don't want to pay ahead of time for a product sight-unseen. I got the proof-is-ready email today, the picture is fine, and I went to the website to make the order. Turns out, even if you're downloading a file (i.e. no prints being sent to you), you still have to pay a $7 shipping fee. Buyer beware - this company charges you a shipping fee even when there is NOTHING TO SEND. I emailed with a rep, who informed me there was nothing to be done and if I wanted to buy pictures, I would have to choose what I wanted, pay the fee (FOR NOTHING), and they'll give me access to the picture (again, shipping me NOTHING for my $7). I asked about me ordering prints and having them shipped with the class package and they said, "No." So you have a choice - money up front for a potentially bad picture, or pay extra money afterwards because they won't throw his picture in with the class', or pay $7 shipping for NOTHING and download the file. Bad call. I'll be writing the school as well to ensure that Dorian doesn't get our business again next year. read more

An honest review would be a -5 star review. We've reveived 3 set of sports photos from Dorian, ALL blurry and or blown out/way over exposed. They recently "lost" our entire teams photos and lied to league organizer and each of the players parents that they contacted the coach to schedule a retake the photos. I would NEVER do business with them! read more

I would love to give it a 0. The customer service is a joke. Why the schools are still using them is a question. You try to call to get information and they treat you like they do not want to talk to you. The price has gone up, packages went down. I think it is time to get a new place to take pictures for the schools. read more

If below zero was an option, I would absolutely grab onto that! HORRIBLE cheaters and will not make things right, or us "whole" again. Missing pictures from my daughter's class photo from over half a year ago. They kept saying they would send it but still have not. Also was missing her wallets that they finally sent, but still no class photo. They are REFUSING to reimburse us! What?!? We paid for services and products that they will not honor. Notify BBB and Attorney General, and please let your school know about their promises and shady practices! There are so many other talented and honest photographers that should be taking our school pictures! SO NOT USE DORIAN! They have really gone downhill and are all about a profit, not providing good photos or even giving you all of the ones you pay for!!! Now I received this, "Thank you for contacting Dorian Studio. Unfortunately, we did not produce a Class Group for your student's class last year." SO GIVE ME BACK MY MONEY DORIAN!!! read more

Everybody should go to their school district and ask to choose different studio. We have been dealing with this for 7th year. Our little one is in kindergarten and will not have a memory of it, as photographers they hire very unprofessional. We received letter on a last day before retake, that there was technical difficulties. The problem is, we are out of town, as I am getting cancer treatment and they would not offer individual retake. After several attempts to contact them for some kind of solution, we have decided to just write letter to superintendent. read more

Zero stars. They don't even try. Get the kid to stand on the mark, as they're looking up, SNAP! - next! Don't even give the kids a second to smile. My son told me that's exactly how it went. I've not been pleased with a single Dorian photo I've ever purchased. I only purchase them for posterity but it's just plain not worth it. You guys treat the kids like a heard of cattle and do literally nothing to ensure a good outcome in the photos. I wish the school district would work with someone else. Garbage. Zero pride in your work​ read more

They handle my kid's photos and they have always come out very nice. But I am far more impressed with their customer service. I couldn't get my image download code to work, I used their "Chat with an expert" button on their website and Catelyn F. knocked it out of the park. She generated both codes and even emailed me the photos. It took less than 5 minutes. Thanks again! read more

I can't give negative stars but if I could, I would. Let me tell you a tale of a parent's woe. I was very excited for my son to take his 1st grade photo. I was sent home a package from Dorian, whom his school had chosen to take the photos. The prices were somewhat high but I figured it would be worth it. Picture day comes. I sent my son to school with hit buttoned up, white shirt, a blue cardigan and his hair smartly brushed. He took his photo at 10 am. He arrived at school at 8, so what could go wrong, right?!? When the photos arrived in his back pack I was pissed off. His hair was messed, his shirt unbuttoned and his cardigan was no where to be found. The photo looked as if he was caught given the stink eye to the school bully. The one question I asked myself was, "Who in the hell took this picture like this?". Why would a 'professional' think a parent would want this wild and crazy look? I called and raised hell and they told me they would do a retake. I showed up on retake day to make sure that the 'professional' picture taker didn't screw up again. That session went well and I heard nothing from the "studio" again.... ...until this morning. A collection company called and said that the studio sent me to collections for the photos. The photos were taken last month. I paid already and have my credit card receipt AND when I showed up for the session NOTHING was mentioned. Not only do they take crappy photos, they don't know how to communicate. I will NEVER do business with them again...EVER. But if you are interested in a job where you don't even have to try, look them up online because their phone number doesn't even work. read more

Wish I could give it zero stars. Second year in a row they have screwed up my kids' school photos. They didn't even pull my son for his individual photo this time, even though it was clearly marked on the envelope with cash included. Prices are outrageous and they refuse to make it right when they don't do their job correctly. Dorian should really consider not contracting with schools since it seems to be too big of a job for them. read more

If I could give less than 1 star I would. Not only did my daughter tell me the photographer was rude to her and her team. I spent $30 on photos where my daughter's eyes were closed. In a digital camera world this should never happen. Not only do they not do retakes, you have to mail everything to Spokane for a refund. Terrible business. Jill Janicek read more

i can't believe there aren't more complaints. 3 of my 4 kids' photos need to be redone. they don't tell the kids to smile, sit up straight or anything, i don't even think the kids know when the photo is snapped because they look like they are sitting there waiting for someone to indicate 1-2-3 go! or whatever. also, SAME package, different prices for different schools. shitty company. shitty photos. read more

Very frustrated by this company currently. They have lost my payment and apparently one of my child's photo sessions. And their customer service allows you to call but then conveniently never answer the phone and punt you to email which has been frustrating and has not resolved anything. I'm ready to pull my hair out with this company - and do NOT recommend them. I'll be calling my school district next. read more

This company is a sham. They rip off parents by contracting with schools for school photos. They over charge for their services. Now, I cannot even download one single image which I over paid for. Their customer service representatives are robots. They give you generic answers obviously from scripts. They don't bother to read our messages. When I first reached out to them about image downloading issues, Kelly gave me a copy and paste answer about how to find instructions to download inside the envelop. If she had bothered to read my message, she will know that I already got the instructions and followed them. We are contacting our school district. Everyone needs to boycott this company at their schools. Their photos are subpar. It is better and cheaper to simply go to your local studio each year and do your own "school picture." read more

I requested a refund of my son's school pictures today because Dorian changed the dimensions of "wallet-sized" pictures without letting customers know. I didn't find out until I got my son's pictures and noticed they were way too big for wallet size. Dorian made them bigger without noting the new dimensions on the order form and/or website. I called the main number and that was confirmed by a Dorian employee today. Super irritating! The only reason I still order school pictures (obviously most of us now have camera phones) is to frame them in a special K-12 photo frame which needs wallet-sized pictures. I was told they will no longer offer that particular size at most schools (not sure why they are still an option at some schools). I am super disappointed and certainly will no longer be ordering pictures considering what they offer no longer serves my needs. I plan to talk to my school principal and ask they shop around for other photographers. read more

This company is very dishonest. Doesn't answer their phone nor do they have a person at the other end of chat. They had acquired a photo of my daughter and I don't know where they got it from. They sent an email to me to purchase the picture but it was not the picture my daughter had taken for the yearbook. I don't know where or when this company got involved but this was extremely dishonest. I called and emailed to cancel the order once I found out but they were exactly perfect in their scam. They did not answer the phone. They have a ROBO chat "that didn't recognize what I was asking" and so no one chatted with me. I left 2 voice mails after the phone disconnected 3 times, and then as I was Number 1 in the holding cue, went straight to voice mail. Convenient right? I got an email that my daughters pictures are ready. Order placed money stolen. Beware of this company. They might get hired by your school but you should do your best to block them. This is China Style Business Practice. I and 100 per cent Unsatisfied. read more

Great photographers(Bryan/Greg/Michelle/Darrel/EVERYONE!), the Mark family are the owners and run an amazing photography company. Great customer service. The review below was maybe for the Portland Dorian, and although the same company, this one review is definitely not an accurate review/indicator for the entire company. Friendly and experienced photographers, excellent quality and care taken for every student. Everyone gets the occasional messy haired school photo (you should see my childhood photos from a different company), but as far as consistency Dorian is as good as it gets! Studio family portraits, Seniors, sports, and school picutres are taken with great care and the resulting pictures will be better than anywhere else. read more

Bryan and the other staff at Dorian Studios has been our preferred photography studio for several years. I own a medium sized insurance agency and use their headshots on our business cards, letterhead and website. The photos always turn out great and their pricing is wonderful. I would highly recommend Dorian for your business photography needs. read more

My son had his senior pictures done by this company, I thought it was pretty pricey. I ordered the 70.00 package and couldn't wait to get the pictures, when they arrived in the mail I was shocked that for 70.00 all I received was two 5x7's and 8 wallets. I think this company is a complete rip off !!! I went online to see what all the packages were too my surprise again there is nothing on the website showing their packages, if I want to order one 8x10 it will cost me another $35.00 . I will never do business with them again. So if you want good picture at a decent price and actually receive what your paying for go elsewhere. Also don't even bother trying to call them they do not even answer their phones. read more

If I could post negative stars I would do it. Worst customer service in this company, hope they stop doing business with the school districts: They are trying to charge me 25% more because I chose to print my checks without an address, which I don't know yet what does that has to do with taking a photo of your kid. And when you call them, Customer service, treats you as if you were the one ripping them off, if By any chance Heidi P... answers, better hang up and dial again, read more

First off I put one star because it wouldnt let me put 0 which is what they deserve. I recently ordered school pictures through my son's class. I received them back a couple weeks later and I disapointed that his first and last name was spelled incorrectly, but that was nothing compared to the shock that it was NOT my child in the photo! I mean are you kidding me? I have a folder full of photos of some child I dont know; Does that mean some random person has photos of my son? I dont want some stranger having pictures of my 4 year old! Very unhappy and as soon as I get MY childs photos, Dorian Studio will not have any more of my buisness and I will speaking with my son's school about handling this! read more

Very professional, work great with children, and if there were any problems with orders, they fixed them right away! Leticia , Bryan, Jake and the rest of the crew has been terrific! read more