I would never go to this bank or trust them, they lost our money on a retirement account we were…read moreopening with them. It was to be transferred from another bank, 2 years later we went in for financial planning and the account was empty, and BB&T blamed the bank it was being transferred from, even though they and we have proof it was sent to them. BB&T never notified us of any issues, they just let it go. The employees do not care.

Tara gave us a fantastic tax education and had a fast turnaround. It was a super awesome…read moreexperience. We sent tax information for a review, were acknowledged immediately, and got needed information quickly. We will use her again for any tax questions.

Tara is great. Took extra effort to do our taxes. Even gives senior citizen discounts…read more Professional.

FINALLY A kind gentleman named Colton in Broken Arrow Tulsa, Oklahoma came out in 40 min fixed what…read more6 men could not fix in over a month. Thank you so much. Ask for Colton to fix the mess left.

The service was spotty at first. After many calls and service calls, they got it straightened out…read more I cancelled on 5/5 2026. They have continued to bill me. I called 2 weeks about this and was told to wait for the final bill. Today I was billed again! Plus 15 dollars. Now I try to call and their system recognizes my phone number, tells my the account is closed and hangs up on me. I can get no where trying to ask a question. My advice, GO STARLINK!!!!!

I normally use TurboTax, but since we had a child in grad school and couldn't claim her as…read more usual because of her scholarship, I decided to try JJR for our taxes. I regret ever using them. I scheduled an appointment, but when we arrived, no one was available until they saw we might leave and quickly assigned us to Diane. They charged about 10 times what TurboTax costs for both returns and never even filed them electronically. I only discovered this when my daughter didn't receive her refund. Two months later, I called and learned they never submitted the returns, so mine ended up being almost two months late. I asked Diane in early June about some type of refund, and she said she'd speak to the owner, Johann, but I never heard back. When I followed up, I was told he was on vacation and to call again in July. I tried multiple times, even sent messages through the website, but got no response. On July 16, I went in person to speak with Johann, who said he'd check on my daughter's late return, which caused her to get a late notice and charges. But once again, he never followed up, and my later messages also went unanswered.

Everything started off great with Johann. He was recommended by a trusted colleague that gave me…read morehis mobile number. (Who's also having communication issues, btw) Paid $1400 to rectify 4 years of back taxes. No, he didn't go the distance to maximize my refund, but that's another story. My problem - unless you're a major client or business owner that may have recurring tax liability on a monthly basis, you can forget about any customer service after you've filed your taxes with Mr. Reckley, as an individual. Right now, because of his inadequate communication since April 2021, I'm looking at over $2300 in unpaid taxes because my 2017 taxes weren't mailed to me. Further it wasn't made clear, I needed to download the documents I signed to mail them myself vs him telling me his admin was sending me the documents! And to take it further, the 10+ calls, messages and text messages went largely unanswered over the last few months to help me understand what needed to happen! I paid a CPA because I'm NOT a CPA, to trust their counsel. I will NOT recommend this firm if you're expecting Mr. Reckley to volunteer counsel on the paid service after he's done work. He's wiped his hands and on to the next - blaming his inadequate corresponce to 24/7 meetings! I got around to locating his office number (which he could have advised me to do months ago if he was that busy) and spoke to Juliette who was an absolute jewel in getting me closer to closure with this issue. She help me more in a single day than Johann has done in 4 months. Finally, after months of trying to chase this down, his admin team got to the bottom of it and mailed my returns. Fingers crossed that this resolves my tax liability. Very unhappy and I will never use, nor recommend his services to anyone!