Masons Island Marina is a gem. If I could give more than five stars, I would do so without…read morereservation. I've been in the Mystic area for more than six decades. The service is timely, reasonably priced, and always professional. The atmosphere is friendly and inviting. Family owned and operated for decades, Masons Island Marina is ever improving. Each time I go there, there are new facility improvements (floating docks, water, restrooms, garden, decks, parking and grounds) with a positive customer experience at the heart of the improvements. A few months ago I had significant engine problems with my trawler. The entire MIM crew assisted us in receiving timely repairs and service. I will always return and thank the entire team for their efforts.

Professional, family-run, friendly people and atmosphere, capable employees and subcontractors,…read morereasonable pricing for work and storage. I have stored my boat here in winter and had a substantial amount of work performed at the yard this last summer. Jack Liz and the crew are great! Having owned a marina and having a father who was a boat builder I know the efforts that go into running a place like this and Jack has it down. Jon Le Comte

We're in town for the holiday weekend. First off, there's garbage and dog poo on the ground. Also…read morethe WiFi doesn't work. We found out there was an entire finger without electricity. Docks are decent and shower room are clean.

Spicer's Marina was an great experience. They were able to squeeze us in for a haul out and the…read morerepairs were done before expected. Everyone was helpful, friendly and made our stop easy and hassle free. I will use them again. Excellent service and people.

Mystic River Marina is my new home for my 38. The service department is easy to work with and the…read moremarina it self is wonderfully well maintained and very clean. Having a easy access fuel dock and pump out makes boating very easy. Great ship store and salt of the earth breakfast at Kitchen Little restaurant. Thank you

From the owner: Our service department is factory trained and certified in numerous product lines, including…read moreWesterbeke generators, the complete Honda marine outboard line and Sealand Dometic sanitation. We are an Interlux Yacht Repair Certified facility. We can sandblast, barrier coat and protect your bottom from water intrusion, and we also specialize in underwater hardware: shafts, struts, rudders, propellers.

I've tried doing my own repairs and upgrades for years on a 2001 Mercury 90 hp 2 stroke and for the…read moremost part it goes pretty well, but there have been a couple of times when I've had to take to Gwenmor and they've done a fantastic job. I have also been so fortunate to get help from Matt on the parts counter at Gwenmor. His expertise about Mercury engines and advice about how to diagnose a problem has been priceless. He's always cheerful and attentive. Gwenmor is so lucky to have him. I would recommend this business anytime.

I was floored to read a negative review when I just pulled up Gwenmor Marina for their phone #…read more Gwenmor manages our winter storage, any needs for our boats over the years, installed a stellar and fabulous dock in Noank, and have always been responsive to any of our requests, regardless of how busy the season. This is a family owned, locally respected, and quality group of individuals that work as a team. Dennis, Doug, Wendy, Christian, etc. are al great people. I don't mind a New Englander who may sound a little weathered to take my calls as their service always delivers.

Dock hands, family-business attention, friendly boaters, and a great location on the Thames River…read moremake for a really good, low-cost marina. Fixed docks do make for some challenges, especially at low tide, but I'll absolutely come back. Love it here.

Great Marina! Great Friends! Great Lobsters delivered weekly! Yum.read more

The owners here are absolutely beautiful inside and out. Great service. They have free parking at…read morethe side of the houseoffice. Make sure to make a reservation ahead of time. They do accept groupons for two hour kayak service here which me and my bf did and we had a blast. They have kayaks for tall and short people. Equipment was in great condition. Easy check in and check out. I highly recommend. I will definitely be back.

Veteran owned and operated and dedicated to keeping customers happy. Support local small business!read more

Spent three nights as a transient as part of a six week cruise. Easy navigation, prompt assistance…read moreon the fuel dock on arrival and assistance in docking at our slip. I asked for bow in and stbd side to and that's what we got. A nice clean facility, including heads and showers. Friendly folks on the docks. An easy enough walk to town. I needed a fuel pump replaced which service handled competently within a few hours (I had the spare with me). Would surely go back.

Brewers Mystic is located on the eastern side of the Mystic river. This is one of Jack Brewers…read moreMarinas. This marina is south of both the Railroad bridge and the Route 1 Highway bridge. The RR swing bridge opens on demand -hail channel 13 -- but the Highway bridge -also hail "Mystic Rt 1 hway Bridge on 13- opens only 40 minutes after the hour so plan accordingly. Mariners searching for a place to put in should call in advance for availability. It is a decent sized yard with fuel, ice and a clean swimming pool. On the east side if the river it is a half mile from the Mystic train station and about that distance from a gas station and pizza place. If you take your dinghy up the river there is a dinghy dock just south of the Route one bridge and you can head into town. There are a couple of ice cream paroles, a toy store, casual and expensive restaurants and wonderful clothing and gift shops. Check out the galleries! The gem of the Mystic River is Mystic Seaport. You can arrive by dinghy and put her in north of the north dock which is past the lighthouse on the bend of the river. Brewers is a wonderful spot to venture to by boat and take in all Mystic has to offer. If casinos is your thing you probably could get a cab. The yard also can do repairs. Grills, laundry and clean showers are available. Wifi is available also and you can ask about pump outs. There is a ump out service on the river. Seatow also operates nearby. The marina is quiet and the boaters are respectful. It is not a party marina like some in Newport. Great for families. My favorite restaurants: Kitchen Little for breakfast (by dinghy). Marguerites for Mexican, Angie's for pizza and Italian take out ( they deliver), Oyster Company, S&P Oyster for the view of the river, Drawbridge Ice Cream for dessert!

Vending machine took our money and office mgr didn't do anything. We deposited $3 and a coke…read morerequired $5 but machine didn't take any more bills and wouldn't return.

Unfortunately, our interactions with Noank Shipyard may predominantly be characterized as negative…read moreand discouraging. Consider the following five illustrative examples of our direct experience: One. When we first arrived, we brought our center console 10ft dinghy with us. I spoke with the marina's office about having the yard pull the boat, tune and repair the outboard, and patch two leaks in the inflatable part of the boat--and a work order was completed. I returned several times to see if the work had begun, but after more than a month and a half with no response from anyone, asked that the boat be pulled so I could take it to another marina to be repaired. Finally, that occurred and I trailered the boat off-site for service. I know that marinas get busy, but the lack of communication regarding the service was frustrating--an unnecessary frustration that could have been easily avoided by simple communication with me, the customer. Two. Several times while we were at the boat, we witnessed a dock hand yelling at slip holders as they came in or went out. In one instance, the dock hand actually yelled at the customer and said that if the customer did not follow his exact directions he would walk away and let the boat flounder into the docks. Of course, there are vastly different skill levels at any marina, but A) the boaters in question were not all amateurs, B) in at least one instance, the dock hand's directions were simply wrong, and C) in no instance should it be appropriate to yell at a customer (let alone threaten to abandon him during the docking process). In a related note, apparently the instances we witnessed are not unique. Several slip neighbors commented after one dock hand outburst that that behavior is not uncommon. And, in a few instances those behaviors were also noted by other marina staff in their conversations with us and shrugged off as "that's just the way it is." Three. One of the times that the boat was moved from the Seaport to the Shipyard, a 50ft 30amp power cord was not returned with the boat. While this is not a major issue, I had to make three trips to the office over the course of a month and half to ask that the cord either be located or replaced. Finally, after those direct conversations, the cord was located and returned. Again, needless frustration that could have been easily addressed. Four. Two years ago, I replaced the boat's water system, including the hot water tank. While winterizing the boat this year, the mechanic broke a fitting. No one called to tell me that the fitting was broken during decommission. When I discovered the damage, I called and spoke with someone at the office, sent a photo of the damage, and was assured that the marina would "take care of the problem" at recommission this season. I was surprised, then, to see in my next bill a charge for repair of the damage that the tech had done, and also very surprised that the marina refused to take any responsibility for the damage. These sorts of issues are often easily addressed through communication with customers. If someone had called me immediately and informed me of the damage, I would have gone out with the tech to see what happened and we could have agreed then on whether the damage was caused by a faulty 2 yr old fitting or a tech accident. Instead, I discovered the damage. When the office person with whom I spoke said the marina would "take care of it" at recommission, that reasonably implies that the marina is taking responsibility for the damage and is communicating that customers are valued. The bill I received and subsequent conversations about that bill indicate the opposite of that conclusion. Five. There is a cover over the water system that is held down by screws tightened into fittings embedded in the wood furniture of the settee. On inspecting the water fitting repair, I noticed that the screw fittings, in which the screws for the cover are tightened, are now all stripped and were simply placed into the fitting holes. That sort of damage only happens when a power tool is used to tighten the screws rather than taking the time to hand tighten them. Repairing that damage is not a simple process and requires me to drill out the fittings and install new ones. I do not know with certainty that the tech caused the damage I describe immediately above, but I do know for a fact that the fittings were all fine before the boat was decommissioned last season and were stripped thereafter. Considering the frustrating lack of care towards boats and customers we experienced to date, it is not a leap for us to assume that the tech stripped the fittings while tightening them with a power tool. And finally, that is the theme of the issues we experienced at the marina. The marina consistently demonstrates and communicates that it does not care about its customers or their boats. And, our efforts to communicate these issues with the marina were met with resounding silence and apathy

Kind & amazing customer service, Don went above and beyond for us in more ways than one. Made our…read moredrive down from Holyoke worth it. Hard to find good people out there who treat customers like family and care for the boats as if it were their own. Even gave tips on the best restaurants and shops so we had an even better experience. Planning on spending the wknd in Mystic soon so we will definitely go back to the marina for a visit. Thanks again!!!!

Staff and crew are always friendly and helpful. Shore…read morefacilities are clean and well maintained. All marina services available. While the swinging railroad bridge can cause minor delays, the location of Fort Rachel behind the old railway southern approach pier provides the definition of a safe harbor. Very easy access to town. The customer appreciation party in late August is appreciated!