I stayed here for a few days in the fall of 2016, and really loved this place. Despite being close…read moreto major streets, it was quiet and cozy. There are a number of restaurants a few blocks away, and the Plaza de Armas was definitely walkable. I'm not sure when I'll be back to Santiago, but whenever I come back I hope I can stay here again.
The outdoor section at the back with the small pool and garden was particularly tranquil. I relaxed there for a while before my flight back home, and was reluctant to leave the relaxing atmosphere for the busy airport.
Every afternoon they have an afternoon tea service, overlooking the garden and pool which I enjoyed a couple times.
The staff were friendly and helpful...when I asked about extending by stay, they looked online to try to find the best rate for me. Also...when I was checking out and leaving my luggage (with a flight leaving in the evening), they mentioned having a bathroom and shower I could use to freshen up before my flight. That was *amazing* and so helpful. I've never been to another hotel that has something like that (or at least, none of mentioned it or offered), but it made such a huge difference, to be refreshed before traveling after a long day of exploring the city.
The only related issue I had was that multiple times, it seemed like Uber / taxi drivers had a bit of trouble getting to the right street to pick me up or drop me off. It always ended up working, but something with the directions app that people were using was apparently confusing or mis-leading.