Very honest and helpful! Tom had a ton of great info for us looking at home and auto insurace…read more Thank you!

Tom Tower was an excellent agent with the Paul Demil agency. We called this agency based on Yelp…read morereviews and were not disappointed. At a difficult time to buy insurance in Napa, Tom persisted and secured us a Farmer's home insurance policy. Tom was very responsive and professional in all communications. We highly recommend Tom.

I went into the AAA Petaluma branch in person to confirm whether my cargo van would be covered for…read moretowing. I was clearly told yes, as long as there was no business logo on the vehicle. When I actually needed service, the tow was refused because the vehicle was considered commercial/oversized. This is a serious issue because I relied on the information given in person. If AAA cannot tow certain vehicles, staff should clearly explain the limitations instead of giving incorrect assurances. I'm now left dealing with a situation that could have been avoided with accurate information upfront.

The people that helped me out are life savers. They went above and beyond to help fix an issue with…read morea title transfer. I will return here just to conduct my business with Bart. Amazing service. There were two others that helped and were very courteous as well andI apologize I didn't get your names.

Rebekah and her team have been wonderful to work with. We found her after our previous insurer…read moredropped our homeowners policy and are grateful to be working with someone that genuinely makes you feel like a valued client. She is very proactive at communicating regarding changes or anything that may be happening in the industry that could concern her clients. She and her team are super responsive to requests and policy questions. I would highly recommend working with her.

Rebekah has been incredible to work with over the years. She is very knowledgeable and 10/10…read morecustomer service. Her and her team are always responsive, attentive and you always feel like a valued customer. My family and I are moving out of state and we needed to get a renters policy in another state. She has been available for numerous calls helping us transition our policies but also to be a sounding board for me to ask my questions . That attentiveness is purely due to her respect and appreciation for her current and past clients. Highly recommend!

Very helpful in figuring out the best way to file a claim. I would recommend this business.read more

They are very un professional at this location Parker the receptionist or whatever he is very caddy…read moreand couldn't admit he made a mistake on my policy which caused me a lot of out of pocket money they are very laxed when it comes to responding to there customer but on time to send the bill reminder overall I would not recommend them to anyone

Just fired her. Did not disclose all of the costs of auto & home policies upon signing causing me…read moreto cancel my existing insurance unnecessarily. Did not apply my proof for discounts causing me to miss deadlines & be charged more. Yelled @ me in her office when I asked for explanation when she sent me a letter demanding yet another payment with no explanation. Does not return requests for returned contact (online as there is no way to call the office necessitating having to drop by the office).

Jor-Jean has always been very attentive to our account and considerate of our needs. She looks for…read moreways to minimize our bill while keeping our coverage at the level we need it. She is quick to return phone calls or to make phone appointments in advance for any concerns we have. She does not rush you through appointments, instead taking her time and making sure all questions have been answered. We like that she is also personable and caring. Highly recommended!

Update 12/2/22 Amica…read morecame through and took care of the rental. I also got a genuine apology for the mistake (thus the increased number of stars). I still need to process the events that took place, but I'm willing to give Amica another chance based on this customer service experience. While mistakes are not ideal and create temporary stress, what matters more to me is that the company is willing to fix them. 12/2/22 After 30+ days of an absolutely disastrous claim service, Amica has dealt me a final blow that has me questioning whether I will be continuing to purchase policies with them in the future. Due to Amica's lack of transparency around what was happening with my car, Iris Cartagena called me and said that after speaking with an Amica supervisor, they would extend my rental an additional ten days (December 2nd). I take my rental in promptly at 8:30 am today and am wouldn't you know it - I'm faced with a $761.18 bill. When I inquire as to the breakdown (I expected something in the realm of $331), and wouldn't you know it I find out that despite Amica saying they would extend my rental 10 days they did not pay their share of the bill. I honestly didn't think my opinion of Amica could sink lower, but in this respect they have actually excelled. Now I have to wait while they "investigate". All I want is for this nightmare to be over. If they come back with anything less than a "our mistake" I think I'm done. My family have been loyal Amica customers for over two decades, I myself have been an Amica customer for one decade. And I am honestly considering taking up insurance with someone else. Money is tight living in California, and although it gave me a panic attack I had the money to pay, but imagine if I didn't. Imagine YOUR family receiving this shock. Then ask yourself, is Amica living up to its brand name? And is this what I'm paying for? Amica I call on you again to investigate your west coast branches. Particularly whoever is servicing Northern California. This isn't right and it is killing your brand loyalty.

Been with Amica for over a decade - I have car and home rental insurance thru Amica. (I've had some…read moregreat experiences in the past with adjusters Martin Medina and Joshua Ziegler). My current experience with adjuster Kellee Green has been the worst of my life. Firstly, I was asked to sit quietly and listen to a call between the tow lot and my Amica Appraiser - on that call I heard my appraiser on the phone with tow lot say that he could not go to the tow lot where my car was towed to appraise it. He clearly stated he couldn't go but would the tow lot please take 70 photos and email them to his email address. Two weeks later I was still waiting for an appraisal. Keep in mind that I am paying for a rental and Amica is only covering 20%. Amica blamed the tow lot despite me having heard them decline to go there. On a Monday I emailed Kellee the name of my chosen collision repair shop. On Tuesday I called the repair shop to make sure they had the claim and they said "never heard of it". I was then asked by Kellee Green to see if the collision shop could tow my car from CoPart to The collision center in Los Angeles. I asked the collision center and he replied "you can't do that bc Amica has to assign me the claim". At that point - the collision center person and I called Amica together to get the claim assigned since Kellee Green failed to do so. When the collision center went to retrieve my car - it had not been released by Amica so he was held up in that process as well. It's three weeks later and I'm still paying for the rental. The car is finally at the shop waiting for parts. I was told today that if I needed to be reimbursed for the remaining cost of the rental (it will be almost six weeks total when repairs are complete) then I needed to reach out to insurer of the party at fault myself. I have to do it myself like every step in this process. So if you want to pay for insurance but "do it yourself" go Amica. You will not find customer service here.

Don't go here nobody knows what they are doing it took them a month and a half to fix…read morea mistake they made I recommend going anywhere else for insurance they changed me twice for a policy change I did not ask for and that they where not given permission to do with and increase my insurance by 300% with out informing me for no apparent reason don't go here

Wow, just wow. I was in search of a business insurance policy for my photography business. I had…read morecontacted NUMEROUS agencies and after FOUR MONTHS of back and forth with them, I was quoted upwards of $2500 for the year, which is incredibly steep for my small business. I was about to sign but, since we already had a renter's policy (and previously our personal auto policies) with Miguel's office, I figured I'd give them a shout and see if they could help, as my wife suggested. She said that Barbara was super nice and was sure she would help if she could. So, Barbara, at Miguel's office, answered my call and was BEYOND incredible walking through the ins and outs, confirming with the underwriter and just literally bending over backwards to make it all work out - and for a FRACTION of the rates others were quoting me!! We ended up switching our auto policies back to State Farm with greatly increased coverage for just a little more than we were paying for the minimum with Farmers. She has responded almost immediately to my requests for additional COI's and additional insureds, and has just been incredible to work with. Thank you Barbara!!

I have been using Heidi Brodie's State Farm Insurance business for close to 30 years. She and her…read morestaff have been very helpful over the years with any insurance related questions or services I may have. They continue to give me the utmost of support without complacency of having me as a long time client.

Heidi has been handling my insurance needs for more than 10 years now, and I couldn't be happier…read more I never have to worry! Heidi and her staff have been the utmost professionals, very friendly, and always prompt with answers to my questions. Heidi knows her stuff. Highly recommend!

Not very good to deal with I got a cancellation letter called them and they said it was not…read morecanceled but it was

They are all so friendly and helpful in the Matto office. Both Sonoma's and Petaluma's. I had AAA…read morebefore and would never go back. They have also helped with our family home in Tahoe. They go the extra mile and I highly recommend them

Great service. Better rate than my old insurance company with MUCH better coverages. Made the…read moreprocess of switching insurance providers easy. I highly recommend them.

#NancyCooleyandTeamRock That said, I can't say enough good…read morethings about Nancy and her team. I'm a real estate agent so I understand how vital customer service, honesty and reliability is to a client. All these qualities, Nancy and her team have. Give them a call, email or drop by their office. I know they'll assist you! Highly recommend them!