I had a balance issue that was very different from any other time with similar issue but this…read morestaff, Dr. Roebuck, Erin, and Makayla in balance center helped me greatly! Makayla is great and caring. she is kind and informative. It is always easy to get a hold of her when you need care. Thank YOU‼

I can only say that anytime we've been to see Dr. Jeremy Roebuck he and his staff have been…read moreamazing. A highly recommend him. Thank you for the great quality of care.

The type of care given from Julie and her is outstanding. They really are concerned about you as a…read morepatient. They take the time to listen to you and don't rush you out the office. They have always been able to get me well without having to go back again for that illness whatever it may be. I have even referred family and friends to Broussard Family Practice. They have experience the same quality of care and we're pleased. I feel very comfortable and confident that we have the best in Beaumont.

Waited 6 hours for transport. No doctor every appeared. Nursing staff CLUELESS. No organization…read more Received a choice to leave with no discharge instructions because I wasn't examined to diagnose. WHAT A JOKE!! These pop up urgent cares need some rules. Crappy healthcare

We had the best experience hands-down of any ER we have ever been to! This is not the first time we…read morehave visited Beaumont ER on college. We continue to use them because they are so amazing at what they do! From the time I drove into the parking lot until I drove out of the parking lot, I was comfortable, greeted with friendly knowledgeable care, the environment is super clean, the staff is so patient, caring, and Family oriented. They made sure that I was comfortable in the setting, that all of my needs were taken care of, and then I felt sure about the diagnosis and where to go from there. I 1000% recommend this place to anyone who needs urgent care services. I could go on, but I think you get the point. I will add, when I left, it had started to get dark and there was a parking lot security officer who made sure I even got to my car safely. If you weren't doing ER service like this, you're doing it wrong. Every single patient should feel like a VIP.

I can't say enough nice things about Dr. Francis and his staff. I have never had an experience in a…read moredoctors office like the one I had taking my son for a scoliosis check. They were quick, precise and most of all explained everything. I would highly recommend Dr. Francis and Spine Associates

I am a new patient with Dr. Frances and my initial visit was the result of major spinal pain and…read moretrying to rise, sit and bend over was a major and excruciating experience. went to see if there was any possibility of identifying the " ROOT CAUSE" of the issue(s) as I had years prior been in a mega truck accident and inflicted massive damage from the coccyx thru the neck vertebrae and for the past 5-6 years of medical treatment, primarily in the form of Steroid injections, which helped but now not a bearable situation so the visit. Dr, Francis had some tests run during the initial visit and as an initial action prescribed some medication via injection to aid in temporarily reducing the pain along with a prescription to reduce swelling and pain as well. (MRI ordered) Within the 3-4 hour stated time period to enable relief that did happen as explained and the prescription medication worked with the swelling. MRI results for the spine were reviewed with him today (4-4-2024) and the spine is a mega mess. Absolute phenomenal experience in the up-front examination and discovery followed with interim medications. Follow-up visit today resulted in a very in-depth review of the MRI results and subsequently provided me with a very clear and concise understanding of the written and visual MRI reports. A schedule is currently being coordinated with Dr. Frances, Houston OakBend Medical Center and myself for a very limited invasive surgery. Could not have been a better medical experience with an extremely competent Physician and staff. Footnote to this is, yes, you may have to wait sometime during your visit(s) but as stated in his medical facilities he "will see every patient himself" vs like the majority of medical visits whereas you may never see an actual DR. but a highly competent and Certified/Registered Nurse Practitioner.

We have been going to this facility for 30 years. First off my referral was sent a month before I…read morereceived a call to set up an appointment. I have never had problems with getting someone in the office on the phone in the past. I called back to reschedule the appointment. When I called the number listed someone took my message and sent it to the office staff. I never receive a call back and that was after leaving a message twice. This is the WORST communication I have ever had with a place of business. This is unacceptable! Please fix your form of communication.

Once you get in the door they are great, but their communication is absolutely horrible. You would…read morethink they could afford to have someone answering the phones and actually call someone back.