I have had a multitude of problems with Domino's of Ennis, but my last escapade takes the cake. I had placed an order online and paid full with credit card. An hour later my order still had not arrived. So I phoned them to ask where my order was. They informed me that the driver had in fact been out to my house already, but that I had refused to answer the door (this did NOT happen). I was then put on to the driver, who informed me that yes, he had been to the house, nobody answered the door, and that my father was sat on the sofa and my mother stared at him from the window. This is all complete nonsense, as I do not live with my parents, repeating again that he had NOT been to my house. He then said he would attempt delivery again, but that I must wait at my front door for him to arrive.
Amongst my gripes with this is that I had paid for the order upfront, and at no point did they phone me (despite having my phone number) to ask me what was going on.
Upon contacting the office the following day to complain about the service, they had changed their story, telling me that my order had actually been written down as Collection Only, and this is why it wasn't delivered (???).
I will not be ordering from Domino's again. read more