I don't like to leave negative reviews, but I was very disappointed in the service we received from…read moreComplete Bee Removal. July 11th, we called about a yellow jacket infestation in the door frame around our front door. I spoke with Jeff, and after a few messages, he came out on July 18th. He removed a board from the door frame, vacuumed inside the frame, put the frame back up, and showed me the remains of a small nest. He mentioned at the time that there were a lot of yellow jackets, but the small nest was all he found. He said the sticky trap he left would catch any stragglers, but we should see fewer yellow jackets in the next few days. I paid him, and he left. He said he would follow up in 3 - 5 days. We noticed that, not only were we not seeing fewer yellow jackets, but there were just as many going in and out of an area above the door frame. I sent Jeff a message on July 20th; he called me the next day and said he would come out the following Saturday, July 25th. He called before he came and asked about what we were seeing from the yellow jackets. I told him, and he said, "I can't get what I can't see." Which did not bode well. This time when he came out, he put two sticky traps above the door and said that should take care of it. We noticed that the traffic going in and out above the door seemed to be increasing despite the traps. I got ahold of Jeff once again, and he said he would come out the following Friday, July 31st, but unexpected circumstances came up, and he had to reschedule for Monday, Aug 3rd. We noticed Sunday, Aug 2nd, that the yellow jackets had chewed a hole in the caulk. We weren't sure whether they chewed from the outside in or the inside out. On Monday, Aug 3rd, Jeff came and took the board off from the top of the door and vacuumed around. He told me he didn't find a nest, but had found a lot of yellow jackets hanging out in the wall. I voiced my concern that it seemed odd that yellow jackets would just hang out without an active nest or building one, but he just shrugged and insisted there was no nest and they weren't building one. He put up two sticky traps and caulked around the door. We noticed a few days later that the yellow jackets had chewed two new entry/exit holes in the caulk he had put around the door. There was a steady flow of "airport activity" with many yellow jackets despite the two sticky traps full of dead ones. I could hear the buzzing of the yellow jackets in the wall above the door as I sat on my couch in the living room. I messaged Jeff again with pictures and video of the chew holes and explained what was happening. In desperation, I had looked up alternative options to handle a yellow jacket infestation. One recommendation was insecticidal dust, like Tempo Dust or Delta Dust. I mentioned this in my message to Jeff and asked what his recommendation was. He ghosted me after that. We waited over a week with the buzzing in the walls before we decided we couldn't risk the colony breaking through into our living space, so we bought some Tempo Dust and puffed it into the chew holes. The infestation ceased after a day or two. Knowing this, I would have saved our $975 and done this from the start. I guess it is an expensive lesson learned.
