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Dusty's Service Center

5.0 (1 review)
Closed • 12:00 pm - 2:30 PM
Updated a few days ago

Services - Dusty's Service Center

Appliance repair

Dusty's Service Center Photos

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1 year ago

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Certified Appliance Repair

Certified Appliance Repair

(6 reviews)

We have used this company twice. Once for our front loading dryer, and recently, our refrigerator…read more Very affordable and knowledgeable. While making the recent appointment, the friendly lady told us a lot of information on problems with refrigerators. We learned more from her than the stores we shopped in. When they came to fix our refrigerator, they gave me the 101 on airflow, fixed the fridge and even looked at our standup freezer and gave me pointers to help it run more efficiently. Highly recommend CAP and will refer to my friends.

Had a refrigerator that wasn't getting cold enough. Gary came out promptly, cleaned the dust that…read morehad accumulated and fixed the broken fan. $167. A couple days later and the problem still persisted. Asked him to come back and he added Freon while I watched. He told me that it was a closed system that he would have to splice into. I was kind of nervous about that because I thought the freon would leak possibly. He assured me that it was not a common issue. The fridge and freezer and icemaker started working the way they were supposed to, but after a couple months, I started to notice a warp in my floorboards. I wasn't even thinking about the refrigerator repair. Thought maybe some water had been spilled. Problem kept getting worse and finally I pulled the refrigerator from the wall and took the back plate off and saw that water was dripping condensation from the saddle valve that he put on. I sent him a picture of said saddle valve and he denied ever putting it on after I sat there and talked to him about it while he was doing it. He literally told me it was a closed system and the only way to add Freon was to splice into it.. No one else had ever worked on my fridge. This was all via text message. The next thing I know he is calling me. He wanted to know what the problem was, and I explained. He denied ever installing the saddle valve and told me that he would never put one on and that the condensation was from ordinary every day humidity. I've had this refrigerator and floor for 14 years without a problem. He asked me if there was a charge for a saddle valve on the invoice. He said that if he would have put one in it would've cost $16. (It is interesting how he knows exactly how much one costs when he never installs them.) He asked me what he wanted me to do. I said fix it. He told me I was lying and said screw you and hung up the phone. This guy is a hothead. Beware.

Dusty's Service Center - homeappliancerepair - Updated May 2026

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