Manager is the worst and a LIAR!!
I am not one to do a bad review at all. My first one ever!!
I made a purchase over the phone directly with the warehouse a couple of weeks ago. I had it shipped to the closet store possible. When I arrived, I went straight to the manager and asked about my order. She first, ignored me and acted like I was not talk to her. When she decided to acknowledged me she asked for my name and so forth. She went to the back which I followed her and stood at the door and was watching her looking for my order. She started opening ALL 20 cases glasses, except I ordered 21 cases. The last box was missing 1 glasses. She told me that the box had been opened and went to look for the missing glass on the floor, which there were none. Then she came back and acted like it was normal and that I need to take the order with the missing glass. She said, I just opened the box and that it was missing. Except when I ordered on the phone I had to buy the full cases which were 12 per case. I needed 21cases for my WEDDING which is in 2 weeks. She tried to make me look like I was crazy and that she never said that the box was open before. Except she forgot my mother was listening and a customer. She kept telling me that she couldn't do anything about the missing glasses and that if I really needed the 1 glasses then I need to go to another store to pick it up. Of course I told her NO and that it was really hard to believe that the packers missed 1 glass. It's very hard to missing 1 glasses. Before they close the box they check and there is a biggg hole where the glass should be. She keeps saying that I was wrong and that I was accusing her of taking it. Which no one accused her. I asked her well why don't you all look at the inventory when you all get a shipment. Her answer was oh we don't do that...we just receive it. Which seriously who just receives inventory and not look over the paper work. She just lied over and over. PLUSSSSSSSS!!! On my boxes it said in a big RED sticker..." DO NOT SELL" and had my name one it!! It would have been one thing to just say, we are sorry this box was open. Someone must have opened it and sold it or whatever but she made excuses!!!! I hate that! I would have understood an accident but a LIE!! NOOOOO!!! She called her customer service and told them I was just upset and yelling. Which I was very calm. I didn't turn into bridezilla. I did call their customer service and I was told that the order was complete when they sent it out. That the manager was covering up for their mistake.
The customer service rep. was super nice and sweet. Would I buy from Dollar Tree again, YES. Will I ever go to that particular dollar store....UMMMM NOOOO!!! read more