I don't even want to give them a star. I liked this store, it's big, has more items than most... i do not care for the employees or location.
This is my 2nd time in this location as it's close but I will never return and probably never shop at dollar tree again which sucks because I loved getting the crafts to do including with my kids.
Ready for the long interaction?
I stood in the long line( only 2 were opened) to have the worst cashier ever. Didn't greet me, asked the normal " find everything ok, how's your day?" Nothing just rang things up. After she rang me up and told me my total, I tried to pay. Distracted by my 2 year old son and making sure he wasn't running off, I pulled the card out since it said to and made the sound. She very rudely said " try again. Didn't go through." I asked if she was sure since it said it did. " yeah I am. Try it again" so I did, as she's mean mugging me said again it didn't go through and I need to not use my pin. It's credit or cash... I told her I didn't know, she didn't informed me ( which is argued she did) and in the thinking process of why is she being rude, I froze and she kept rudely saying to try again and everyone has been pushing the green button. There are ppl waiting to go.
A customer on the other line said loudly " yeah she was in here before me and I heard the announcement. She was being loud with her kid, should of paid attention and she would of heard it" excuse me... I turned to her and said "yeah I was busy watching my kid and making sure he didn't run off and break things instead of listening to the voice over. " I asked for a manager( she was helping the other rude customer and never tried to help the situation) the cashier stood there looking at me rudely and I was fed up. I tried again with the card now that I know to not put in the pin. But with all the employees and the customer STILL Actively giving me a hard time over it and being rude, I threw my bags down and left.
Checked my account at home and I was still charged which I was telling her it had gone through so I didn't need to " keep trying"
Called the store to get them to cancel it, same lady told me she was not talking to me and hung up. I called again and said I was not in the wrong and I need my money back. She said " yes it went through if you had stayed and listened that I told you that" ummm no you didn't and why would I stay in a store FILLED with rude employees yelling at me with my son. Waiting for corporate to call me back so I can tell them this.
So never returning and if you want rude customer service and get yelled at for voicing that your card did go through and you don't need someone talking to you rudely then have fun! Never in my life. read more