I am deeply troubled by my experience with your company tonight. Your employees failed to honor my voucher for a rental car. I was told that an international driver's license was required. This is not written anywhere in my documents, which do state that license and identification are required.
I live overseas as a US Government employee. A foreign drivers licence is not required by the country where I am assigned. I do have identification that I live there, as will add government identification. Your employee, and her manager would not provide your companies policy in writing and would not provide their last name.
As it was midnight, this and I have been working and traveling continually for the past week, this made a very difficult situation. I am writing now from a taxi that will be very expensive. I have, however, used this same company's voucher earlier this week with another company, and at this location on the recent past. Frankly, I find this treatment appalling and without excuse. read more