I followed up with the information from Chris R. and was pleasantly surprised to be offered an…read moreadditional refund. I wish it had been that easy when we first tried, but a I do feel the Alamo has made it right.

We arrived a little early our rental car was ready. The gentleman I believe his name was Cruz was…read moresuper helpful. We were very pleased with service picking up and returning.

This place feels like a scam. I made a reservation 10 days in advance for a 12:00 pm pick up. I…read morecalled a few days in advance to confirm they would have the car I reserved (7 pax SUV) and was told by Joselyn "I don't know, I don't have one now, you have to call the day before". Eek, so I call the day before and am told "not sure, we have a minivan but sometimes the airport brings us cars. Call tomorrow". Ugh. I call the morning of my reservation (9:00 am) no answer. I try again at 11:30 am, no answer. I decide to drive to the store. Closed. No one there. No drop box, nothing. At no point did anyone in the store tell me "we close earlier than advertised so come early for your car" even though I called multiple times to confirm and ask questions. It's As a years long Avis preferred member, I'm in shock and of course scrambling for a same-day solution. I would avoid this location at all costs.

We rented a car for a cross country trip. Took the no frills Ford Focus. We were upgraded to a…read moreJetta. The car was new, had a roomy trunk, and great air conditioning, plus a dock for the I-Pod. We pre-paid on a credit card and got a considerable discount, and if one rents at a location other than the airport, no tourist tax. Our concierge, Mr. Romero, did not urge the extra insurance on us or any of the extras. We really appreciated that. Next long trip we might consider the Sirius Radio. Our phones provided the GPS, but I can see where that might be handy. Avis offers an AARP discount too. We returned the car a few hours early and received a credit. Renting from Avis was easy. I loved that I could rent close to my home, and didn't have to go to the airport. Will I rent from them again. Yes.

Worst service ever! Had reservation with Thrifty. Seems they never have cars. Called our agent,…read morethey say Hertz has cars... Hertz desk, no clerk. Sign says go to the gold booth in the garage. Garage staff send me to Dollar/Thrifty desk, who says we dont have cars and we are working pur way down the list. This company is a joke. Avoid at all costs!

Waited in line for an hr, just to be told that they don't have a car ready for us…read more Our reservation was for pickup at 3:30. We finally got a car at 5:30. I prepaid the rental, but at check in had to put down a $200 deposit (it was refunded upon return of the car) I reserved a Midsize SUV, and got a Jeep Compass which was decent, but honestly would not classify as midsize because you can't put 2 adults and a car seat in the back . Just not enough room. Our flight was delayed by several hours, so I tried to call to try to extend my reservation, but you can't get through to anyone.. not locally or nationally . So we ended up having to return it earlier either way. We filled up the car less than a mile from the return, then get an email receipt showing they charged me $10.99 per gallon, plus other fees - based on the miles driven! Even though we filled up before returning. I emailed a copy of my receipt to customer service showing the fill up, still waiting for my refund of $98 for gas for 8 gallons ! Very frustrated with the whole experience with Hertz

I really liked National car rental's excellent customer service at the El Paso Airport location :)…read moreEveryone from the front counter (where I checked in with Jennifer for my online car rental reservation) to Marisol and also 2 male employees upon choosing a rental car in the parking structure, to the male employee at the exit gate were awesome :D ! They all really made sure that I was well taken care of :) ! At first, I actually wanted to rent a brand new white 2023 Toyota Corolla hybrid :) ! I got all of my bags and items into the car and I was ready to check out when I noticed that it didn't seem to take my USB charging cord. I read the manual to make sure I didn't miss anything. Finally, I asked one of the male employees, who pointed out to me that the newer rental cars now only have the USB-C ports (and not the regular USB ports anymore). He said I would need an adapter to be able to charge my device on this new car. I was dismayed because I actually really wanted to try out the new 2023 Toyota Corolla hybrid. But I only had the regular USB charging cord :( . The National male employee was really nice and pointed out some other rental cars, such as a burgundy Nissan Altima, that would allow me to charge since they still had the regular USB port. So I rented the Nissan Altima instead :) ! It still served me really well and I was still really happy that the Altima got me around town :D ! Upon returning the Altima yesterday at the conclusion of my trip, the employee who checked my return was really efficient, and also really friendly and courteous :) ! I will definitely rent National again in the future for future trips :) ! Their cars are very polished and so clean :D ! I was pretty happy overall with both the exceptional customer service and the awesome quality of the available car rentals :) !

This updated review was for a trip in April 2022…read more Back in good ol El Paso. We arrived on a Friday afternoon and for us in National Elite, there was a bunch of really nice cars. My now fiance chose the jeep for us and our friends to ride in. Quick check in and quick return this time around. I would highly recommend national if you dont want to sit in a parking garage in the desert waiting on the other slow companies

Reviewing the process, not the people…read more Avis Budget group in El Paso...even the Avis Preferred service sign is covered up..at e because they know they cannot offer the level of quality promised by the service . The line moved through the customers at a consistent rate of about 8min per customer, but when you're the fifth person that adds up to 40min wait just to pick up a car...yikes. They even had two agents here. The agents were honest enough...even after the wait in line, they stated they were understaffed and that the car would be ready in 30min. If I were in a rush, I would not like to be time compromised by a rental car company. Also, and this one is on me, I selected this company as it was connected to my Southwest Airlines ticket...but the value even with a $200 hold was outrageous for a three day stay. Tip: Shop around.

First when you go to the Budget counter there is a sign saying to go to the Avis counter. After…read morewaiting in line for an hour in a fairly empty airport at the Avis desk, it took 20 minutes for them to hear back from the rental lot as to what's the status of the car. They finally hear back and I'm told where to go to get the car and it should be ready in an hour or so. They don't get how this happens when you don't have a reservation. I will never rent from Budget, Avis, or what other companies are part of that group. Time is money and they expect us to pay for their failings

Had a problem with a car, and needed to return to ELP vs. ABQ…read more Eli, manager, made it an awesome experience. CS via the 877# is atrocious, was on hold for almost an hour and half. Damn. Eli came thru and made it a 5-star review...thank you, Eli

I was charged a $125 cleaning fee for some sand on the drivers floor mat. This is just an…read moreoutrageous amount of money and I feel like I have been robbed. AVOID AVIS!!!!!

Great service as always. I have used Enterprise for years and they offer many different types of…read morevehicles to rent.

Disappointing Experience at Enterprise…read more I had a very frustrating experience at this Enterprise location. First off, the representative Joel kept addressing me as "ma'am" even though I'm a man -- which felt careless and unprofessional. When you walk in to rent a car, it's about the experience. You want to leave with a vehicle you feel comfortable driving -- that's the whole point of renting. When I arrived, Joel and Casey didn't seem interested in helping. While I understand I reserved a specific vehicle, I asked about upgrading. Since they already had my credit information, I believe the cost should be my concern, not theirs. Their response was dismissive, saying it was because of how I booked it. I've rented from Enterprise many times, including one-way rentals, and I've never dealt with this kind of attitude or rigidity. No one offered to show me any vehicles or make sure the car would actually be a good fit for me -- I'm a big guy, and that should be part of the customer service process. Helping customers find the right fit is an opportunity to make a good impression, and maybe even upsell -- instead, I felt ignored. Overall, I left very disappointed with the lack of professionalism and effort from the staff.

My insurance arranged for a car after an accident. They immediately wanted more money than was…read moreallowed on the policy. Got that cleared up, it was confirmed for pick up and suddenly absolutely no vehicles are available except an electric vehicle which, by the way, is more than the approved insurance rate and has to be approved by insurance. Three days of headaches and still no car and none in sight. Don't be an approved insurance vendor if you aren't happy with the negotiated rates.

I'm getting tired of these cheap car rentals there taking advantage of every dollar they can…read more Enterprise checks in thrift and dollar rental customers. They suggest you to pre pay fuel and don't refund any of it back even if you use less than half of it. I had insurance and they try getting my at a broken window on 2 cars and billed me til I called them and fought it.

Landed in El Paso around 11 pm , went to the enterprise area , and there was an employee there…read morenamed Josh that treated us like royalty , wow what an outstanding representative of enterprise , the return crew was outstanding also , but that Josh guy was super impressive , I hope enterprise realizes what they have at that location .

My wife and I always go to the Enterprise Rent-A-Car on Airway Blvd. This is because of people like…read moreTony Flores. Tony was professional and courteous. His positive attitude, professionalism and friendly demeanor is why we chose Enterprice on Airway. THANK YOU, TONY! You're the best!

Very gentle, friendly and professional personnel. All my doubts and cuestiona were answered and…read morecleared. Well kept and very cleaned vehicles. Thank you guys!!

To easy. Super friendly staff. Was in and out. They were able to keep me in a similar car and stay…read moreunder the insurance price which was 50 bucks a day. This one is located in the pioneer center in Central El Paso right outside the Cassidy gate.