So I did call the number dollar loan center sent me, and it was even more frustrating.
I called and they wanted to know all my personal information to look up my account which I stated several times that I'm calling to talk about a complaint that i put on yelp, she stated they still need my information, mothers maiden name etc... I asked what if I wasn't a customer and I put a complaint on yelp and you guys wanted to talk to me then how would you handle it? I wanted to be somewhat anonymous, but her response was "do I really need to answer that? You guys have done nothing to show you care about customer service. You told me to call to get it resolved and no one knows how to. I never even got into the complaint. How do I know if I write up a concern then I call you as requested, then you want all my personal information that I'm not going to be retaliated against?
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when I first started going to dollar loan center in Meridian they were great and I loved the ladies. now there's a new Manager and her names Ashley. Ashley is not friendly, very rude with customers, lacks customer service skills, talks about scam calls with the other teller in front of customers.
Ashley started helping me then the other teller came into the room and she said "thank god", she wouldn't communicate with me so I finally asked if the other teller is helping me and she said yes. You definitely don't feel welcome walking in and she dresses extremely unprofessional, the way she was sitting in her chair in the pink dress you could see up to her hip. the other teller was dressed with a black polo with store logo and black skirt. very professional. manager could take lessons from her. read more