do not order from the kitchen. since the ousting of CEO Arthur Demoulas, the whole company has…read moresuffered but the "fresh kitchen" has suffered THE MOST. the employees are overwhelmed and safety against contamination is unacceptable and when unsanitary issues are identified and pointed out the staff (used to be friendly and helpful) but are now incensed and act inconvenienced.

The Water St. location is the easiest for me to access, so I typically do all of my weekly grocery…read moreshopping here. The prices are very reasonable compared to the other local options and has a good selection. It's very rare that they don't have what I need. The store itself is clean, the shelves are kept stocked, and in general things are easy to find. My one issue is that the cashiers always have a poor attitude. I have worked in customer service and I completely understand that dealing with the general public is not fun, but faking a smile is just part of the job. Half the time, the "leads," or whatever they are called, are just standing around on their phones while the cashiers are swamped with long lines- which probably contributes to the unpleasant mood. Ultimately, I am still going to shop here due to its convenient location, but I always leave feeling like my presence is a bother.

A truly big shout out for Merriam ave store customer service for a REALLY nice Employee helping at…read morethe self check out line. I wasn't feeling well and just came in for cash but bought several items from the clearance bin. At check out, she was so helpful and after she placed and bagged all my items, I realized the check out had a NO CASH sign. I felt like an idiot and let her know and she was just great about it. She cancelled my order - and she again - placed and bagged all my items at a different self check out.

Been there multiple times with a handicap person and have argued with them. Had to leave groceries…read moreat the door and return with car to load them because wheelchair was not allowed to park lot. Mabye they should focus on cleaning the store properly instead of messing with paying customer!

Well run, clean, good selection, excellent beef and chicken. Have never had to wait in line to be…read morerung up. Pre made sandwiches are always good too...

The cashier made fun of me with another customer and yelled at My kids for being literal children.read more

I was looking for a mirror, three employees that I asked do not speak any English. Everyone is a…read moreLatino speaking Spanish. They tell you the price in Spanish. Part of hiring should be to know numbers and a few English words. Clothes getting stepped on the floor . Never again. Terrible shopping experience.

Shout out to Kristen at the self checkoutthis afternoon!! She was very nice, helpful (went out of…read moreher way to help), and knew her stuff!! Thank you Kristen! You're an exemplary employee. I hope your company appreciates you!

This is becoming my happy place. The greenhouse is a great spot to sit, sip, and snack while…read moresurrounded by gorgeous blooms. Great for picking out gifts too, I love the wide selection of flavored olive oils (100% OO, not of the adulterated grocery store kind) and balsamic vinegars. The staff are always so friendly and helpful too.

Really enjoy this place. It has a cornucopia of products not to mention a great environment that…read morethey have set up, inside and out! Fantastic deli with a variety of sandwiches and treats. What's also incredible is there 60 varieties of olive oil that is a gourmet delight! It's also a place where you can run in and grab a few last-minute items for gifts and everybody would be happy with what they received. This is a must visit. If you're looking for a nice lunch/sandwich with an extremely relaxing environment inside or out, this is your place. Don't be in a rush if you're looking for a sandwich. They takes their time and expect 15+ minutes to wait with no line.

Great supermarket in Leominster! My suntie and I love their lobster finger rolls with chunks of…read morelobster and their NE clam chowdah! Perfect ratio potato to clams. Delicious! Add a bag of crispy chips and voila! New England lunch we can enjoy at home!

Clean, with lots of selection. They have several racks "for immediate sale" I frequent.read more

So good. Food was very fresh Big portion of shrimp…read more The spicy fries were not spicy but stated so good We will be back someday. Worth the money

Walked in for a side of whole belly clams. Service was ok…read morebut they took a while and came out dark and overcooked. Not a good experience this visit.

Soo yummy!! The sand which is def a recommend and the service was great they even had a self check…read moreout as well. Hopefully they will be open more hours as now the hours are limited

Order a vegan birthday cake for my daughter. The cake was terrible. Return to Roots, The frosting…read morewas over 2" thick. The cake was not cooked enough. No one would eat it. It weighed about 7lbs...? My wife and daughter have shopped at Roots for several years, with no problems. The store did refund the money, $60.00.

Grocery shopping has become so difficult! I have started to shop at the Lunenburg Hannaford's…read morebecause it is convenient for me on my way home from work. The first time there, on a Friday, I was hit on by 4 men. Must have been wearing my pretty anti-viral mask that day. Store layout is pretty good, they have a good variety of product. I am not knocking Hannaford for the out of stocks, the world is out of stock right now. I am going to knock the store for the incredible amount of price errors. Shelf will state a price and the item will ring up at least /30 higher at the register. I never see these until I am at home reviewing my receipt, and it's a hassle to bring everything back to the store, so they get me again. 3 strikes and I am out though. A few days ago I placed a large ($200) pickup order. 1st weird thing, they don't ring up the order until you're waiting in the parking lot, so I sat in the car for almost a half hour. Ok, still some time saved. Once home, I realized that the 2 10-12 pound turkeys at .59 per pound had rung up at 28 pounds for a total of almost $30.00 Listed for .59 per pound, but the total price showed almost double the advertised and printed on receipt price. How does this even happen? It looked like a deliberate cheat. Who is going to question a receipt when the price per pound is listed correctly? This receipt is going to the town for a weights and measures review. Also, cold cuts ordered were sliced slab thick and rolled almost into a ball- and the cheese had the bits of plastic sliced into the stack. Inedible and gross. Lastly, when I placed the order online, a service fee credit was included, for first time order. This was not included with my receipt, so I 9was overcharged the service fee, the turkey pricing, and I have slabby thick torn in half deli meats. The rest of the order came in pretty good. So, just under 25% of the order was do very wrong. Could definitely be better.

First time in this store, very clean and organized, wasn't too busy in there which is why I like…read moreshopping at this retailor over another popular market. It was a bit difficult to find an employee on the floor, as I was having trouble finding an item, but I eventually found an employee. She said she couldn't help me and didn't know if they had the item in back because she only does online orders. I walked away but thought well, she is a Hannaford employee, shouldn't she be able to assist me somehow? She seemed a bit reluctant but ended up finding someone in the back to help me. Younger guy was kind enough to look in the back, but said they would get the items in their shipment the following day. Cashier who helped me check out was very friendly and efficient. Other than the employee who seemed a bit inconvenienced by my question, I do like this store!

Kiana works there she is dope also brenda they're cool people I dont see ally there much but she is…read morealso awesome I love those girls they're family and always make a good environment, anyone mess with them they mess with me!!!!

It's great, friendly staff and fresh. Kids can ride their bikes there for snacks. Love itread more