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Dollar General

3.0 (1 review)
Open 8:00 am - 10:00 pm

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2 years ago

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Ask the Community - Dollar General

CVS Pharmacy

CVS Pharmacy

(3 reviews)

$

I would like to begin with saying I literally do not think I have ever written any type of "review"…read moreon anyone or anything before because it's just not my thing and I am very empathic to anyone and anything, to a fault. However, I will NOT let go or be "empathic" about how I was treated today by a pharmacist named, William Gutgsell, at the Washington, Indiana pharmacy on highway 57. I'm going to cut to the chase and be specific with the details. My grandmother, whom like most of my family lives out of state, passed away yesterday. I'm heartbroken and have to take off to another state, as well as, wrap up all of my necessities and responsibilities I have set for myself in the coming week up in just about a day. OF COURSE my prescriptions are due to be refilled during the week I am going to be mourning my grandma. I am completely aware of the necessary guidelines and safety regulations that come with giving a patient their prescription 5 days earlier than it's due, that knowledge also includes insurance issues and stimulations with certain medications. Knowing all of these things, I took it upon myself to contact my doctor AND my insurance to get the okay from the professionals they are. When the pharmacist FINALLY agreed to fill my medication, William, not only refused to speak to me directly but lied about consulting with my insurance and insisted I pay 80 dollars because my insurance denied the coverage. Now at this point I have ATLEAST 5 cars behind me in line, because of the polite and respectful person I ALWAYS AM I didn't want to waste any more of their time because of this pharmacy's unprofessionalism, so I paid the 80.43 and drove off. This is not the first time I have tried to retrieve my medication and the pharmacist's act like I'm doing something wrong. IT LITERALLY SAYS ON THE SIGN TO CALL TWO DAYS BEFORE. I have taken my business elsewhere and I encourage you to as well. It is clear through the way you are treated by everyone in the pharmacy that they have no place in the health care/ customer service business due to the lack of empathy and insensitivity presented during each phone call/ encounter.

So I just wanted to write a good review from a former employee that worked there for 11 years. I…read moreunderstand some of the frustration of customers, but most times it is coming from a viewpoint of someone who has never been behind the counter. Corporations such as CVS do not care about their employees. This results in cutting of hours so drastically that when they need at least 4-5 technicians in the pharmacy to run it smoothly, they allow 1 on Wednesdays through Sundays, and only 2 on Mondays and Tuesdays. This results in over worked employees who are literally not able to do anything most times but just help customers. This means that the technician that is expected to fill your prescription is also the one who is supposed to get the drive thru, help the persons dropping off new prescriptions, fix insurance claims, fix problems that have come up at the register, or that have come up with your prescription, input new prescriptions that are being faxed in by the doctor, and the list goes on...not to mention when your printer runs out of paper, or the fact that the phone is ringing off the hook...this one technician is not able to do all of these things in a timely manner. Someone in the corporate office, who is looking at a piece of paper, thinks that the pharmacy isn't busy enough to have more than a couple technicians in the pharmacy at all times. This is absolutely ridiculous. Many customers think that its because no one wants to work...no there are plenty of people who are employed who are picking up hours elsewhere because they are not allowed more hours by corporate. And to kick it all off, corporate managers of these pharmacies only cut hours because the more they cut, the more money they get...this is so sad to see.

Dollar General - grocery - Updated May 2026

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