I walked in the door with my family to get some food. The food was great. The service was terrible…read more The man at the counter yelled at us for not deciding what we wanted to eat quick enough! Then a woman and her child walked in and asked where the bathrooms were. The man at the counter yelled at them and told the woman to look with her eyes! Do not come here! These people are terrible! Then the man at the counter yelled at me and my sister that we couldn't touch the toys unless we were going to buy them! That's ridiculous! Stay away! This place is horrible!

I went in today with my family to buy some food and there was a man working at the counter who was…read moreextremely rude he yelled at us and even called us crazy because we we're trying to figure out what we were going to order. He also yelled at my kids for touching toys, and made fun of a lady and her kid for not noticing the bathroom sign. Do not go here! The people here are very rude and don't have any business being in the service industry.

I absolutely love shopping at the Cookeville location. The staff are always friendly and the…read morecustomer service is fantastic!!!

Beverly at store 1634 Cookeville, TN Publix needs to go back to training for customer service. She…read moregreeted the person in front of me , when it came to me , she did not even acknowledge me. I had 2 transactions 1) WIC purchase for someone else that she snubbed at. I felt stereotyped. I purceeded to pay for the remaining balance still no interaction, nothing. Nothing from Beverly!! Maya the young lady bagging was extremely happy, friendly and sweet. Perhaps Beverly should take a lesson from young Maya.

I avoid most Wal*Marts at any cost, but I actually enjoy going to this one for some reason. It…read morecould be that the Smithville entertainment is lacking, but I honestly think it's more about the spirit of this place. You can tell it's all hometown people, with a hometown mentality, wanting you to feel at home. Everyone is more than helpful. In fact, one staffer volunteered to walk me to the opposite end of the store, just to show me where the matches were! The selection is great. The location is great. But go for the people. It's worth it!

Hello, I am writing to let you know about my experience last…read morenight at Store 4414, April 8 in Smithville, Tn. After preparing for a fishing tournament that day I returned home, about 25 minutes from this store, and realized my boats battery charger had died. I arrived at the store around 8:12 pm and went to the automotive department where the battery chargers were locked up and there wasn't an employee in sight or anywhere in between the rear and the front of the store. I went back to the front of the store and asked for someone to unlock the cabinet. This was just after 8:15 and the store is closing at 8:30. The cashier called the MOD on the radio and she said we are closing soon, sorry I'm not walking back there. I stood in total disbelief and asked if she was serious? The young man said, "yes, we are closing soon" and I replied, "but you aren't closed yet". I couldn't believe it, either they are open or they aren't and I needed a charger that was around $100 and the "manager" was too lazy to walk to the back of the store. I went elsewhere today after missing the morning start of my tournament to purchase what I needed. I passed this along to corporate in the event anyone in this company cares....

Stopped on our way to Nashville and left my purse by accident. Called an hour or so later and the…read morepurse had been turned in thank goodness. We stopped in on the trip back and retrieved the purse...intact. The guys were so very helpful and kind...was so refreshing to meet up with REAL customer service and "Southern" kindness. Wish more gs stations had such excellent employees.

STEER AWAY from here if you are a person of color…read more My traveler and I stopped here for gas. If you decide to use the restroom, the employees surround you like swarming bees as if you're stealing their honey. It's not a way to do business and a systemic problem of racial prejudice that needs to be shut down. Disgusting business practice overall. At the time of this review, the gas station is Shell. Drop the "S" and you have... Go here at your own risk. You have been warned.

Very nice people and great Porkchops. A little pricey but well worth the quality. We drove out to…read moretheir facility and it is in the middle of nowhere, but very beautiful drive.

She has duck fat. She has raw milk. She has pork chops from Berkshire hogs and she sells to all the…read morerestaurants in town. You can either go to a restaurant and order her pork chops, or you can catch her at one of the local farmer's market and grab her pork chops. She (owner) is worth getting to know because she lovingly raises her animals for us, the consumer. Nothing like knowing the family that raises your food. They also do CSA shares where you can buy a basket of vegetables (in season) from her every week. Her bacon is delicious, as well. Not too salty, not to sweet, cured with celery juice. Her food is amazing. If you can swing purchasing your food from local farmers, you really should. Food in grocery stores that are raised in feedlots have a lot of medication in them to keep disease down. I don't think this is a good idea for feeding your family. I think that clean food from local farmers is safer for you and your children, and your animals. Just an opinion. Know who raises your food. ^5

Love the store and the deals however, every cashier I have dealt with, especially self-checkout, is…read morevery rude. The self-checkouts are very touchy and I seem to receive attitudes every time I need help.

Rude employees, can't talk to a manager, they cover for him and he never calls back about concerns…read moreencountered with employees, Deli employees are rude and untrained, will never shop here again.

Friendly people. Good produce. Good meat department. Great selection in all aisles. Solid…read morequality. Bonus. Very good deli department.

I just stopped by to pick up some coffee and there was an older woman in front of me who was having…read morekind of a hard time pulling out the cash to pay and whatnot. Lauren was the cashier and she was so kind and patient with this woman. She's an extra special employee for that so treat her well.

Every time I come here, I find new stuff. I really like that. They have such a large variety of…read morefood from all sorts of different culture cultures. The one thing that I love/hate about this place is the fact that they have seasonal items. So one day they're here the next day they're gone. The good news is I know that it's coming back next season. They always have fast and friendly service. And the employees are just so pleasant. When the store may be sometimes full of other clients, it doesn't typically take too long to check out. Aisles are plenty wide to allow patrons to get past each other.

The Manager was very rude & following me around then told me to leave because I had my service…read moreanimal with me I won't be going back !!!!!

Gotta love a good Buc-ee's visit! This location in Crossville is a perfect midpoint between…read moreNashville and the Smokies and is conveniently located right off I-40, making it an easy stop whether you're heading east or west across Tennessee. I always wonder how long the line will be, but I was able to get in and out quickly both times I stopped this weekend. I primarily came for the reduced gas prices, clean restrooms, and great snacks, but the friendly staff are always a bonus. This trip I fell in love with the Cherry Maple Beef Jerky as it's sweet and savory without being overly sweet, and the texture isn't too tough. I also really enjoyed the peach tea! If you're making the drive between Middle and East Tennessee, this Buc-ee's is definitely worth the stop.

It's Buc-ee's. At…read morethis point, reviewing Buc-ee's feels a little like reviewing Disney World. You already know what you're getting into. A road trip stop somehow turns into a shopping expedition. We stopped at the Crossville location on our way to Nashville and accomplished the essentials: Glazed pecans. Barbecue. A case of water. Road snacks we probably didn't need but somehow couldn't live without. Mission accomplished. Now, compared to some of the giant Buc-ee's locations, this one feels a little smaller. It's still enormous by normal gas station standards, but in the Buc-ee's universe, it's more of a midsize SUV than a monster truck. One disappointment was that the fried chicken and burritos weren't being served during our visit. That's like showing up to a baseball game and finding out the home team has the day off. Still, it's hard to be too critical. The store was clean. The selection was huge. The bathrooms were spotless, as expected. And somehow I walked in for gas and left with enough snacks to survive a minor natural disaster. That's the Buc-ee's experience. Four stars. Because even a smaller Buc-ee's is still better than about 99% of the gas stations you'll find on the road.

I love this small town grocery store! The employees are kind…read moreand attentive....they are happy to help find something or load something for you. I have had them open the door for me on many occasions and it is just so appreciated! The owner is the kindest guy and he will order anything you need. They may not always have the lowest price but they save you a trip into town (30 min minimum round trip) and the customer service simply cannot be beat! We really love our stops at the Bi-Rite! Thank you guys for being so wonderful!