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Dollar General

1.0 (1 review)
Open 8:00 am - 11:00 pm

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3 years ago

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Ask the Community - Dollar General

Dollar General

Dollar General

1.0
(2 reviews)
1.2 mi

On Friday, September 5, 2025, I had one of the worst customer service experiences I've ever had at…read morethis Dollar General. I came in to buy my usual Irish Cream Monster Energy drink -- a flavor that's already hard to find, much less in the cooler. The cooler space had been empty for days, and the drinks were stocked wrong. I grabbed two at room temperature and went to the register. The store manager rang me up while ignoring me, keeping her body toward another customer and talking about not hiring high school students. When I politely mentioned the cooler being empty, she looked annoyed, her facial expression showing clear irritation, and snapped, "That is the vendor's job." Her tone, look, and body language made it obvious she was upset I spoke up at all. I filed a complaint the same day but got no reply until I escalated. The district manager only called after speaking to the store manager first and brushed it off with "she's sorry." The regional manager never spoke to me -- instead, I later found out a $10 gift card had been issued on Sept 12. That told me exactly how Dollar General values its customers -- as if respect and loyalty are worth only ten dollars. Dollar General's Employee Handbook (pages 5 & 16) prohibits discourteous conduct, unprofessional behavior, dishonesty, discrimination, and failure to cooperate in investigations. All of these were violated here -- by the store manager, the district manager who minimized it, and the regional manager who dismissed it. The manager's comment about not hiring high school students is discrimination. Many seniors are 18 and fully eligible to work, yet she refused to even consider them. Looking back, I also question whether bias against my appearance was a factor in how she treated me. This isn't just one bad interaction -- it's a failure at every level of management. I no longer feel comfortable shopping at Dollar General, not just this store but any in the area, since the same district and regional leaders oversee multiple locations.

A recently was in this store back in august. I was assisting a client. We had gone in to get him a…read morefew frozen dinners. I had reached into one of the freezers to grab some popsicles. When an employee had said I wouldn't get those. She was standing in the storage room. I put the item back in the freezer and me , and my client turned around and started to walk away from the employee. My client began to talk crap about how the freezers needed to be cleared out of food so people wouldn't buy. She then walked up to us and began to yell and scream at him. This continued for several minutes both of them, yelling and screaming. And then she began to pick up a 1 liter Pepsi bottle like she was going to hit an elderly crippled person with. My elderly client's friend stepped in between them as she continued to yell and threaten him. Saying that she was going to get her husband up there to woop him. I then got my client's attention and got him out of the store before it could escalate any worse. She was very rude and very ugly .She could have just let my client run his mouth and let him walk away. But she did not. I am not saying that my client was in the right but she could have just let him walk away being upset.

Claiborne's Thriftway Supermarket

Claiborne's Thriftway Supermarket

3.3
(3 reviews)
0.2 mi
$$

Claiborne's Thriftway Supermarket in Lamesa, TX, was on our way back home so I decided to pop in…read morewith my oldest daughter. We grabbed a few items for dinner that we needed on MLK Day, January 19, 2026: + lean ground beef ($9.00) + Almond Breeze milk ($3.99) + Silk Almond creamer ($5.39) + Quaker rice cakes ($4.79) + Hamburger Helper ($2.79) - don't care if you judge me! + 2 large avocados ($2.98) Our cashier, Alexa, was welcoming and friendly. My daughter noted how organized everything was. A few of employees were very nice. Others avoided us and were dry to other customers. Wish they had ground turkey.

Not family friendly beware... fair warning. Management in…read morethis establishment have no compassion for a child in the hospital. Mother was working the register and received a call from the hospital that she was unable to take awaiting Rebecca, manager, to relieve her from customer service to call them back. After mother calling Rebecca 10 times she finally gave relief with complaint. After finishing the call in less than five minutes and returning to post mother was met with Rebecca having attitude for relieving. Upon mother quitting job today after being aggressively sent home mother was met with even more attitude while Rebecca , manager was leaning against service counter gossiping to called in employee about mother's personal and medical business. Highly unprofessional management and unethical conduct.

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1.19.2026

Dollar General - grocery - Updated June 2026

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