This lower rating is for the 2 associates that were working last night. Never in my life have I seen such a chaotic scene walking into the store. The line was very long & the associates were yelling at customers in the line! I am a regular customer &I've never had a bad thing to say about this store until now. Drake & ASM, Summer were working. It was PAINFUL to witness the customer service. Drake yelled at a man to "get the f*** out of the store" when the man asked for his receipt. It appeared that he was confused at the amount of change he was given & Drake told the customer that he had already thrown it away. The older gentlemen left & he was so visibly embarrassed & upset. "ASM", Summer is an embarrassment to the company. She is the opposite of what a manager should be: unprofessional & incredibly rude. I witnessed her name-calling towards several customers at her register. She was snarky for absolutely no reason when asked if the store carried ice. She didn't even hesitate dropping the F-bomb several times between customers. When I reached the registers, Drake & Summer were chit-chatting & ignored me for several minutes until I politely asked which register I should go to. Drake rolled his eyes & shrugged, Summer huff-puffed & said, "here." Completely rude & made me feel like I was a nuisance for interrupting their small talk. If they are the "closing team" as I heard them refer to themselves, I will avoid coming into the store in the evening hours again. I hope Dollar General does something about these employees because it is an embarrassment to the company to have associates represent a business in this manner!
****Apparently, I am not able to leave a separate review so I had to edit this one. Unfortunately, I can't change my rating for the employees who deserve to be recognized for their outstanding efforts in customer service & community outreach so I apologize. First off, Stacy the Store Manager is an incredible lady! She is always friendly & never hesitates to make each customer that comes through her line special with every interaction. She takes time to listen & even comes up with fun nicknames for the regulars. I always enjoy seeing her smiley face when I walk through the doors in the AM/PM! Stacy definitely makes my day & Ive seen the great changes she has made to making the store functional. She is awesome! From my understanding, there is another Assistant Manager (I think she was recently hired/promoted?) that deserves to be recognized as well. Her name is Jenny & she has been an absolute delight & wonderful asset to our Dollar General! I always see her working on side projects & busy; however, she is always quick to stop what she is doing to assist anyone who needs help & that includes her coworkers! She also always seems to have a smile on her face and is genuinely happy to welcome whoever walks in. She makes me laugh with her little joking nature & she is just sweet. I am happy that Dollar General has an Assistant Manager that is the exact opposite of the one described from last night's incident. Jenny most definitely earned the role to represent what being a leader in Dollar General truly means. Lastly, there is a young boy named Ethan (I think he works primarily during the weekends) is awesome at his job! He's friendly, helpful & always busy when I see him completing his tasks in each aisle. He always has a kind word for every customer who walks by & I really enjoy our brief little chats! I think these 3 employees are the epitome of what makes this store so amazing & I think that is why I was so shocked at the 2 associates last night who seemed to make it their mission to ruin their customer's experience. It's so sad that 2 people have the potential to negatively affect this Dollar General's business depending on the time of day that they work, compared to the time of day that Stacy, Jenny & Ethan are there. I strongly recommend that Dollar General takes this review into consideration & make the changes for the 2 associates that clearly have no business being included with an incredible team. read more