Loan officer named Charlie in northeast ohio doesnt return calls, then lies to your face when you've left 20 messages and finally get a call. They ask for references, along with another 100 questions when applying for a credit card. They operate like its 1950. Don't waste your time. They never bothered to process my application either. Gross incompetence. read more

This is the worst bank I have ever used. I tried to put a down payment on a vehicle and my card was denied call the bank to find out what the deal was after waiting on the phone for 3 hours. Yes a 3 hour wait to talk to customer service. Then I was told there is a limit of how much I can spend in a day. First off this is my money and no one is going to tell me how much I spend in a day. I got up the next morning and went and closed my account out and open up with Huntington Bank. read more

Horrible customer service at branch #1028 in Northeast Ohio in Painesville on Mentor Avenue. The branch manager there is completely absurd and yells at the customers when they say something he does not like completely ridiculous. I've been a customer for over 25 years and he just yelled at me because he did not like that. I said he did not do his job correctly. Absolutely the most ridiculous thing ever will be switching all my business and personal accounts anywhere else. read more

Inactive account fee be aware. The bank will charge your account $10 monthly if the account is inactive. I feel this is a horrible policy. Will never bank with Dollar Bank again!!!!! Watch out for fees. read more

Sewickley branch sucks! They cannot do anything without making scads of phone calls! Incompetence iis Rampant. Their security department could not find its backside with both hands! One of the worst banks I have ever dealt with! Totally uncooperative! Just insanely run! Consider Citizens and avoid Dollar Bank in Sewickley! Wish i could go with ZERO stars! That reflectsb the reality! read more

Archaic bank. If you're not close to a branch, you need to fax (!) documents in or send them via regular mail. They also don't allow for beneficiaries on checking accounts ... seems like basic stuff. read more

They took down their Google reviews because of how bad they were. I would pay money just for somebody not to use this bank absolutely horrible customer service specially Gabby the "" manager if you can't get a bank account use chime thousand times better than this won't even call it to a bank just a fucking scam. I wish I had looked at reviews before going to then them. So if you are looking at reviews before just search up bank, any other bank, other than this one go to it no matter how bad it is it cannot be worse than Dollar Bank. They will never get a single dollar for me went under by six dollars cause I get paid biweekly immediately loaded back up with 10 so four dollars over and then they hit me with a $70 overdrive charge. They're a scam do not ever use them and Gabby has the worst customer service I've ever had to experience in my life. And I'm in customer service that's my job too, so I have no idea how she still has a job. I would've been fired her. This is at the Dollar Bank on Tidewater. but I'm sure they're the same everywhere. read more

There's a fee for that. This bank is horrible with horrible customer service. I am fleeing their fees. They will charge you a fee for using your own money. Limited transfers per month. The last straw was the interest rate reset from 4.25 to 3 percent because I didn't make the required transactions. Read the fine print because it's written to separate you from YOUR money. read more

Allison in treasury management is a gem to work with. Whenever I have a question or issue, she is responsive and helpful. If you have a lot of money moving around, she is who you want to work with because she gets things done. read more

I've been with this bank since 1986 when they purchased Continental Federal. They were always great up until recently. They used have great rates, friendly service, I used to have relationships with their bank managers in Brooklyn and Strongsville, OH to the point where they'd call me to tell me to tell me about about great rates and CD's Now...not so much. I usually transfer from savings to checking to pay bills due to low interest in checking accounts. Up until recently it was 3 transfers or withdrawals per month. I usually don't use that many. This last month I made 3 transfers to pay bills and they charged me 10 bucks for the 3rd transfer. When I called the Brunswick branch to inquire why it changed I was told it was always like that. I asked about the 10 dollar fee and was told 'Sorry nothing I can do about it. Maybe call one of the higher ups' I've been slowly moving money over the last few years dues to things like this and poor savings rates. I told them to enjoy the 10 bucks. It will cost you more in the long run with dwindling accounts Time to consider other saving and account options read more

Dollar Bank owns our mortage and they have been incredibly difficult to work with. Cannot pay or see information online unless you do personal banking with them. Customer service is terrible. Slow, condescending, and unhelpful. read more

I would give these idiots a NEGATIVE rating if I could!! They are so incompetent first off , and (2) Have NO care or concern for YOU as a client!! At ANY given chance, they will CHARGE you OUTRAGEOUS FEES rather than communicate with you promptly and warn you in time that something with your account is awry !! I just again got charged $50.00 for Them NOT posting my account payment in time ! And they actually LOVE charging YOU fees for almost ANYTHING THAT THEY do wrong!! I have a credit card back by my savings account, and instead of using That Savings account as a backup to my credit card and USE IT to make a payment that may have not posted in time, THEY LIVE TO CHARGE YOU $50 - $ 100 INSTEAD!! Dollar Bank is the EXACT EXAMPLE IF a greedy and unethical institution!! Do NOT PLACE YOUR HARD EARNED MONEY WITH DOLLAR BANK- BEWARE!! Also, They charge the HIGHEST INTEREST RATES IN THE CITY FOR PURCHASES on credit Cards!! Stay AWAY !! read more

Brittany and Lucas at the Moon branch are disrespectful and rude. Brittany gave me false information about my loan. I signed my loan papers, got a call that the escrow was short, paid the shortage, then got my statement and my payment is $500.00 more a month. Tried to work things out with the branch but got no help just attitude! NEVER AGAIN!!!! read more

My wife just tried to get some help from Dollar Bank customer service. The situation is a bit complicated as she was explaining it to the csr they hung up on her. My guess is that it was close to the end of a shift and the worker wanted to clock out. read more

horrible customer service the phone rep. was acting very nasty and nogliant about my money in my account very very bad bedside manners i wouldn't recommend during bussiness with this financial institution. read more

just received a flier in mail today And it's so confusing you will be charged a monthly fee and they su#k please look at there reviews and 1.5 rating which is very bad would not do business with a bank with so many bad reviews tried to open a business account when they first opened and they make you jump thru hoops went to ABNB and they hooked it up my business does 1.5 million a year who ever is the CEO needs to be fired immediately before they go out of business read more

A horrible bank with awful customer service. Won't return calls. Poor customer service and no help given.

I sold my condo to someone who was using Dollar Bank as their lender. Dollar Bank is terribly slow with their processes. We were contracted to close on a specific day but they kept pushing back the date. I did everything I was supposed to do and the Title Company was ready to close but Dollar Bank was not. They were really slow about responding to phone calls and providing necessary information that is holding up the process. For being a small bank their lending department is sub-par at best. If Dollar Bank is your lender be prepared to have delays in closing read more

Never thought I would be reviewing a bank, but that's the beauty of yelp! You can review so much more than just restaurants! I live fairly close to this bank and my parents use dollar bank, which is basically the reason I use them. I have been with this bank for about 8 years or so and have never had a problem with them! I love their free checking and I have a savings account with them as well. Their home equity is awesome too- fixed interest rate of 3.25%. This particular branch has very helpful and friendly employees. They have a drive thru and it is always quick and easy. They will even give your dog a treat if they are in the car :). I've also never experienced long lines in this branch which is always nice! read more

I made several calls to Dollar Bank, Emily C was never available and they refused to help me with the $80 some dollar late charge. I would highly recommend never using this bank. The app is is also awful. At least 10 years behind the times. Rk read more

God help you if you have to try and contact card services. Ridiculously long waits followed up with complete incompetence

My checking account was overdrafted for the first time in about a year by 2 cents literally. I was charged a overdraft fee immediately of 36 dollars. Before the fee occured i had put money into the account but it didnt clear yet so i called account services and was on hold for 40 minutes to be told based on my relationship and time with the bank (I've been with them for 5 years) they would not take the fee away. For literally 2 cents. I owed them 36 dollars with an half hour. I will be switching banks. I strongly suggest that you do not open an account with them. But on the bright side I called the branch I had opened the account with and they were more than happy to take the fee away due to the circumstances. Account services for this bank are not helpful. Be mindful. read more

Local branch is pleasant to deal with and deserves 5 stars but the online system is such garbage. They really need to find a new website developer, hopefully someone from the 21th century. read more

their technology is so old. With my citizens bank and PNC bank accounts it takes 1-60 min max with dollar it can take 3-4 days and they will not even provide an update. I had to send money for my mortgage online and have been on the phone for 2 hours with 4 agents. They try but every agent gave me a different solution. Its sad I would be ok if it was the 1980's or 90's but it's sad. Yes they are not a nationwide bank but wow the service is just "sad" and they know it too. So in short get another bank that is bigger. read more

my grandmother passed a little over a month ago, and since that time dealing with this bank to pay off her home loan has been nothing but stress with the amount of wrong information they give you, the complete lack of professionalism and the constant new hoop to jump through bullshit. I honestly don't even know how this people still choose to bank with them. I truly hope no one else's family has to go through what we have. read more

I would NEVER ever do business with this bank and would think twice before doing business with an institution that pushes them on unsuspecting customers. Just horrific customer service. Bias toward single women and business owners. Does not do due diligence OR does not have enough products to meet the needs of today's market. Did not keep any sort of time deadlines and I had to "chase their business" by forcing an answer and then he was unclear and hedged about what he meant. Did not suggest ANY alternatives or solutions even though I have been preapproved at other banks for the same products. Save your time and take your business where you are treated kindly and valued as a customer. read more

We have been loyal Dollar Bank customers for over 25 years and have been reasonably pleased with them up until about 3 years ago or when the on line banking systems started. First, their on line mobile app is terrible! It constantly freezes and shows errors. I can use it on my iPad fairly well, but the iPhone app is really bad. Also, the on line system has trouble recognizing simple checks if they don't look like a typical check. So I end up having to drive out to their physical site just to deposit my checks. The Zelle program they use is also horrible. We were recently issued a settlement claim check that our insurance company tried to send us via Zelle. Dollar Bank's system kept denying the check! Imagine that! We are trying to give them an $8000.00 deposit and it won't allow it! Then the insurance company tried to send it via Visa Direct...also denied. Our insurance company said they have NEVER had either type of transaction be DENIED by a bank! Well Dollar Bank..be proud that you are their first! The insurance company needed up having to send us a paper check via snail mail even after repeated calls and emails to Dollar Bank and multiple attempts at the transaction. We have decided to cut ties with them for good as this was the last straw. If you are in the market for a new bank...run...don't walk..away from Dollar Bank. read more

Dollar Bank's online banking is absolute trash and everything is more complicated than necessary. I like that it's a local bank, but the mom and pop feel isn't cute in a bank. read more

This bank is horrible. The employees are great but that doesn't help when the bank itself is horrible. The online banking system is annoying and you cannot do simple functions like change your address. The pin protects your bank statements but not your accounts. You can go into the account and pay all kinds of things but you can't get your statement. If you need to use on line banking stay away from this backward, annoying bank. read more

Many companies are using the Covid19 as an excuse to provide terrible customer service. I have good news for anyone wanting to bank with Dollar Bank. Dollar Bank has always given terrible customer service so they dont need Covid as an excuse to provide the world worst customer service they have consistently been giving since i became a customer with them. Thankyou Dollar Bank for your consistency. read more

My four stars are solely for the Waterworks Mall location. I have used the drive-through a few times, and always received nice, professional service from someone who is not impatient or just being diplomatic. read more

6/10/18 -The bank is down again. This bank is constantly down. When this happens.. customers are unable to access their own funds through their debit card transactions and unable to access their online banking. This bank denied me my own funds while I was traveling on vacation because their system was down as per their own card services representative. I have since opened a new account at Citizens... and will be closing this account at Dollar Bank once all my transactions have cleared. I alert the public to move their money to a competent financial institution.... 6/10/18 - Dollar Bank online banking system is still down now.. .approximately two hours... read more

Went to open a business account and deposit 20,000.00 to start but because of the incompetent employees who work at this bank. Was told TOTALLY different DOCUMENTATION needed with each teller I spoke to and they have a floater representative that you cannot contact because she is always driving around. Glad I found out how stupid they are before opening a business with them dummies. Do not go to this bank. Maybe because they are new. read more

If I could give Dollar Bank a 0 Star rating, I would. My husband and I have used Dollar Bank for over 8 years. That was 8 years too long. I would strongly advise anyone who is considering a new bank to steer clear of Dollar Bank. While the tellers behind the desk are friendly, the "buck" stops there. Dollar Bank is severely lacking in customer service. My husband and I have spent hours going through calls with their customer service department. Their agents are completely unwilling to help their customers. As someone who has worked professionally in the field of customer service, handling de-escalations, Dollar Bank has the worst customer service department I have ever dealt with. For example, my husband and I were putting down $50,000 on our mortgage as a lump sum downpayment and Dollar Bank monkeyed us around until the payment could not be processed until the next month. Despite our appeal to numerous supervisors and many phone calls, this cost my husband and I hundreds of additional dollars in interest. This is only one example of many headache-producing phone calls which went nowhere with Dollar Bank. If Dollar Bank wants to thrive and have any chance of a future, they should rethink the meaning of "customer service." If you like a bank that fees you for every little thing, shows no gratitude or loyalty to their loyal customers, and treats you with disrespect, then Dollar Bank is your bank. I will be taking my business elsewhere. read more

This bank has absolutely no customer service or technology that's anywhere near current. The banking mobile deposit never works glitches and shuts down the app constantly, the bank closes before anyone in the real world gets off of work and doesn't open before work starts is completely inaccessible and has no real perks to make up for it. My company uses this bank to process more than a billion dollars in client transactions per year and is ready to look for another banking partner due to our client and employee complaints. read more

Been a customer for about 10+ years and the past week and a half has proven that I need to switch banks asap and that it's worth the hassle of switching over any automatic withdraws I have going. I was awaken on a Tuesday morning to a fraud alert for several transactions totaling $150. I jumped up immediately to talk to card services, verified my information, confirmed it was fraud and the representative immediately cancelled my card and ordered another one. It was further explained that I would need to contact my branch to get my refund and that it should take about 2 business days. Ok, Great! I contact my branch and the person says "I don't know why they told you to call us. You need to call card services back." I call the 800 number back and was told that an investigation was going to be opened and a provisional credit would be issued. Ok, Fine! By Friday, I still hadn't received the credit. Called the 800 number and the Rep explained AGAIN, that I needed to contact my branch. This time, I physically went in to the branch and the young lady I spoke with said, "unfortunately, they give misinformation but you really should speak to someone at card services." Imagine my irritation at this point. I went out to my car and sat right in Dollar Bank's parking lot to call card services yet AGAIN! This time I received a gentleman with a little bit of attitude. I explained my situation, expressed my frustration and he replied with "the investigation hasn't been started yet." SINCE TUESDAY????? SINCE TUESDAY! So you all alert me to fraud early on Tuesday morning and the investigation hasn't even been started yet? Wow! Now, today, 4 days since THAT phone call, I still don't have my money. I call card services AGAIN, and today, only today, did someone tell me that it would take 10 business days for me to receive the provisional credit. Two weeks? How is that provisional? Most banks refund the money while the investigation is taking place. If they conclude it wasn't fraud, they take their money back. It is only $150 but it is MY $150 and I don't have it to give away or to wait two weeks to get it back. On top of that, I won't even have my bank card for 2 weeks. I'm very disappointed to say the least. Not what I expected from a well known financial institution in which I have been a customer for several years. There was no sense of urgency, lack-luster customer service and no sense of compassion. Not one time did anyone say, we are so sorry you experienced this and we will do our best to rectify the situation immediately. Instead there was a sense of "sucks to be you." I think some training for your representatives and call monitoring needs to take place so they don't continue to give your customers misinformation. I may not be as agitated had I been told on the FIRST phone call that this could take 2 weeks or if I had not been ping-ponged between card services and my local branch. Not a good look at all!!! Some policies and procedures need to be reviewed. read more

Best rates and deals. I now live in Arizona and still bank with dollar bank because I've been so satisfied with the offers and customer service! Free ATM service nation wide, 1% interest on free money savings account and they give me .10 when I use my debit card. What more could I ask for? read more

Dollar bank delinked my personal account from my business account so I cannot use bill payer for personal bills (I have been doing this for years until now). They never sent me notification. Also, their guaranteed pay by date has been late multiple times and I had to pay late fees - good luck trying to get a credit for the fees as they will spout out some preprinted mumbo jumbo. Finally they will charge you a fee at EVERY opportunity. Also, plan to have rations and a lot of time if you call their customer service - I have waited a minimum 15 minutes every time I have called, even first thing in the morning. If you bank with them prepare to be very disappointed. read more

Just finished trying to make a deposit in mobile drive thru in Pine. Took nearly 10 minutes to make simple deposit. Car beside me was there before I arrived and remained after I left. Woman fell asleep at steering wheel while waiting. Amanda, Supervisor working today was completely dismissive, saying the line of customers inside take priority and I simply needed to wait. No warning or explanation. No offer to come inside to be served sooner. Just silence, then sustain when I said waiting 10 minutes while my car was running to make a simple deposit was unacceptable. For those not familiar, cash availability policy is very restrictive compared to other local banks. I was using teller line because ATM was not working properly, which is a common occurrence at this location. Overall, a bad experience made significantly worse by the customer service provided by the member of management supposed to look out for my interests. read more

Our experience not so great. We have mortgage as well as basic free checking and savings with Dollar in Squirrel Hill. Mortgage application process was brutal. Starting with the advertised rate of 2.85% being suddenly not available when we decided to lock it in; got 3.01%. Automatic deduction of mortgage payment was required to secure this rate and it came out of the required Dollar checking account on the first business day of the month. Free checking is free ... until. Beware of Funds Availability policy. We deposit a check monthly at the end of the month. In August, the end of the month was a weekend and Labor Day was on September 1. So our check did not get deposited until 9/2. Mortgage payment hit on 9/2. It was paid, but we were charged $36 insufficient funds due solely to Funds Availability Policy. After doing this first, Dollar then merrily hits us with two more $36 charges on smaller checks that would have cleared had they been processed before the mortgage payment. Had we NOT been required to submit to automatic deduction of mortgage, according to our monthly statement, we had at least 10 days grace to make the payment, so Dollar's requirements and policies trapped us into this situation. Moreover, there was over $3000 in the associated savings account that was ignored. I called to protest, and one of the $36 fees was waived. Then I was offered the "deal" of overdraft protection from the savings account for an annual fee plus a $10 transaction fee should this situation ever arise again. Needless to say, I declined this deal and transferred the savings to the checking account where it sits until I find another bank and then fire Dollar. read more