Indians are notorious for being afraid of dogs. So I find it hard to believe that my dog who is 6 years old and a grandpa and who has gotten rid of MANY Indians fear of dogs (kids and adults) didn't pass their meet and greet. As soon as I got there, they took my dog and put him in a cage or room without saying anything to me. As a company that says they are good with handling dogs of multiple temperaments and specifically ask about separation anxiety, they were awful about it. No one explained anything to me and just handed me a clipboard to fill out. Very late after me just standing there for a while did the girl sitting there say "oh did I explain what's happening right now?"My dog left more distressed than anything else. And multiple times I heard him wincing like if someone stepped on his paw. Then she finally came out and said that he's a very playful dog, but still needs basic training and that they'd love to have him back in 3 to 6 months. My dog has never been kicked out of any daycare, grooming place, sitter or any location in the three different places that we have lived. He has frequently gotten compliments and even discounts at the vet for "being a good boy." I very much did not appreciate someone telling me to give my dog basic training when he has never once caused a problem anywhere. Definitely will not go back here and do not recommend. They do not seem trained at all to handle dogs. Plus, dogs thrive with outdoor time, especially mine and this facility is completely indoor. read more

They let dogs come in with kennel cough and don't let the parents know as well that the manager faked lunch punches for multiple employees

I am deeply disappointed by the poor treatment my dog and I received from Dogtopia and perhaps even more so by their lack of professionalism or empathy. My experience on January 28 was nothing short of a nightmare. On my dog's first day of daycare, he was attacked by another dog. It was jarring to see my dog covered in blood, with multiple bite wounds. The fear I felt at that moment, watching my dog in distress and pain, not knowing what might happen next, is something I would not wish on anyone. I brought my dog to Dogtopia Mechanicsburg for his first day of daycare on 01/28 after he passed his behavioral assessment. That same day, he was attacked by another dog and taken to an emergency vet for treatment of multiple bite wounds. Initially, I was told that the attacking dog's owner would be responsible for the vet bills. However, Dogtopia later changed their story, explaining that the attacking dog's owner had an outdated pet enrollment agreement that allowed them to refuse payment, which they did. The general manager covered the cost of the initial medical bill out of pocket and expressed how badly she felt about the attack and the misinformation I had been given. Had she not stepped in, I would have had to cover the medical bill myself. While I am grateful for her, this was the only redeeming aspect of my experience. What could have been a positive opportunity for Dogtopia Mechanicsburg to manage a traumatic and alarming situation properly turned into a series of disappointments. The treatment from Dogtopia Mechanicsburg, particularly from the supervising manager, was deeply frustrating and continues to be so. Instead of offering support or taking responsibility, I was met with a lack of professionalism, transparency, and accountability. On the day my dog was attacked, while he was at the emergency vet, I was told the supervising manager would contact me. However, I never received a call. The following day, I had to go in person and wait until he finally showed up at the store to speak with him. When I requested a written incident report, he informed me that Dogtopia does not provide them and insisted he could only tell me about the incident. I pointed out that incident reports are fairly standard in dog daycare facilities, and even if it wasn't their practice, I needed one for my records. He refused. I also asked to see the attack footage, and he flat-out denied my request. He also refused to provide any details about the dog that bit mine, not even its size or license number, and wouldn't let me know how to contact the owner in case any further medical issues or complications arose. I then asked him if the incident had been reported to the Harrisburg Police Animal Control Unit, which law in Pennsylvania requires within 24 hours. I was told it had only been reported internally. I pointed out a negative online review from just a year ago that described an eerily similar experience. When I asked what measures had been implemented since then to prevent such incidents, he claimed he was unaware of previous incidents because they occurred before he became a manager. I found the entire interaction to be completely unaccountable, unsympathetic, and unprofessional in handling the situation. As of May 13, 2025, Dogtopia has not reached out to apologize, check-in, or offer any follow-up regarding this incident. I have received no emails or communication from the franchise, which I find deeply disturbing, especially considering the nature of what happened. It really shows how much they care!! Based on my experience, do not expect transparency or accountability if something happens to your dog here. They will withhold basic information and make it as difficult as possible for you to seek recourse. My dog was attacked and injured while in their care, and not only do I feel like there was a total absence of accountability, but also a shocking lack of transparency and any genuine effort to address the situation. I would strongly urge any dog owner to think twice before trusting their dog to Dogtopia Mechanicsburg. read more

I will NEVER bring my dog back here EVER again!!!! A place where you trust your dog is taken of. He boarded for one night went next day to pick him up they SEEMED CONFUSED!!! They gave me his blanket back SOAKED I said what happen I got 5 different stories- They Lied to my face!!!! They gave me back FOOD!!! They forgot to feed my dog!!!!!!!! My dog looked a mess and No ONE COULD EXPLAIN WHY THEY WASHED HIS BLANKET ! Never trust your dog here!!!! Ever - caught them in so many lies! read more

I can't even give it one star it's a horrible place for pets! No outside play and they do their business inside so when we picked up our dog she smelled to high heaven! In hindsight I should have asked if she was wet due to a bath because she smelled so bad, like urine we drove home with the windows open. I don't know how they can survive in the spot there in. I do NOT recommend! read more

MY 2 EXPERIENCES AT DOGTOPIA. For the free meet and greet day pictures of my puppy came back. Initially cute but, he looked sort of scared. Staff said how great he did when I picked him up including the words " he made a Bff" today. "He'll make more next time." Staff then began giving me training tips on my 14 week old puppy's tendency to "bite" which is normal developmental stuff and told me that " we will need to work on this during his next visit. " I countered her tutelage with what I had learned from the research and taught her an approach with research based tactics. She said, oh I didn't know that, I'll make a note of that in his chart. I told her that I was not bringing my puppy to Dogtopia for "training." I was bringing him there for "socialization. They recommended a 3 day package for socialization. Not training because they are not trainers. needed a 3 day a week package for socialization but not training? Well, they aren't trainers. I had my doubts but, decided to give Dogtopia one more try. The next time I took him...1.5 to 2 weeks later. At 8:00 a.m. there was no management on duty. All new staff I later read that a number of staff at dogtopia had quit or had complaints due to high stress, low pay, and too many dogs to attend. This second morning at, different times, 3 staff members asked me if this visit was my pups 1st visit, the meet and greet. ( clue, it should have been in the computer and someone should have known this. Plus, no one recognized my pup). Next, a sweet young probably college educated woman behind the desk who was clearly overwhelmed and trying her best to appear calm asked me again if this was my pup's first visit. I said no. She then took another dog owner who came in after me to wait on first. Finally someone came to get my puppy and asked me....guess what? Was this my puppy's meet and greet? I then explained to the person getting my puppy that he get's diarrhea if he drinks city water. I said that I brought spring water for him instead. I said I understood that preventing him from drinking from the community bowl would be a challenge so I tempered my expectations but, I stressed the importance of him getting spring water. The staff member ASSURED me that this would be no problem at all and they would see to it that my little guy got his spring water. She said she would "document this in the computer." When I came to pick up my puppy, at 4:30 p.m ( 2 hours earlier than anticipated) the place was chaotic but a manager was there. They brought me my puppy and his belongings several minutes later. Lo and behold, the water container was still filled with the water I had put with his belongings that morning. I explained my problem to the manager. She agreed that I should never have been given false expectations, she refunded my money for the day, explained they were experiencing " growing pains" and offered to give me a list of potentially more suitable daycares for my puppy's needs (which she never did because she ran off to put off another fire). I asked about pictures and was told that they are primarily for the meet and greet day. Well at least someone finally checked the chart or remembered! Finally, during all of is a young coed appearing woman from behind the desk came running at me saying, I noticed you haven't signed up for a package yet. It will save you money. The manager shooed her away. Despite the "clean up" efforts of these overwhelmed staff people I came away with the strong impression that whoever owns this business has their head mired on the bottom line primarily. It appeared to me to be run from a narrowly focused business model despite the appearances and frothy words from staff. Staff stepped outside of their knowledge base to "appear" like trainers and experts, they were poorly managed despite one woman's somewhat authoritarian efforts, they are probably underpaid according to the employee reviews I've read, and they were doing their best in a high stress poorly managed environment. I had high hopes for Dogtopia. It looks so good on the outside and is so close to me. BUT, I am responsible for the health, training, well being and multi dimensional quality of life for my puppy. He can't speak except in images taken in pictures and when I step up to be his voice. I love my puppy more than I can say and recognize what a gift dogs are to humankind. At my age, I am also quick to recognize bolshevic. My puppy and i will not be returning to Dogtopia. If you want to know from me what Dogtopia can di to improve I can only say...that's up to you Dogtopia. read more