I would 100% say that they have neglected my dog on numerous occasions. They have lied about feeding times and consistently misplace, lost or threw away his food. A round of people need to fired at the LIC location. There's inconsistency all around management and how they take care of the pets in the facility. They turn off cameras before the end of the day and my dog ( who once loved daycare, is now terrified of one specific man that works the front desk). I asked to speak to someone that could help with this and the guy had no clue and just gave me his own email? I won't take him here again. read more