For $72 I expect some attention to detail. My 9 month old, 46lb goldendoodle is surprisingly considered a "large" dog according to their grooming rate of $65+. I have several issues I'm about to describe, which have all resulted in me NEVER going back to Dogs R Us (which is sad because I like to support small female businesses).
1) I dropped off my dog at 730am, their required time which they call you twice the week prior to make sure you're still going to show up, and yet my groomer wasn't there yet. This is now the second time I've brought my pup here and the second time she wasn't there at drop off for us to go over how I'd like his hair cut.
2) I sat around for 15 waiting for her to show up and she never did but the assistance who bathes the dogs assured me she would call when she arrived to go over the cut. They have note cards on each dog, but I guess mine didn't leave many notes from the first time she groomed him and when I tried to start describing what I wanted done, she promptly told me to just await the phone call.
3) I waited and waited. 2 hours passed so I decided to call up there. Busy tone. Called again, busy tone. I eventually fell asleep (i work night shifts) and 3 1/2 hrs after drop off time, still no call. I called up there and asked if she ever showed up and that they said I'd get a call to discuss things. I instantly received "oh, well i just went a little shorter this time." I then said, well can you please keep his hair on top long LIKE LAST TIME and go shorter on his jaw. She rushed me off the phone with attitude and told me she'd be done in 20 minutes so just to head up now. I get there and his entire head was trimmed as short as the rest of his body. She must not have kept any notes because if she did, she would have seen that I wanted his body buzzed, hair on top of head long. Nope. completely buzzed. Thanks for that non-existent phone call that could have been made and his hair would have been done the way I wanted it and am paying for!
4) I noticed lines and long hairs instantly at pick up. She told me "oh, its just because of his curls." No. When you wash and blow dry him his hair is straight which is when you do the finishing cut. If clippers make all the hair the same length, the coat should look smooth and even. I pointed out quite a few chunks of hair and long hairs for her to cut. She never even put him back on the table, just trimmed him as we stood in the lobby.
5) Immediately after we left and for the next 2 days, my pup licked his private. I think she must have accidentally nicked him or something there irritated his skin.
6) I came home right after leaving and had to spend over 2 hours of my own time trimming up chunks of hair behind his legs, around his hips, his shoulder blades, etc. There were long stray hairs all around his collar and butt. The chunks on 2" long hair on the back of his leg hinges and anus make me question if she even made an effort.
BOTTOM LINE, Zero attention to detail was made and I'm so angry that I had to spend my own time and effort cleaning up her poor groom job. I'm furious that she buzzed the top of his head all because she couldn't make an effort to make a 2 minute phone call like I was told was going to happen. I cannot believe I was charged $72 for a butchered hair cut! I'm still finding long hairs on him 3 days later and large areas I cannot fix with scissors. For that, I feel ripped off and I wasted my time waiting 3 weeks for an appointment to be a loyal customer. I feel disrespected that I showed up on time and brushed him and made sure he had no matting before his appointment and yet I wasn't met by his groomer or called to discuss what I wanted. You don't go get human haircuts without discussing what you'd like done. The hair stylist doesn't just assume you want the same cut as the past time. And come on, a 45lb puppy is considered Large? read more