Dissappointed, disgusted, furious are a few of the words I would use to describe how I feel about…read moreOlivia's Happy Tails. Khaleesi has been to the groomers since she was a puppy. In her 6 years of life, she's never had a bad experience. She's even gone to the groomers pregnant, couple days before giving birth, and had no issues. Since the Velvet Dog is closed, we were forced to go elsewhere. I warned the new groomers that Khaleesi doesn't enjoy the electric clippers. In fact she will try to get the clippers. Similar to how she attacks the vacuum when I pull it out. When I picked her up after work, the woman explained Khaleesi didn't handle being on the table well but they were able to get it done and keep her beard like I asked. Nothing more was said about her behavior or experience. Upon leaving, these pictures show how I found her eyes. Immediately I began calling the woman I just picked the dogs up from. When asked what happened she had no idea, she explained she didn't work today and she would have to call the girls who groomed her. Now obviously, I wasn't calm, collective, or patient with this woman at this point. I was already annoyed with their business before this happened because of their attitudes each time I had dealt with someone. I also felt that they hadn't let our dogs outside all day while I trusted them in their care, because when she brought them out to me they started peeing everywhere in the lobby. Van Gogh who is very particular where he poops and will take 15 minutes to pick the perfect grass, pooped on the side walk the second I opened the business door. One of the two girls who groomed Khaleesi called me. She took zero accountability and completely lacked any empathy. Both woman tried to blame Khaleesi's eyes being swollen and blood shot on her being stressed and not tolerating the table. They explained she barked all day. They essentially tried to twist it as if Khaleesi was uncooperative and aggressive, insinuating that she did this to herself. I brought Khali to the vet and the vet agrees with us that the excuses the groomers provided would not cause this. The only thing the vet believes that would cause this is if a leash was held too tightly for a long period of time, caused by strangulation. Luckily her retinas and corneas are not damaged and we have a scheduled vet appointment to check on any possible trachea damage.

I DO NOT RECOMMEND THIS GROOMER! When trying to make an appointment, left message but no call…read moreback. Called again a day later and made an appointment. On day of appointment, sidewalk in front of and to the side of the business had a lot of dog poop and garbage. Waiting room seemed clean and spacious. A young girl shampooed my pup, then put her in a kennel with a fan blowing on her. Hair was flying everywhere. My pup was barking nonstop and at first the owner said I could not go to her because of COVID. I asked for my dog because I was going to leave when she relented and said I could go back there. I was there for 2 1/2 hours! The cut my cocker spaniel got was choppy and uneven on her paws. Her ears were uneven. The hair on her legs was not touched. I could have done a better job. Would not recommend this business to anyone. Do not take your fur baby to Olivia!

We cannot be more pleased with the attentive service we received at Eagle Hill. Our little guy…read morespent the Easter holiday there and the staff were kind and understanding since it was the first time we used them to board our toy poodle. They made friends with Groot and he came back to us clean and happy. We will be using them again when we take our next trip.

They are a caring and clean facility my dogs always come back happy and taken care of.read more

The owner stopped responding to or returning my calls and emails. I am very disappointed having…read morewasted a month waiting for her to follow up. She was told I needed to start in March to see if my anxious dog could adjust by the end of April which is when my vacation payment was due. If she had changed her mind I asked her to let me know so I could find another kennel, and there was no reply. I am of the opinion that bad communication skills is not good for a business that takes care of pets who can't speak. ​I have decided to go elsewhere but want to let others know that they may want to really check this place out before they use it.

From the owner: Westmo Pooch Motel is a luxury dog boarding service located in Westmoreland, New York and serving…read morethe Mohawk Valley and beyond. At Westmo Pooch Motel, we pride ourselves on providing a luxurious and comfortable boarding experience for your furry family members while you're both away from home.

Igor is making my Murph so happy with all the attention, walks and kind words!!! Thank you all so…read moremuch!! Highly Recommend!