I was contacted by the GM of Doggett Freightliner regarding my experience in getting the PDM safety recall completed at their Oasis RV Shop. He apologized for our experience, and offered to send a mobile technician to our campground in Kerrville to perform the recall work at his expense. He also promised to personally ensure that this work was completed. The technician arrived this morning and the recall was completed in less than 30 minutes. I appreciate the follow-up from the GM at Doggett Freightliner and also appreciate the professionalism in handling my concerns. read more

1.8 that's pretty low but still kind of high ... they come at you with a 25000 estimate and then treat you like crap seems like a good business model read more

DO NOT... work for this company. One of the managers is a liar and a fraud. They don't care about their employees, they make promises they don't keep, and they are sneaky little pigs. My husband was promised a certain position at this company , instead they dragged him around the whole place, position to position and each had different pay . It went up it went down! It is not fair to him!!! And now he's depressed. Do not come work for this company! It hasn't just happened with him either , they have messed with other people as well. All the managers and bosses are frauds and won't pay you what you're owed. As a matter of fact nobody should ever bring their trucks here! This company is horrible and you should take your business elsewhere! read more

This is by far the worst experience we have had with a Freightliner dealership. Unit was dropped off on a Wednesday evening and we received an estimate the following day. The service department found some issues but couldn't find anything wrong with other complaints. We approved the repairs we wanted addressed. After days in the shop the service advisor sends a new estimate-they now found one of the issues we complained about. We declined repairs since our shop can take care of smaller maintenance issues. It is now Tuesday of the following week and nobody in the service department will give us any information on whether or not the approved repairs have been completed or when the unit will be completed. When you respond to their emails there is no follow up communication. We've been calling every day and each time there are no answers. The things they are supposed to be repairing are at most a 6 hr job. It has been 6 days. Every time we are told the unit should be ready by end of day and then you hear nothing from them until you call only to be put on hold to be told the same thing the next day. Do yourself a favor if you have units that need to be serviced in this area and avoid any Doggett dealership. Go across the street to Stewart and Stevenson where the customer service is good and repairs will be completed in a timely manner. Doggett has until tomorrow, at which point we will send someone to pick the unit up and take it to be repaired elsewhere. Units sitting unnecessarily costs us money. read more

Terrible customer service and communication from the service department. I was quoted two days for them to look at my truck to investigate a code and it took an additional three days for them to just look at the truck. Once the timing was delayed there was a complete lack of follow up/response from the service department. Then I was informed parts were on back order and there were no aftermarket parts available. I had to pay $700.00 to wait a week for them to tell me they had no options for repair and I had to wait an unknown amount of time until parts were available. I brought the truck to another shop and they had the parts sourced and ordered within a few hours. I would not recommend Doggett and will not use them moving forward. read more

I can not express enough for people to BEWARE OF USING THIS COMPANY!!! We were in the area in our motorhome when we had a check engine light come on. We brought our motorhome to this company & we're originally told there was a recall on the SCR catalyst but we were told they needed to check on it further. After keeping the motorhome for 2 full days we were told "your motorhome is not involved in the recall & we can't find anything wrong". After paying an $800+ bill for them to tell us nothing was wrong we left & continued our travels thinking the issue was resolved... We made it as far as Tupelo, MS & low & behold the check engine light came back on! We then took the motorhome to Tag Truck Center/Freightliner in Tupelo & we're told the SCR catalyst needs replacing & the bill would be 2000+ to do the job. After we convinced them that this should be under the recall they looked it up in their system & said no it has already been replaced as of October of 2023 by Doggett Freightliner in Texas... we of course told them no it was not done because they told us they couldn't find anything wrong! The technician then looked under the motorhome & determined the part had not recently been changed. He then contacted the appropriate department (recall department??) by phone & email & was then told that "we had a good case but further investigation was necessary to verify what had or had not been done & that would determine if they would re-open the claim" if the claim was not opened back up we would need to "take it up with Doggett of Buda SINCE THEY TURNED IN THE CLAIM & RECEIVED PAYMENT FOR DOING THE JOB UNDER THE RECALL" !!! We are currently waiting in the lounge of Tag Truck Center to determine IF WE CAN GET OUR MOTORHOME FIXED UNDER RECALL OR IF WE HAVE TO PAY OUT OF POCKET $2000+!! This is day 4 currently of waiting on a decision here at Tag Truck Center in Tupelo, MS. Hope to have an answer soon but once the case is reopened we were told they have to order the part & so we are stuck here until all this gets cleared up! All the while , while we are waiting here we had reservations to be somewhere else that were already paid for & we can not get our money back on that so we are out another $600 for that reservation because Doggett chose to file the recall with Cummins /got paid for the job they didn't do & WE ARE STUCK HERE TO DEAL WITH THE AFTERMATH!!!! AGAIN, I CAN'T STRESS ENOUGH HOW FRUSTRATING THIS IS & BEWARE!!! read more

I truly believe I was choosing the right shop to get my services done, unfortunately it was too late and they had already started on the work, I specifically told the service idiot I need an oil change and the ABS Z bracket needed to be replaced because it broke off and was causing the instrument cluster to light up with warning lights and an air dryer cartridge. Dropped my truck off on Monday morning at 7am, they didn't finish it until Friday afternoon... Service idiot tried to tell me the ABS bracket wasn't the reason the lights was going off but now that it's fixed not a flicker... but his computer is to the right as soon as you walk through the service door... just a horrible experience. read more

Was referred to Doggett as a service location that could work on my Spartan chassis's brakes. - reference from Spartan directly. I called and they said they only work on Freightliner chassis and turned me away. I called Spartan back to let them know and they said to call them back, they refer all the time to Doggett. Called back and firstly, the customer service at Doggett is very poor and people very rude. Secondly, they will only do oil changes on the spartan chassis. What a total joke. Although I did not do business with these people, I assuredly won't in the future. The representative on the phone hung up on me. Pitiful first impression. read more

cant believe there are not more negative reviews. I have not heard one good thing about this place. That aside i took my truck there and was let down. 3K later and still same problem, sure they said they don't know what to do but there the experts and blamed the repairs, or lack there on me. one day later same problem. don't use these people not customer friendly, and not once did the service writer contact me directly. read more

Took my truck to DOGGETT FREIGHTLINER to have the AC fixed, after $3500.00.The AC blows 62° going down the road I've talk to other dealerships and the Detroit Diesel shop and they said the air coming out the vents should be between 40° and 50° Robert Northcutt,the manager at Doggett Freightliner will not return my calls, the assistant manager Carlos says that the AC is working properly but it is not,you're sweating driving down the road because the AC is not properly blowing Cold air, it used to blow 50° air and then a/c broke so I took it to them, and they put new compressor and other new parts on, and it works worse than when it used to work , terrible service, terrible mechanics read more

Took our motorhome in for front wheel bearing service. I told the Service Writer and the Service Manager of a previous emergency road service which would necessitate the hub being pulled off with a large puller. The Tech did not even try a puller, went immediately to a torch, and not knowing what he was doing, destroyed a $700 hub. read more

Doggett Freightliner - Torched wheel hub. - Commercial Truck Repair Near Me - Converse, Texas

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I called to purchase some parts for my truck and was told there may be a longer then expected wait time. I thought that's fine, after waiting on hold for 30min a lady answers and asked if I was waiting for the parts department then retransferred me again. A male answered and asked me to call back later because the systems are down. Are you serious! Why not just tell me that from the beginning. Instead of waist if 30min of my time that I could have used searching elsewhere. Funny part is that while on hold they have a recording saying how they have the best costumer service. read more

Doggett Freightliner - Commercial Truck Repair Near Me - Converse, Texas

I came in with a Engine warning light problem on the 2019 Freightliner, they took it right in diagnosed a problem with the stater, replaced it, rechecked codes no other problems found. Was here for less than 2 hours. read more

No goooooood !!! Nooooo bueno I was on hold for 1hr then called to speak in Spanish and was worse wait time of 1+ hour they are a bad business they don't care for selling parts they sux !!!!!!!!! read more

Worst customer service in the parts department, it doesn't matter if you call to put an order in will call or if you go in person and order a part just be ready to spend at least 45 minutes. Employees don't care how many people is in line waiting they will work as slow as possible and make your experience miserable. read more

This is by far the worse freightliner dealer in the country. We were towed here due to the truck losing power and when we got there, the guy says they will take care of unhooking the trailer and will call us with an update when they look into our issue. We waited an entire day, at a hotel, until we called them for an update. They LIED and said the mechanic isn't in yet and will look at it when he does. That evening, we called our company's roadside assistance and they told us the freightliner dealer couldn't lower the dolly legs so they are not working on it. We were told by the dealer that the "sticker" on the trailer showed the wrong direction to crank the legs down. I'm not making this up!!! They were not smart enough to figure out how to lower the legs or even CALL us to come back to do it for them..... We wasted an entire day on their stupidity and incompetence. We arrived the next morning to see what was wrong with the trailer and low and behold....I cranked the legs down with no problem. Then they took ALL day to work on the bad sensor and when they were finally done, tell us we have to now wait til the guy that does the warranty work finishes that paperwork. This is around 3pm... we went back numerous times to check on this because the guy leaves at 6pm... By 5:30, after waiting 2 1/2 hours for absolutely NOTHING...they said we don't have to wait for the warranty paperwork after all. This has to be the worst run company I have ever experienced. They lied to us, they are rude and there isn't a competent one in the entire staff. One last note....their waiting room is a petry dish during covid...you would think they would have more room for the number of unhappy customers they have waiting for them to actually work. read more

Beware, I took my truck to Doggett due to these service engine light being on they emailed me a estimate of $3200.00 plus stating numerous sensors were bad, I approved the repairs. When I arrive to retrieve the truck the Mechanic stated it wasn't the sensors but the clamps were on backwards he never changed anything. They tried to charge me $2700 but after a conversation with the manager Trevor the bill dropped to $2200 for labor only. The light returned 100 miles down the road. I returned to Doggett. They charged me another $800.00 the light returned again 60 miles later. After 3K take responsibility. I called Daimler, they are no help. Dogget freightliner thinks they got away with my 3K but they are sadly mistaken, their price gouging has just got them a lawsuit coming their way shortly. Stay away from Doggett Freightliner unless you have money to throw away. They are irresponsible, and the management teams looks at you as if you owe them something. I'll see you in court. read more

No communication in this place. Had my tractor in the shop on Monday for a leak that another mechanic at petro told me this has to go back to the dealership to fix. Been in waiting in there lobby for 3 days when they finally got back to me that they couldn't find anything wrong. When I asked to speak to the mechanic they told me he be right with me and after 2 hour I had to ask to speak to the mechanic again. He left for the day and he didn't right anything up on the diagnostics. This is day 4 waiting in there lobby with no answers. Avoid this place. read more

Had my new Western Star 5700 truck in for warranty work as some of the work they should have done at the time before it was delivered. They had it from Monday to Friday and what did they do ? Not Much !! fixed the curtain rail in the cab that shouldn't have taken more than one hour and partially glued back the soundproofing that was on the under side of the hood. But they missed/forgot to replace the piece that fell off during drive time. And that's it for 5 days in the shop. I guess they couldn't fix the loose weather strip on the inside of the windshield, make sure the the 12V power socket in the sleeper worked again as it didn't before I took it in and still doesn't work. Then the tech lied when he said he had fixed it. Work still to be done is the factory installed decal that is peeling already after a few weeks. The factory installed wood drawers were put together poorly and will not operate like they should. Theres the old saying. Fool me once shame on you. Fool me twice shame on me. I shall do my best to take it to a dealer that really cares for their customers and are motivated to do a good job every time first time. Take it to Doggett? Nope, never and you should reconsider too. read more