My dog was in very bad shape had not been groomed for months, his nails were real bad too. She did…read morea wonderful job on him, did not make me feel bad for not having him groomed in so long and he looked wonderful. Very reasonable priced also. Will definitely be taking him back.

We have taken our dog here many times to have him groomed. Never any complaints.. always send your…read moredog home with a cute little bow

I have taken my dogs to Big Valley for over 17 years. I never had a problem before. However, they…read morehave a new doctor. After two days of tests performed on our 4 year old golden (during which time we were told the doctor had seen sicker dogs), we were sent home with seven medications and no real information. The vet talked to us over the phone, but did not meet us face to face when we picked up our dog. The vet tech he sent out to speak with us had spent no time with our dog and couldn't answer any questions. We were led to believe his condition was treatable. After two horrible days of forcing meds and watching my dog suffer, he passed away. We were given false hope and deprived of the chance to give our dog a proper goodbye. Since this, we have done some research, and our dog was never going to recover from his illness. If we knew this, why didn't this vet? We will never go back When the vet called for a follow up, after I told him our dog died, he repeated that our dog hadn't been that sick. When is a dog very sick if not two days before he passes away? Unbelievable.

I love this place so much!…read more I have never been to a vet that had such sweet staff members. They really care about you and your pet. They have taken great care of our dog. If I could recommend them to everyone, I would. They are always putting the animal first. They explain everything to you, so you know exactly why they are ordering certain tests for your pet. I love it there.

Strongly recommend this service to care for your pet(s) while you're away! Marie's rates are quite…read morereasonable and she really does love the animal(s) she is caring for!

I have had several experiences with this animal hospital and I have nothing but positive things to…read moresay. I moved into the area last year and unfortunately soon after settling in my dog tore his ACL and needed a TPLO surgery. This was his second TPLO surgery in 7 months, so I was extremely upset (as its a costly surgery and the recovery time is a long 6 months) and I was fairly savvy about the process by this point. I do have to say that the surgery price was higher ($4,000) than what I paid for his first TPLO surgery in Florida ($2,800). I do understand that costs vary by market, hospital, and situation. As they are the only vet within 200 miles that does this surgery, I am going to pay more for the specialty. I have worked in rescue for years so I have a fairly good idea of what to expect when it comes to medical procedures and price. Metzger's was very sympathetic to the fact that I had just paid thousands of dollars on a TPLO surgery 7 months prior and that I had just finished up a costly move. They worked with me on the price and got it down to what I felt was a more than fair price. They also treated my dog wonderfully and everyone I encountered was extremely professional and caring. Their facility is clean, state of the art, and their staff is knowledgable. It is a bit more expensive than your standard vet, but the peace of mind knowing my pets are in good hands is worth the few dollars more.

My 17 year old cat was severely constipated. Other than that issues, he was mobile, could climb…read moreonto chairs, navigate stairs, eat his meals. All of that was taken away after he was treated for the constipation. It is obvious that whomever handled him was overly rough. He could not walk, was in severe pain in his hind legs and hip joints. Would.not eat or drink...I hand fed for 2 weeks. He is finally eating a little.on his own, walks to his shallow litter box. Aside from.that, he is still in pain. I do not know who handled him, I did call to let the admin know about his condition. No further communication from.them has been received. I guess they really do not care. They got their $900. I will never recommend them, this place needs more oversight.

I have been taking my dogs to AMH for over 20 years now and you will never find a more dedicated,…read morecaring, compassionate staff. Dr. Mason and his long-term vet techs Crystal, Cindy, and Trish are amazing! They are willing to work long hours if necessary to provide excellent care to their client's pets. Right now we are dealing with a complex issue with my dog and they have been right there working through it with me. I can't thank them enough. Recently I found out that Dr. Mason is no longer the managing veterinarian and I was shocked! I'm not sure why this decision was made but Corporate really blew it this time! He is the reason this office made it through Covid and is still in business. For months he was the only veterinarian there. He deserves to be treated in a manner that shows how much he is appreciated and valued not given a slap in the face. I hope they realize their mistake and reward him appropriately. Bottom line as long as this staff is here you won't go wrong bringing your precious pets to this practice.

Very upset. I HAD been a customer for over 25 years. Due to covid lockdown and illness I was unable…read moreto bring my cats for multiple years. Luckily they were healthy. I called recently to make an appointment and was told that since I hadn't been there for a while that I would have to pay a 75 dollar new client fee. This news was delivered very rudely. I pet sit and have sent all of my clients to this vet because of the care and good service. Perhaps an email to alert people of this policy ? Very sad to look for a new vet and the lack of compassion from their front desk staff. Especially at a time when my cat is now ill and in distress.

Colleen really loves dogs and has an outdoor pen for exercise. She also lives on the premises…read more Our dog is always happy when she stays there, and the kennel is clean as a whistle.

I know this is a good business because my dog licked the owner's face goodbye! The dogs have 24…read morehour access to an outdoor run. It looks very clean. The owner's dog is off leash as he follows commands in German!

Took our dog there and after paying $15/day to kennel, ended up paying a $317 vet bill for mites…read moreand severe skin infection. Our dog was MISERABLE when we picked her up. They "bathed" her I think to try to get rid of her red inflamed skin. We should of just canceled our trip when we dropped her off and all we saw dog feces EVERYWHERE. Office smelled like "piss". i understand the whole rescue aspect of their so called business BUT, when your animal comes back sick and miser in an unkempt establishment, STAY CLEAR AWAY.

Just had my German Shepard and my black lab I. For the first time today excellent service and quick…read moreturnaround and grooming my dogs definitely recommend them . I will be taking my dogs back there from now on