It's been more than a year now since we've been coming to Happy Hounds, and my original review…read morestill stands. We love it here! They are so good to us here, it feels like we are visiting family. The staff here is absolutely incredible. The people who worked here a year ago are still here, and they're the same passionate, caring people we met on day one. My dog loves coming here, and he has become so much more social with other dogs. It's great to see him play and have so much fun. I can't wait to see all the big things they have planned for 2018.

I use to think this place was great but imo it has lost some good employees and has gone down hill…read morefast. I use to be a great customer and still don't understand it...but was treated rudely by management one day based on one of the very younger employees comments. My dog use to get her haircut and bath up there but price has doubled since January 2024. My dog use to enjoy the day care and we used it frequently, but now they have some wilder dogs going who bite , ride, ect my dog. I notice on camera that she is usually staying alone , but when she comes home she actually needs a bath from being up there. It is not the place imo it use to be. Maybe having trouble keeping quality employees. I have noticed a pretty large turnover , but I'm now completely done, with boarding, day care, and grooming services.

Without question the thing I'm going to miss the most in Erie. Peninsula Pups has been a life…read morechanger. The dog exhausts itself with other animals under the supervision of a great staff. Best of all, it's prices are very reasonable when compared with other pet sitting alternatives. Top notch!

Knowledgeable, caring staff, and a wonderful place for your dogs to socialize and train. My shy dog…read morehas come out of his shell, and my hyper dog gets to burn off his excess energy. Amazingly, the cost of full day at daycare is comparable to a one hour pet sitter visit, but the benefits are so much greater.

We are very happy with the grooming Paws 'n Claws provides for our reactive, 75lb. dog. Our dog…read moreisn't great with other dogs (loves people, though) and everyone at Paws 'n Claws takes great and thoughtful care with her.

PLEASEEE READ LOWEST REVIEWS FIRST! Save your fur baby and yourself the pain AND DO NOT GO HERE if…read moreyou care about your pet! If I could give NEGATIVE stars I would! This place is worse than bad from the pet service to the customer service! My heart is literally broken that I didn't read the reviews because the SAME GROOMER who messed all these dogs up in these reviews and went against the owner's wishes, did the same to mine as well. I have been in tears since I left Paws & Claws on Wednesday. I have a GIRL shih tzu that I was VERY, VERY SPECIFIC when I went in to NOT CUT HER HAIR. I even asked the front desk man to get the groomer so I could explain to her personally, and pointed out to both of them that she has black tips that if they're cut will never grow back because the roots are tan.) I explained specifically to the groomer DO NOT TOUCH A STRAND of her hair with a tan root, and that I just wanted her hair TIED* BACK* WITH A BOW, NOOOO CUTTING. When I came to get my dog, no bow, and HER WHOLE FACE AND HEAD IS CUT!!! She looks like a boy. Her forehead had beautiful long hair with black tips- GONE FOREVER, against everything I said. The name of the groomer who ruined my dog is Korrine but spelled differently like Carryn or something. KEEP YOUR DOG FAR FROM HER! She literally looked me in my eyes, nodded her head, and agreed the whole time I was talking and explaining to NOT CUT MY PUPPY'S HAIR to then take my Princess back and VIOLATE HER AND I !!!! FOREVER! My dogs black tips are gone forever, and I pretty much paid $100 to cry myself to sleep. When I called the manager in tears, and explained that if someone came up behind me and cut my hair with some scissors they'd be in JAIL, the manager actually said "well you'd be in jail too, because you'd probably fruitpunch on them." GLAD you comprehend! So, if someone were come in and fruitpunch on Corryn or cut her hair against her will like she did my dog, there's some understanding there. My heart is literally broken, and it can NEVER be undone. It can't be fixed. They just took my money for the worst day of my dogs life, affecting her forever, because they genuinely do NOT CARE what the OWNER wants. They wouldn't even have the girl APOLOGIZE. They just do whatever they feel like doing with no remorse for anything your poor pup endures.. She had ONE instruction. Just one. And it wasn't followed. My poor Remi I'm still crying. I paid a lot of money for my dog and they ruined her beautiful coat I paid so much money for. If you google "shih tzu" and see the picture that comes up, the dogs head isn't all shaved, it's beautifully pulled back LIKE I SPECIFIEDDD AND PAIDDDDD FOR, I don't even know what would make her deliberately go against my orders and cut my dogs hair ! I'm baffled. This is like taking your daughter who is a hair model to a high rated salon to get her hair washed, explaining how much you treasure her long beautiful hair..then they cut it off and shave her eyebrows. I'm livid. A civil suit is being filed this morning. I've contacted them twice since, and not even an apology. No sympathy. No compassion. understanding. Very harsh, sick minded environment to think this is ok. :(

When we arrived, which was later than expected because we were from out of town, wanted to try a…read morecloser boarding facility to where we were traveling, and my work didn't allow me to drive up early enough the night before to make the required drop off time - which is not flexible even though they have 24 hour staff, so I was charged $135 for a night my dog didn't stay - my dogs room reeked of pee and was filthy. We had a trip planned so we had no option but to leave our dog there and hope they would clean the room for him. I felt awful and unsettled as we left. While on our trip, we had a family emergency that required us to cancel a night early and head back to where we live. I expressed this to the front desk, who said because I couldn't get my dog by 4:00 PM (or 4:30 PM - something insanely early) I would be charged a $125 fee for picking up "after hours" - this was not communicated to me previously, and I was told by multiple staff pick up by 6:45 would be fine to not incur a fee. Keep in mind - they have 24 hour staff - so I don't know why I would even need to be charged a fee for getting my dog early when there is staff there that can check us out. I was also charged another $135 for the night my dog did not stay. We had no options, so for 3 days and 3 nights, I paid over $1,000 for my dog's stay. Our dog was also supposed to be groomed on his last day, but was groomed a day early. We gave very specific instructions that he needed prescription shampoo used - which we provided - and they ignored that completely which led to my dog now having hotspots we have had to deal with since returning home (and dealing with our family emergency). The front desk staff was so sweet, and lamented and agreed with my outrageous bill, and stated that "they even charge me to board my dog here and I work here." Yikes. After communicating my disappointment with all that had transpired, I got a $30 credit to my bill for the dirty and pee-filled room, and a $110 refund for messing up the shampoo. That is it. $140 back on an over $1,000 bill. Yes -- many of these issues were in the fine print of the agreements you sign to board your dog - so there is little I can do about it, but I feel it is important others know about these fees and charges. I board my dog at very reputable pet resorts where we live (Pittsburgh, PA) and nothing has ever been this expensive, nor have the staff ever been this difficult or not accommodating. We will not be back.

Please do not board your Pets here!!! was routinely using their services because my dog seemed…read moreexcited to go back and seemed happy when we picked him up but we've had some sort of issue every time. Most recently we were texted photos of our dog bleeding and told to pick him up and take him to the vet, they said they didn't know what happened or when, but they noticed "a little bit of blood". I got there about an hour later (the fastest I could get there) and they did nothing to stop the bleeding, they moved him to a different enclosure and I could see that both enclosures were covered in bloody paw prints. They said they assumed he cut his paw on the chain link fence, and said that if we want to prevent him from getting cut in the future we could "upgrade" him to a smaller room with a glass door. A total extortion, your dog is at risk here of intentional neglect so they can up charge you to the next room. We took our dog to the vet to get his paws fixed and they found out he was bleeding from 5 different cuts on his front paws!!! Not just a one time cut, multiple, deep cuts in different directions. I called to tell creature comforts this the next morning and ask they check the enclosure my dog was in for anything sharp before allowing another dog in there, because obviously all of these cuts didn't come from a standard gate. I was not asking for anything from them, just trying to protect another dog from needing stitches and sedation. And I was met with the most hostile employee "Dave". What a horrendous person, no compassion, told me it was my fault it happened and that I should have upgraded my dog (who had been in this same enclosure without needing stitches 6 times before) to a nicer room, and that this was a standard issue for dogs to intentionally hurt themselves. So unless you want to pick up your dog bleeding and be told it's your fault, don't board your dog here. Truly terrible response to this situation. Predatory practices, and that they let my baby bleed for an hour without trying to staunch the blood is crazy. I plan on reporting them for animal neglect.

I was there in January. It was freezing. I am reading other reviews and they are talking about…read morefood. All they had when I was there was pizza and pretzel. Did they change it? Also the big dogs were in with small dogs. They pretty much took over. My friend brought her small dog. Unless there has been a change we would never go there again.

Went here on a whim during the winter weather was a struggle for the dogs. They require lots of…read morevaccinations. It was extremely clean with ample facilities indoor and outdoor for the dogs. They also offer pet boarding for the day which is very reasonable. They have a menu with alcohol soda, pizza, sandwiches and salads. ​​​many people grab a glass and watch their dogs run around in the indoor fenced area. Seems like a wonderful place.

My dog loves it here. SHE cannot wait to get in this place now to play. She is 8.5 months. She goes…read more1x a week usually and has been for 2 plus months. I get day training g and she is learning too. She gets her nails cut too. I highly recommend and prices are VG

I have fostered over 30+ dogs for rescue. I always recommend to my fosters Ruff Relations for…read moredaycare and training. I have brought both of my pups to the group training class. This class has been invaluable to our family . The instructor is so positive , knowledgeable and helpful. She takes the time to thoroughly answer any and all questions . there's never a moment where you feel bad , or you're doing something wrong . Rather supported in a positive manner . Even if you've owned dogs before, the skills you learn in this class is invaluable. It helps you become a better owner, and in turn helps your dog become well trained and cared for . The group rates are also among the most reasonably priced in the area. thank you to the team for all of the help, patience and understanding ! and making training fun and accessible to all

Rebecca is awesome. Dropped my dog off for the first time. Check in was easy and we were all set…read more As I left I heard her outback with the dogs. She was actually playing with them. She told the dogs how pretty they were. Today our dog ran to the door and pointed out the leash. She couldn't wait to go back, and we couldn't wait to go ski. This area has needed a dog daycare. I'm so glad that they got such a good one.

From the owner: Doggie Daycare, Luxury Grooming and Certified Behavioral Dog Training facility located 10 minutes…read morefrom the village of Ellicottville, NY. Our chic facility features radiant floor heat and over 2500sqft of indoor and outdoor play space. Lobby includes top tier pet supplies. Group training classes regularly held. Private training available by the hour. Luxury grooming available on weekends. Owned and operated by a veterinary technician.

Hurt my dog. Has a new personality after being "groomed" My dog looks HORRIBLE, he ripped out the…read moredewclaws on front paws and left every piece of hair a different length. My dog is traumatized and I'm not sure why. Please stay FAR away from this "guy". He will leave your pet hurt and in need of a trained professional. I hoped for a better experience. But 40 bucks gone... Don't care about the money lost just care that my dog is a changed dog since this "guy" touched him. If only dogs could talk!..

This place was close by and I definitely needed my little pup groomed. Told them to cut it short,…read moretrim the face and leave the tail. When I picked her up, her face was shaved down completely, her whole body was shaved uneven. My dog looks horrible. Now I have to put a stupid sweater on her to cover the bad grooming job.

My daughter lives in Buffalo and takes her dog there. I have been there a few times to take her…read moredog or pick him up! The people are always pleasant and friendly. Definitely recommend!

Great doggie day care, all the employees are fantastic, our dogs love going! They have grooming…read moreand training classes also.

I worked here for barely 2 weeks and had to leave immediately…read more.. They really try to care for the dogs here and are truly gentle. However, there's constant screaming at the dogs at the simplest bark or slightly rough play style. I had a dog literally pee all over herself because she was scarred to move from the corner (sweetest girl). I told my supervisor and the poor girl was just dragged out of the room, put into a kennel with her own urine still covering her legs and tail... Not even a wipe down- They clean the rooms with a hose yet none of the outlets are covered and the small dogs are exposed to peeling, wet, and splintering wood. We're told not to spray the outlets, which is a no brainer. They're organized and I can tell they try. However, I have seen several safety and hygiene concerns.. The outsides were covered in old poop stuck in the snow with dogs that eat and roll in poop.. Or happen to simply fall in it. I run my own pet-sitting and things about this place just really disturbed me.. Constant communication between staff is rare. They are good people but the place needs plenty more effort put in in regards to properly caring for these dogs....

Our pup just got back from an 8 day stay at resorts. We booked him the king suite and it was so…read moreworth it! Our dog has seizures and is on medication daily. He's pretty high maintenance but staff was really receptive all the info we shared at drop off regarding his needs. Staff were amazing, and communicated very well. The manager/assistant were so sweet and reached out to us when he unfortunately had a seizure and followed up again to assure us that he was back to himself. He really enjoyed his walks through the village and staff was great about sending pictures. Pickup and drop off was smooth. We will definitely be boarding with Resorts and Play again in the future!