PLEASE READ. SCAMMERS: DO NOT TRUST.
My cat went missing on June 24, 2024 and I got in contact with someone named Kat to come out on June 26, so only two days after my cat went missing. I live in Houston, 3.5 hrs away from the DFW area and they are charging me $1400 saying it's to cover travel costs. $700 deposit, $700 upon arrival. Mind you, I will do anything for my pet and after seeing the good reviews on their personal website, I really thought they were legit. (honestly should've trusted the yelp reviews bc I'm pretty sure the good ones must be paid by them)
In the time of scheduling with Kat, I am promised a minimum of 3hrs of search time and that we will search my street and a 3 house search radius. Courtney and her dog Blizzard come out around 7am but we don't really start the search until 7:20/7:30. In this time, Courtney says she has to get Blizzard ready but what really happened in that time is Blizzard takes a dump in my yard, Courtney doesn't pick it up before she leaves and it takes almost 30 minutes to put a harness on the dog. I give Blizzard my cat's scent and we finally start the search, we searched the backyard I saw my cat go into but this was only after leading them in that direction. I wanted to search the street behind me, but Blizzard and Courtney would not walk the corner with me, with Courtney's reasoning being that the scent trail didn't go that way. Which it probably didn't, since we as people and dog cannot jump the fences like a cat can. I try to explain this to her and instead we get into MY CAR to for me to drive us to the next street over. We get to it and she doesn't even let us walk up and down the street fully, Blizzard got excited over some random cat that isn't my cat. When I brought this up to Courtney over the phone afterward, she said it was because she changed the command from "find scent" to "find kitty". I did not just pay you $1400 to find A kitty, I can do that myself, I am paying you to find MY cat.
Courtney was saying she had another job to get to across Houston and left by 8am. Barely an hour's worth of work for $1400. If my payment covers travel cost, I assume you've travelled to Houston FOR ME. If you've traveled here for two clients then you should charge us the same service fee + adjusted travel costs. I've done the DFW-HTX drive multiple times. There is no way it would cost this much for gas and lodging.
I gave it the benefit of the doubt before trying to get in contact with them and thoroughly search the areas Courtney suggested my cat was in. I'm talking tearing apart and rebuilding a neighbors deck, and going into abandoned houses. After searching for a week I send Kat a text saying I was disappointed with the service for all the reasons stated above, then Courtney calls me directly. I ask for a refund for at least $700 because like I said, they were barely with me for an hour and it was a lot of money. Courtney tells me Kat handles the money and she doesn't really have a say in that, so I ask to speak to Kat only to be told that "Kat doesn't like talking on the phone."
Excuse me? You're a business owner bold enough to charge people over a thousand dollars for your services, you can be bold enough to get on the phone too and make sure your clientele is happy.
Courtney and I call back and forth a few times and we finally settle on giving me a refund of $700 as long as I don't leave a bad review.
This was July 1st.
It is August 1st today and I still have not received a refund and my cat still isn't home.
So my cat search is still ongoing, my neighbors have been more helpful than this scam of a company is, and I'm out $1400.
I tried calling their numbers recently but it went straight to voicemail so I'm pretty sure they blocked me.
TLDR; Charged $1400 for an hour, didn't find my cat, promised me half a refund, month later still no refund and still no cat.
PLEASE BE WARY. THEY ARE PREYING ON PEOPLE EXPERIENCING PET LOSS. read more