I would not give any stars at all, but 1 star is as low as it can go. We will not be returning due to rude billing staff, who seems to act like they do not have time to answer questions about what you owe. We received our services at the Madison Street location but received the bill from the Wilma Rudolph location which is where we called.
My toddler fell jumped off the couch and hurt her arm, and being concerned parents we took her to DoctorsCare. There was no one else in the office at all, so we were seen pretty quickly, however we found out we had a surprise lapse in medical coverage when we checked in. We paid a "deposit" of $105 (which was really a fee to see the doctor), we were fine with this charge. Our daughter had x-rays taken which cost $100, and we paid that when we left. The doctor informed us she had "nursemaid's elbow" which is not serious, but when a tendon pops out of place. She showed us how to roll it back into place if it happens again. The doctor & nurses we dealt with were AWESOME, however the office staff is clueless and rude. There is a breakdown in communication somewhere!
When we were checking out there was a charge on our daughter's chart that the receptionist didn't understand (since all the doctor did was hold our daughter's elbow and pop it into place), so she just charged us for the x-rays. She told us the woman who does the billing was on vacation and we might receive a bill later. Well we get a bill for $180 stating we owe $105 for the doctor fee, $100 for the x-ray, and stating we paid only $25. When my husband called the woman (on speakerphone) in billing (did not say her name) said that we did indeed owe that money and it was a remainder of the cost to twist my daughter's arm in place, however that procedure was not listed on our bill.
We understand that medical costs are expensive, and we would have understood if the full bill was itemized. Obviously anyone would be confused if they got a bill for the services they actually paid for, stating they only paid $25. My husband was respectful on the phone and the woman had a serious attitude, saying "well sir I am just going to send you a fully itemized bill, is there anything else I can help you with?" When he was just asking for clarification on the amount owed. Essentially we owe $180 for the doctor to twist my daughter's arm, so instead of helping us work through our confusion the woman just HUNG UP the phone. We called back to speak to a manager and were just placed on hold and forgotten about for 20 minutes, before getting disconnected. We are HAPPY to pay what we actually owe, but prefer all our questions being respectfully answered and being worked with. My husband truly was not rude as he works in customer service, he was not yelling or cursing, and the woman simply acted as though she did not have time for us. We will NEVER return and we will tell everyone about our AWFUL experience. read more
