Beautiful new facility with helpful employees. I would like to compliment Chris K. who works in…read more"small engine repairs". For the past years I have taken my neighbor and my Toro in for a winter tune up. Chris called the other day after evaluating one of the Toro's and said that one of the machines oil and filter are extremely clean and really no need to change them out--- just sharpen the blade. I was impressed that he was very truthful and could not justify charging me for a complete winterization because it was not necessary. That kind of integrity speaks volumes about Chris and the staff at Burke's. It is also the reason why I have purchased many Echo products and recently a Toro walk behind lawnmower from Burke's Lawn & Garden store. Highly recommend you consider Burke's when looking for outdoor power equiptment. Joe Cunius

I needed parts for an old Toro snowblower, I stopped to see if they had the parts, unfortunately my…read more20 plus Toro is not making parts anymore, however the young man at the parts desk was very helpful and gave a list of the parts numbers I needed so I was able to search online to find them. He went above and beyond for me.

I could not get my echo weed wacker started, they emptied tank and put fresh fuel in, told me not…read moreto use cheap brand in can that I bought, no charge, and now after using fuel they sold me it works Great

I spent over $4,000 on a brand-new zero-turn mower from TERPSTRA'S. Two months later, the clutch…read morecompletely failed. I dropped the mower off for warranty service and also requested an oil change and blade sharpening. Nearly three weeks passed with absolutely no communication from the service department. No phone call, no update, no explanation. I had to call them to find out what was wrong with my own mower. When I finally spoke with Ron, the service manager, he was short, dismissive, and unwilling to answer my questions about why a major component would fail after only two months or whether I had any options for an exchange or refund. Then my husband called, and suddenly the mower was ready for pickup. The oil change and blade sharpening I requested were never done. The manager offered excuses instead of accountability, including telling me weekends "don't count" as part of the nearly three weeks they had my mower. I bought a brand-new mower because I have a large property and needed reliable equipment. Instead, I got a major mechanical failure after two months, weeks without my mower during peak mowing season, poor communication, and dismissive customer service. Spending over $4,000 apparently does not guarantee reliable equipment or basic customer service at TERPSTRA'S. I will take my business elsewhere and would not recommend their sales or service department.

Fast and efficient service. Got our snowblower up and running the next day. Service call was very…read morereasonable.

I called Amps & Volts Electric to help me with some electrical deficiencies prior to closing on my…read morehome. Chris was extremely prompt, knowledgeable, & friendly. I will only use this electrical company. It's the best in NWI. I am willing to be challenged to a foot race for best in NWI.

I dont get how they get 3 stars.We had them out for a exhaust fan install and were quoted over a…read morethousand , got it done for 200 and we still paid their fixed service call. For some reason we called again to have an additional line ran to a covered porch (one of our family members did not get a sour taste from the first experience) and they wanted to upgrade our service box. They do deserve a high ratind in overpricing and addindg on unneeded work.

Extremely Knowledgeable and courteous!! I definitely recommend this company for ANY service that…read morethey offered. I called Dave and was able to get him out to give me an estimate only an hour after I called. he was extremely polite and respectful, all around nice guys at this company. he gave me a quote and was at my house the next morning to work. they did an outstanding job, did exactly what I wanted done, they also did a great job cleaning up after they finished. Honest, hard working, God fearing gentlemen, makes you feel good about spending your money with these type of people. I definitely recommend this company if you need, snow removal or any tree service. 5 starts, 2 thumbs up, perfect 10 rating!!

I would give them 10 stars if I could. Fast, courteous and professional. He definitely gives a damn…read moreabout his work. Call them and you won't be sorry?

i did not need their services but they were able to direct me in right direction and very polite…read moreand professional.

Had Austgen install my backup camera and fix another issue. They were very accommodating as we were…read moreon a trip and the work was done as promised.

we have called them twice to hook up a generator. they won't even call back. Can't imagine why…read moreduring business hours that they can't return a phone call. they did take care of us and I would recommend them

I needed installation of 220 volt service for a new electric range. Red Tail was perfect for the…read morejob. They came out for an estimate and explained exactly what needed to be done and how they would do it. The price was fair and they provided the service the same day. After the service was installed, they verified everything electronically to make sure all was up and running. It was! Before they even started, I explained that safety was my biggest concern about electricity. Their explanation and verification was very reassuring. Also, they made sure that I could call them with any other questions I might have. I like that Red Tail has an amazing and informative website. Even more, I like that this company is individually owned not just a satellite of some big impersonal entity. You could tell the difference with the cordial, conscientious and professional service provided by Caius and Bryan. I will refer them to my family and friends. I plan to use them for any servicing of my Generac generator as well. And I will call upon them for any future electrician services.

These two guys are top notch! We happened upon them while shopping for electrical supplies at Home…read moreDepot. By the ongoing conversation between me and my husband, after the power outage and restoration took out our emergency generator and several speciality light switches, one of the gentlemen suggested we might be in need of an electrician. I thought he was a Home Depot employee but it turns out he was an electrician apprentice owner working with a licensed, bonded, and insured electrician owner. They came to our home the following day, assessed the damage, gave us an estimate for repairs (the actual bill was, in fact, less than the estimate) and returned in 2 days to fix the problem. They arrived when scheduled, did a good job, and cleaned up the work area when done. Highly recommend Red Tail Trades!