Our toilet was leaking and other plumbers were not going to arrive fast enough. The refined crew…read moresent out someone right away and we were very happy with their extremely high level of customer service. I was so happy with their turnaround and could not recommend them more highly!

$1280 to change a faucet…read more On Thursday I found mold under my kitchen sink. I recaulked, tore out the moldy areas, and bought a new faucet just to be safe. My wife and I both work and are busy with 2 kids under 4, so even doing this much on my own was a bit stressful and our sink is in high-demand. However, I've changed faucets before, and I knew I could do it myself. Then I learned that the water shutoff was broken. At this point, I decided to call a professional. I called a few highly rated plumbers in my area and got quotes. The competition quoted $220-450. The Refined Plumber would not give a quote or even a ballpark estimate in advance, but I assumed it would be in the same range. Even if it was 10-15% higher, no big deal. The refined plumber was the only one available to come 8-12 am the following morning. Great. I went to sleep happy that my sink would be fixed in a few hours and a few hundred dollars. My in-laws rearranged their mornings to help out with childcare when the plumber arrived. What follows are criticisms I never would have written if (a) the price was in the realm of the others, (b) there had been better management of my price expectations and communication about they the team was capable of completing, or (c) the team had actually delivered an exceptional "refined" experience. I want to be clear that the young men who visited my house had the standard professionalism you'd expect from certified plumbers. It is the price and perhaps company strategy that compels me to dissuade others from making the same mistake I did. I wish Yanky and Nate the best. It's not their fault the company uses the pricing strategies they use. Had the price been in line with the product, I'd give 4-5 stars. Between 8-12 I politely declined service for the competition as they followed up on my inquiries. I knew that help was on the way. My mistake. Yanky and Nate arrived at 1 PM for our 8-12 window. Apparently there was a plumbing emergency. No big deal. Not convenient for my family and in-laws who arranged their day to be available in the morning, but I get it. After quickly assessing the problem, Yanky spent a while telling me about the various packages and memberships available. A salesperson or a plumber? We already know what needs to be fixed. Then the bombshell: $1280 to change a faucet AND they can't change the water shut off valve. This was the whole reason I called a plumber. I told the receptionist when I ordered their service. How can this cost 3-5X what the competition quoted!? Yanky assured me that nobody else offers the quality that he can offer. He also said the water valve issue maybe I could do myself. Now I am in an awkward position. Do I send them away and coordinate time off work and babysitting another day? Do I tell my in-laws sorry they cancelled their plans to help out with the kids today? I decided to go for it. At least they will do a professional job and their online reviews were good. Maybe they really are worth $1280? I just need an operational, watertight kitchen sink, and it would be great if it was done before the next round of toddler feeding. "We will be gone within an hour," said Yanky. Of the 3 hours they were here, far too much time was spent explaining various packages, memberships, and referral programs. Perhaps if they didn't waste this time, they could stay on time for their appointments. Again, I want to emphasize that very little of my disappointment is actually Yanky or Nate's fault. In a company like this they do not choose the price and they surely are told to present things a certain way. However, due to the outrageous price I feel compelled to disavow them of the illusion that this I some kind of superior or luxury product. I'd recommend Yanky wear eye protection and a respiratory mask when he is working near mold, especially in front of Nate who is only two weeks into his apprenticeship, but if Yanky wants mold in his eyes and face that's up to him.

Doug and sons installed a water system in my house.. Very…read moreknowledgable and friendly. Doug and Sons stand behind there products and there quality work..Dougs after service is top notch..i couldnt be happier ...Doug does not nickle and dime his customers Doug and Sons are fair and honest ..100%

Whereas the response time to my request was very good, and the friendliness and work quality was…read moregood, communication was lacking. I was charged $395 for a replacement shower valve. The same Moen valve was less than $175 anywhere else online or in hardware stores. I was told that what I received was a higher quality than available elsewhere. Further checking with Moen told me that they only made one quality level. I requested more info from Doug Clark but was told that I was being a nuisance and that if I registered for the warranty with Moen, then Doug Clark Plumbing would not be responsible for any more support. Needless to say, I am not happy with their response. I should have requested a quote beforehand. I strongly advise anyone dealing with Doug Clark Plumbing to do so.

Delroy of Dayton Plumbing came to install a new hot water shut-off valve and a backsplash in the…read morebathroom and fix my kitchen faucet. He did a great job and the price was very reasonable. I would definitely recommend them to do the job.

They certainly live up to there name. Fast service, reasonable rates and very clean. .....5 stars…read morefor sure. I will recommend Quick Response to all my clients. F.Perri. Project Manager

We had a leaking sink drain and needed it fixed in a hurry. I called Bob and he was there within a…read morefew hours. Price seemed fair and work appears to be high quality. Very polite and professional.

Great customer service. Family run business. My father was coming here back in the day and now I go…read morethere for my plumbing needs. Thank you Maia Plumbing!

The man working was helpful, informative, and easy to deal with…read more I came in with my bathroom faucet, yes, the whole thing. I had a leak on one side and wasn't sure if I needed to replace the whole thing or not. I was given a tiny spring and a mini washer with an explanation of what to do. I asked if he could do it for me and the woman immediately said "No!". She then spoke Portuguese right in front of me saying something that obviously she didn't want me to understand. Wow. I can't believe the woman working here had such poor customer service skills! I would've paid if they asked me. I would've told everyone to go here for plumbing needs. I would've written a 5 star review instead of this 3 star review. It basically averages out the 1 I give to her, and the 5 I give to him. I honestly don't even know what else to say.