1. Docteur Silencieux

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Laval, QC

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Docteur Silencieux

3.0 (2 reviews)
Closed • Closed

Services - Docteur Silencieux

Auto transmission repair

Transmission leak inspection

Smog check

Docteur Silencieux Photos

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Mazda de Laval - Façade de la nouvelle concession

Mazda de Laval

(16 reviews)

Laval

I purchased a brand-new 2025 Mazda 3 on April 23rd. I have been a loyal, long-standing client of…read moreMazda since 2009, but my experience with Mazda de Laval has left me completely disappointed, frustrated, and deeply dissatisfied. Shortly after taking possession, I discovered a pre-existing factory paint defect and early corrosion at the right taillight seam. Recent photographs confirm the corrosion is active and progressing, with visible paint lifting and subsurface oxidation spreading along the seam. This is a clear factory adhesion failure, not wear-and-tear, and it should have been caught during Mazda de Laval's Pre-Delivery Inspection (PDI). No customer spending their hard-earned money expects a brand-new car to be delivered with a pre-existing defect missed by the dealership's own inspection. We sent clear photographic proof to the team, but Mazda de Laval has completely ignored our communications. This absolute lack of basic after-sales service and care is stunning. As a client of 17 years, I am utterly shocked; being ignored after discovering a factory defect has entirely shaken my confidence, and my trust in both the Mazda brand and this dealership is practically zero. Under the Quebec Consumer Protection Act (CPA), a brand-new vehicle must be fit for normal use (Sections 37, 38), free of hidden defects where production flaws are legally presumed to predate delivery (Section 53), and match its exact description and representation (Sections 40, 219, 228). Delivering a new car with active seam corrosion directly violates these statutory requirements, constituting a clear breach of acceptable quality and a hidden defect that compromises long-term durability. I expect an immediate response from senior management with a written commitment and a clear timeline for a proper, permanent warranty repair. If the dealership continues to ignore this pre-delivery defect, I will escalate this matter to Mazda Canada and pursue all legal remedies available under the Consumer Protection Act.

Second time purchasing a vehicle from Mazda Laval, and once again I had a great experience. The…read moreservice was friendly and professional throughout the process. I'm very happy with my new Mazda CX-30 and would gladly recommend this dealership!

Docteur Silencieux - tires - Updated October 2026

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