Unquestionably the WORST experience I have ever had with a business!
I am left with damaged floors, and a completely uneven kitchen island due to this company's lack of professionalism, attention to detail, and poor craftsmanship.
As part of a recent renovation, my wife and I purchased quartz countertops and backsplash from DNC. We used DNC because they supplied the Kitchen & Bath shop - owned by a woman named Nicole - who we ordered our kitchen cabinetry from.
The problems began when DNC sent someone to take measurements. He spoke very little English. He also measured by hand (as opposed to lasers & computer like others will do) and provided no template, as is customary.
Two weeks later the installers came, and again there was some language barrier. It became clear that mistakes were made on SEVERAL of the measurements (ie. a 54 inch piece was supposed to be 45 inches, the island was .5 inches too wide). To fix it, they cut the stone in my apartment, which took a long time and filled my apartment with dust - which is highly toxic (look it up). Stone of this nature is supposed to be cut with a water saw, but DNC takes no such precautions.
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Due to the errors and cutting required, the installation took several hours longer than scheduled. Zita, the proprietor complained to Nicole - my contact at the kitchen and bath shop to complain about how long the job was taking. I felt very pressured, though the delays were due to their own errors.
When everything was done, they asked me to inspect so they could leave.
My apartment was COVERED in dust, and the countertops looked very unclean due to silicone spots that were still on the surface. Despite feeling pressured to let them go, I asked them to try to do a better job cleaning, while I looked over the work. I also called my general contractor to come inspect. He took a quick look and thought it looked ok. So I paid them in full, and let them leave.
I spent over 4 hours that night and the following morning trying to clean the countertops and dust that had settled into every corner of my apartment. Because of all of the dust on the floor, I had to remove the protective paper that my general contractor laid down after the floors were installed. Upon removing the paper in the kitchen, I saw about a dozen dents in the floor - right where they were cutting!
The installers cut the stone over my brand new floors - without ANY protection.
Zita denied everything, said I had no proof, and that I shouldn't have let them leave if they damaged the floor. I told her that I didn't see the damage because of the paper covering the floors, but that did not excuse the fact that they made no effort to protect my floors. They could have easily used the melamine slabs in my apt from the renovation. A professional company should not need to be told this.
It gets worse!
Later that week, I realized the countertop over the island was crooked.
The overhang on the left of the island was the agreed upon 1.5". The right side however was only .5".
How did this happen? They incorrectly cut the stone to fit around a beam in the island. They cut for a 22" beam instead of 21". Rather than admitting their mistake they just pushed the stone an extra inch to the beam, reducing the overhang on the right side of the island by 1".
DNC again denied everything. Zita refused to speak to me... and hangs up on me, saying I am not her customer and (though I paid her directly) and that I should take it up with Nicole. I told her Nicole did not measure or install the stone, and that either way Zita had to make this right for me, or Nicole. Nicole also got nowhere.
Despite all of the damage and mistakes and despite photo proof, Zita is unwilling to take any responsibility. Because I didn't notice the damage before they left and because she was paid, Zita believes she is free and clear. What a horrible battle this has been.
There are so many honest and professional companies out there who are deserving of your business. I recommend that you stay FAR away from DNC. read more
