Just had a lovely experience here with immense help from Miss Jeffries and several additional staff…read moremembers that sorted out a complicated DL renewal. They kept thanking me for my patience but they were the patient ones, having to deal with whatever tricky system issues they ran into. Props to them all! Automated check in for online appointments is very easy--you get a text reminder of your appointment when you make it online, you reply to that number with "check in" 15 minutes before your appointment, it texts you back with a ticket number, then you sit and wait til your ticket number comes up. The waiting area got quite cold as they had an industrial a/c running, so wear layers in summer/extreme heat times. The only recommendation I have is that it would be great to have some instructions posted next to the machine that you put your face/eyes on to take your eye test, both for how to do the test/use the machine and to sanitize it after each use. If the person instructing you isn't speaking loudly, it's hard to hear what you're supposed to do.

Umm I waited about 2 hours to take my permit test and still didn't get to take it pathetic shitty…read more customer service

I did not have an appointment, but filled out my Real ID application ahead of time online. I…read morebrought in all of my required paperwork/proof of address and such... I was in line for check-in longer than I was waiting to see a clerk, but I was still in and out in exactly one hour! This is the best DMV location I've ever been to. I lived around the corner when I first moved to Virginia about ten years ago, so I've had to go to the DMV for a couple of different things over the years... at first I came to this location because it was closest, and now I live on the other side of town, but I still drive to this one because they're so efficient.

Okay so the DMV is never my favorite place but this one is run reallly well. There is a in and out…read moredoor so people aren't crowded around the door. Everyone was professional and helpful. Very knowledgeable staff.

I had an appointment scheduled to make things easier. This…read morelocation was highly efficient. I was called over to the window quickly and before the young lady could give me the paperwork they were already calling my number. The gentleman that assisted me was pleasant and courteous. Love this location.

I came here to surrender my plates. No appointments were made, but I did have a kind woman on line…read morewho skipped her way to the already-made appointment line. She showed me how to skip the no appointment line, which cut my time in half. I approached the security guard and told him I just wanted to give my plates in and he was also kind enough to give me a ticket on the express line. Everything was fast and smooth sailing. The only reason why I took a star away was because there was no toilet paper in the bathroom. Instead, they improvised and replaced it with facial tissue. Walmart is nothing but a 3m drive. For an establishment that oversees hundreds of people a day, toilet paper should always be on hand.

Great DMV agency! Very courteous and efficient staff, and served customers with expeditious…read moreservice!

NEVER had a problem here always the best but that one old black lady with glasses..... that lady's…read moreuseless! Horrible attitude TWICE NOW I've driven 45 min each way to ask questions about a dv plate swap and she's been no help now i will just register in Va where we are stationed that woman needs to not work in costumer service she's absolutely rude and disrespect acting and answering like you are an idiot and know what she's talking about!

Use of common sense listen to the person who waited to resolve a issue and actually help themread more

This was my first time coming since they moved into the new location. It is very a very nice and…read moreclean facility. A BIG improvement from the old DMV. I have to say when I first came in there it was a little busy but after getting my number things were actually moving pretty smoothly. The customer service was good and they were very helpful. I was in and out in less than an hour. I think that is a record for me in the DMV.

Visited this DMV twice…read more The very first thing the staff asked me for was my 'green card.' I am a U.S. citizen, and I had my valid U.S. passport with me. They didn't ask me about my citizenship status at all before making that assumption. Being asked for a green card right off the bat, without even being asked if I'm a citizen, made me feel like I was being judged by my appearance and treated as an outsider. It was uncomfortable and felt discriminatory, even if that wasn't their intention. I hope the staff can be trained to ask about citizenship status first, rather than assuming everyone who walks in needs a green card.

Visited on June 16, 2026, morning. The woman working the right side of the check-in desk was…read moreunbelievably rude. She started the interaction with a very rushed, hostile tone and immediately pushed me off to her colleague. Thankfully, the second lady was much nicer and answer the question I have, but the first employee's terrible attitude ruined the initial experience.

Amazing was still open at 5:00 pm and they helped me other dmv close 30 min early so I rushed here…read morelast minute but they were still nice to me

This is a very clean place. Signs make it easier to choose between business or property taxes…read more There's a parking lot across the street if the front lot is full.

I visited this location to renew my drivers license. It was the best experience I have ever had at…read moreDMV. I was in and out in 15 minutes around 4 in the afternoon, as a walk-in because I came on the day before my appointment by mistake. They were so friendly.

Color me surprised! What a pleasant experience. I think my 1st ever. On a whim I decided to stop in…read moreand see if I could just get some info. I expected long lines but I was on a mission to get correct info and then move forward another time. Only 1 person in front of me and no lines anywhere in sight. The employee giving me info was very friendly and helpful and she moved me to the correct line. Next thing I know I am getting new plates and my Jeep in registered. Whaaaatt????? 30 minutes or less, in and out and I got info, new plates and my Jeep in registered. AND the employee that helped me was so friendly and we talked to each other the entire time. DMV has certainly changed....at least I hope so and that this wasn't a fluke situation. It was also bright and clean. I hope everyone has the experience I had.

Can I just say how happy I am I came to do my test at this DMV over the busy, understaffed Norfolk…read morebranch!? The staff in here are so lovely and helpful. Don't get me wrong, this DMV is teeny in comparison to others nearby, but come early and you can get everything done quickly. Considering when I walked in at 10am this place was heaving and there wasn't a spare seat, I was seen to within 10 minutes of walking through the door, had my documentation uploaded onto the system, had my picture taken, and within the hour I'd taken my theory test and was on my way to getting the road test. I chose Smithfield as the area is a lot more relaxed (and quieter) then taking the road test in town, but also because the customer service experience was far more superior. All desks were occupied, people were seen to in a timely manner, the flow was smooth and people weren't waiting all day for walk ins. I highly recommend this DMV, whether it's to take your theory / road tests, updating your license or documentation, even coming in for a copy of your birth certificate or to sign up for TSA Pre-check, it's worth driving the extra miles than waiting all day. Time is money!

License up for renewal so I wanted the Real ID upgrade, a task that requires in person document…read moreverification (ie can't complete online). Trouble is, at time of need, there was only 1 area DMV open #ThanksCovid. Booked a 540p Sat appointment online; received a "1 day" email reminder/confirmation. Though it's a trek from my house, the experience was worth the drive. I was in and out in under 15 minutes. In fact, my commute took longer than the appointment. Lots of parking available. On arrival (in my Phase 2 mask, semi-weird at a DMV) employee verifies admittance based on your name matching info on clipboard. Before approaching the main info desk, another employee sprays/wipes down surfaces between EVERY CUSTOMER. I provided all requested documents upon request. Rep approved and sent me to window 13. PRO TIP1: complete the online VA DMV Real ID pre-application BEFORE your appointment. SAVES TIME AND HEARTACHE: alerts you as to which documents you'll need along with the ability for the DMV rep to print the pre-filled application. I used valid US passport, expiring VA driver's license, social security card and mortgage statement. PRO TIP2: on the app, make sure to enter your name exactly how it appears. Some of my documents had my middle, some didn't. PRO TIP3: if you've had a name change (married or divorced) you'll need the marriage cert AND social security card with the NEW NAME. After confirming my organ donor status and never having a license in another state, I signed the pre-filled application, took a brief vision exam, then stood for a new photo (mask off). That flash IS BRIGHT! Paid $42 quickly via credit card and I was on my way. DMV accepts Apple Pay! FYI, you'll leave with a temp paper license until the RealID gets mailed from Richmond (7-10 days).

The security guard - a heavyset fellow, directed us to one of the service windows. I asked a…read moregeneral question and his response was so crass! He could have responded so much nicer. He seems to have an attitude that's as short, blunt and uncaring as possible! No personality whatsoever!!!