info desk gave me wrong info when telling her i had an appointment - she told me to stand with the walk-ins??????? and pray you don't get a woman with a last name that rhymes with Tamara as a teller; she should not be in a customer-facing role. extremely rude and unprofessional, and acting like we're all expertly versed in made-up DMV procedures, such as rejecting a required document in a singular, clear, fitted bag. and then rudely asking if i'm asking her a question, when i've asked her to repeat herself multiple times throughout our session. nice! most of us only visit a DMV once a decade, so hopefully it's another 10 years before i'm forced to accept this type of behavior. wish i got prompted for a customer satisfaction survey. edited to add: even after being asked multiple times, SHE DID NOT UPDATE MY ADDRESS read more

DO NOT COME HERE!!!!! go to a different DMV. the stupidest and most incompetent people work here. no empathy, no critical thinking. don't know how to open a PDD attachment and will give you attitude about it. when you stand up for yourself they'll threaten to stop serving you even though they're wrong about how email works. read more

Horrible customer service personnel! My service rep had a nasty attitude. As I walked up to the service window, I handed her my paperwork and driver's license and said, good morning. She looked at me and instead of stating, "can I help you?" She said, "what are you here for", in a nasty tone of voice. She then threw an application at me which I addressed immediately. Horrible person!!! read more

I wish I could give zero stars! My representative was very rude! She rushed my paperwork (registration) and now I believe my title is wrong! I gave my license and military id card with correct spelling of my name and now my name is possibly incorrect on both my registration and title. Now I'm sitting on the phone for over 30 mins to still have to go into their office. read more

Be sure you bring the 5 pieces of identification requested to prove you are who you say you are just so the customer service employee can STILL spell your name wrong. Fun times at the DMV when their system goes down and they can't correct THEIR mistake. It get's better....instead of letting you return as a walk-in later to get said mistake corrected, you have to schedule a brand new appointment and wait all over again. It's amazing how you can have the first appointemnt of the day and STILL sit and wait a half hour for your name to finally be called for your appointment. read more

Fax info listed on the website ends in 50 but the person assist me @ this DMV informed me that it's updated and it ends in 51 therefore the fax that was sent from my insurance didn't go through. Same individual provided me an email info to send documents (see pic) that I provided to my insurance company and when I tried sending some documents to the email provided it came back undeliverable. This is a government entity where a huge customer service is at stake. Now I understand why the rating for this office is very poor. read more

DMV - Departments of Motor Vehicles Near Me - Lorton, Virginia

More Gooder than expected. Friendly service both at the greeting desk and at the counter. The process was very quick. Out the door with title, registration, plates in 30 minutes. No wait for walk in service Wednesday at 10AM. Also consider booking an appointment slot online. :) read more

WORST DMV IVE EVER BEEN TO IN VA LINE Is RIDICULOUSLY LONG JUST To GET A Number, then once you have your number there's not enough staff behind the stations. Most DMV's will have employees at most of the desks but this one is only about 35% staffed, it's sad. I will NEVER come to this one again read more

You'll wait for 3 hours and then they'll tell you that you don't have the right documents and come again, then you'll come again and it'll repeat. Worst experience read more

Worst dmv in the area.They were taking care of me and than told me to go sit down and kept taking care of other people and forgot all about me until they were about to close.They ended up saying there was nothing they could do and told me I had to leave, instead of wasting a persons time next time just tell them that it's not fucking possible and that's it read more

Went back to the DMV today and I can say by far window #3 Ms. M. Amed did a great job in caring for the customer. I was turned around the previous day because of a technicality (not on my part from another employee), but she did her best and I was able to register my vehicle within 25 minutes. I have been to plenty DMVs, but I will say by far she has the best customer service out of any DMV visited. She explained each process and gave an overview of the services completed by her in the end. If I could give her 10 stars I would. She deserves a raise. I have been in customer service a long time to include being a director, and her attitude and attention to detail is exactly what I would expect in a stellar employee. Thank you again and it is greatly appreciated. You made my time here very welcoming and I appreciate you Ma'am. read more

It provides terrible services. VA DMV in Lorton services Head C. Hernandez asked for Virginia tex receipt, which has never existed, when the agency tries to verify a true address. When the Fairfax county governmental document--"Fairfax Tax Bill" was presented by a client, she said it was not a Tax receipt. Thus she claimed that it was not an official document to verify a client's address. The truth is that the county government has never replies tax payer with "Tax Receipt" after tax being paid. It has been only official Fairfax tax document. She won't listen to clients explanation. What an incompetent manager, she made the entire VA DMV look bad as she denied a legit request for ID on the spot and avoid the government mission to provide its service to the people. DMV Commissioner Gerald Lackey, @GeraldLackey2 · at Twitter https://twitter.com/GeraldLackey2 needs to improve VA DMV services!!! read more

My experience here was fine. It was crowded but that's to be expected when going to the DMV. I was seen in about 40mins. All staff was polite and the facility was clean. read more

Very fast and the employees were pleasant. Completely different than my very negative Woodbridge DMV experience.

I took my youngest daughter here for her permit test. It was ver quite when I got there. It as after school about 3:45 ish. We brought all the documents that they needed. They got us a number and we sat down for about 15 minutes and they called our number. We went up and pay the $35 fee. We sat down again and patiently until they called us again. She passed and told us that the real permit will be arriving in the mail in 10 days. read more

DMV - Front waiting area - Departments of Motor Vehicles Near Me - Lorton, Virginia

Great experience! Quick, easy, and efficient. Best experience I've ever had in a DMV. Thank you for taking care of me.

Holy cow! This was the fastest trip ever to the DMV for me. I went in to title my new vehicle on a weekday morning, and they had me in and out within 20 minutes. The staff was friendly, knowledgeable, and were able to communicate what i needed to do to get my vehicle registered. It's a shame that other locations cannot use the Lorton one as a model of how to do it. read more

This place is so slow and take forever. We got our ticket and were not called for 3 hours. Then the attendant was disrespectful and the lady in the front didn't even check that the documents needed were correct! A waste of 3 hours! read more

Not bad! A quiet spot and not as large or crowded as the MVA. They need updates however! No appointment? No vendors? No Plate drop off? Wow! Good news is we only waited 40 minutes for a new driver test. read more

Beware believing the times they post on their website; said approximately five minutes and no one in line ahead of me; already been here over half an hour and still waiting. Front desk was very unhelpful; told me I didn't have the paperwork required but didn't point out an alternative that I could do; finally figured it out myself. The Simpsons were very accurate in their portrayal. I may update after actually getting served. read more

I came to pay for my license to be reinstated an I've been sitting for the longest. It wasn't even busy an they still took forever. Like these workers here are so damn slow it doesn't make sense. it's like they all sleep working. You'll be in dmv all damn day messing around with they slow asses. Smh read more

This place use to be pretty good... But it's really gone down hill... Most of the people that work here act like they hate their job... But going here is necessary evil... Either get here early or an hr be ogre they close... The wait is loooooong and I don't think they have enough staff to handle the lunch or afternoon rush... The location is good right by the dollar store and golds gym... And there's plenty of parking... Don't know what else to say... It's a typical DMV... read more

Is it appreciate to give 5 stars to dmv? Well I am because I had a fantastic experience!!! Luckily there were not many people in there and the clerks were friendly. Our transition to becoming Virginian was so smooth and not worth the dreadful feeling that we felt when we moved. read more

Like someone said - is it weirdo to rate a DMV 4-star? I as well feel weird and happy with the visit to this DMV -- I am really impressed and kind of change my long standing opinion about DMV. I have been to 4 different DMVs in Fairfax and Loudoun counties in the past 2 years - HATED all 4 of them. ***Notes to this rating: Maybe because I arrived at this DMV very early at 7:50am before it's yet to open on 12/30 when a lot of people are already on holidays and stay far far far away from the DMVs. I only waited 40min to get to the counter. A really friendly and efficient experience followed. I actually got out shortly after 15 min or so.***On a separate note: I deeply appreciate her help and I don't know why. ~_~ Maybe because I was burned in my past "relationship" with the hateful DMV. (On another very separate note about my burnt "relationship" with the DMVs: The Leesburg DMV stinks. The branch manager lady is a f##king liar when she came to explain that my legal document really and indeed needed to be reviewed by Richmond DMV. She waved me off and told me the Richmond DMV would call me when their review is done so that I can proceed with any activities I need to do at any DMV. which NEVER HAPPENED. I later on found out it was nothing but a BULLSHIT from this DMV. The Leesburg DMV manager lied to cover up their employees lies and mistakes.SHAME SHAME SHAME playing your DMV power trip.) read more

I went today to renew my driver license. The window called me and a Phllippinian or some where like that person helped me. I said how are you. No answer And heads down. Didn't wake me me how I am doing or thx for waiting. Anyway, after I said how are you and don't get a respond. She asked me why you here when do you want. I said I want to Renew my license with the gold star. She said where is your proof of address I said I have my statement and she asked me agin where is your proof of address any way she was very rude. Sitting behind and desk she has no right to treat very one terrible and awful.i asked her a question about votes she didn't want to answer me even she did her tone of voice was rude and very strong awful face impression, it means I am stupid why I am asking this question. She needs to be trained or removed if she doesn't have customer skills. DMV workers treating all ppl like criminals. What a pity. What awful world we living and this ppl can do better. read more

It was the most horrible experience I have ever had at this DMV. I walked in to renew my license waited for an hour in line to come and find out that I needed my SS card in hand in order to renew my license. I don't know if this is a new protocol but it was very upsetting being 7 months pregnant standing in line for an hour and boom they hit you with that news and now I have to go back another day because they were about to close. It should be sufficient to have the other documents needed but just one document missing and I cant renew my license because of that? That's completely absurd read more

I've used this DMV as my go-to even though I live in Woodbridge. The lines (when they have them) move swiftly and the service personnel are helpful AND courteous. Other locations I've been to have had less than courteous personnel. I was renewing my vehicle registration and total time with the people inside from walking in to leaving was 25 minutes. I'll continue using this site vice the Woodbridge location. read more

IAW the website wait time was going to be 40 minutes, that time came and went and there was still six numbers to go before mine. I have been in three different Virginia DMV and nothing changes the posted wait times are complete BS don't believe the wait times. Virginia DMV is the model inefficiency, manually complete paperwork to have someone enter it in a computer, WHY? Recommend having computer kiosk or online submission prior to talking to an DMV person that should speed up the process significantly. read more

I dont like this dmv. Everyone is so slow just sitting behind the table and front desk lady is unhelpful and rude.

Probably one of the worst DMVs in the country. Wait times listed on the web site are the biggest joke ever... Those times have nothing to do with any reality found on earth. read more

A truly lousy experience. I went there because the names on the title for my vehicle were spelled wrong. The lady at the information desk said that they could not change my father's name even though I had my power of attorney paperwork, his birth certificate, drivers license and social security card with me. She eventually agreed to give me a number/ticket so I could discuss the issue with a staff member. Waited one hour and fifteen minutes to see someone but had to leave to run other errands. The DMV website says this location has an average wait of 14 minutes. Note this was on a weekday afternoon. read more

i hate this dmv. i just needed to renew my license but i sat for about 2 hours. i accidentally pulled up to the wrong window and this man says "what are you doing in that window! move down!!! go!!" i was very annoyed by his attitude.. then the woman at my window was also very rude and nasty. i asked her what the fee would be and she said " i don't know?? honey there's a fee to everything here don't you know that?" and literally scoffs and laughs.... everybody here literally hates their job. do not bother working at this busy place if you can't even have the decency to be polite to your customers. i can't even imagine talking to somebody in that tone. even the people working the windows next to me were always rude to their customer, like the same man was yelling at this other man because he got up since he was done with his test. he yelled "sit back down!! i didn't tell you to get up yet??" just literally seemed annoyed to even help or assist anyone. i hate this place so much. read more