Today I went to the Dekalb DMV. I was waited on by the nicest gentleman! Allen was helpful, kind…read moreand patient. I had an appointment for title and registration, but he also graciously corrected my license and applied for the REAL ID. I was out in.less than 45 minutes. Allen is a real asset to the DMV!

I was at the DMV on October 28th the gentleman that helped me was so kind so helpful I broke my…read moreknee several years back and he even got me a chair to sit while I waited for him to do all the information that he needed to do to renew my driver's license thank you so much I wish that I knew his name but thank you so much

Thank you to a very kind girl. Hope did an Amazing job. Start to finish. She made a difficult…read moresituation easier than I thought. Can't thank you enough for EVERYTHING. DANNY MACHAK.

Came here back in August to renew my license/change address. Jordie was a bitch. Questioning me up…read moreand down, had to get help from 2 other women with certain things. It was beyond bs. I knew just by looking at her I was not going to like her. Long wait just to deal with bs and deal with her being beyond annoying and ignorant to me for no reason when it could have been a fast and smooth process. Also had to pay a extra $30 thanks to scam IL. If my license was not expired I would have not renewed my IL license since I been trying to find a house out of state. Fk this dmv and Jordie. Praying karma hits them both.and Fk IL to. 1 of the worst states out there.

Truly helpful and friendly, and Lydia is and always will be the DMV legend. HIghly recommend!read more

i hate the dmv and i used to think i like the dmv but its just because i lived in the holy land of…read morewisconsin but alas now i am cursed and living in this hellscape and none of the people hear know what to do or how to do it.... i hate illannoy. why do i have to set up an appointment for later in the day let me just show up, why do you only open appointments the day of and not days in advance??? illannoy = illogical. at least the ladies were nice to me.

I have always had reasonable service at the Lombard SOS office. Sure, it is a crowded zoo with…read morehundreds of people sitting around waiting in what looks like chaos. But I have been able to get through efficiently, in a reasonable amount of time and the task gets accomplished. Get that cattle-like feeling being herded through pens on the way to the slaughter, but it is efficient and is the government the politicians have created for us.

Saturday August 6th went to Mascoutah DMV to renew drivers licence and take a road test. What a…read morepleasant experience starting with the lady that met us at the door and asked why we were there. Sorry I didn't get her name but she then took my information when it was my turn and she took my picture and gave me a number. When my number was called Christine was so pleasant and helpful. When I took my road test Lindsey gave directions as to where she wanted me to turn well in advance making it a not as streesful as it could have been. In spite of the number of people there that morning the staff was well organized and maintained a professional attitude that I appreciated.

The dmv has moved to the old commerce bank in Roanoke Illinois, they have 4 registers to help…read morepeople theirs 6 people working and theirs only 3 including myself waiting for 30 minutes now as of this review. their is no urgency here or sense of a "want" to help anyone considering theirs more employees than customers as of now. everyone is just taking their time and if you call they will just leave you on hold until you hang up. whatever you do go to any other dmv besides this one cause with being bigger than the last dmv theres more room for people to wait around like they have all the time in the world with nothing important going on which obviously not the case.

Long line outside due to COVID which is understandable. What is not understandable is letting folks…read moreget in line and letting them hope to get in the door. Then turning them away. So frustrating to wait in line and get to the window to find you need one more thing. Especially since I called them ahead of time to confirm what I needed to bring. Thanks for wasting two hours of my day.

No one on the planet wants to go to the DMV. It is historically dreaded and reasonably so…read more This place will change your mind. It is doors down from Target with parking. You will be greeted and stand in queue. It is calm,quiet and efficient. You can get a driving test,written test,renewed license or new state license. Mine was even upgraded with a star to make it a Real ID. Regarding documents, if you think you should,then you should provide it. I believe that I was out in 45 minutes or so. * I did call and make a reservation,which may be required at that location, but is always the smart move. Just do it !

Customer service is the worst called the 217 7824908 for a refund. Talked to 4 different people…read moreand on the phone for over an hour. No one knew the answer and at one point I was on hold for 30 minutes. Had to call back just to make sure they were looking into it. Of course, after over hours I was told check back in a month or so. Illinois is the worse state ever! They're so quick to take your money and very slow to a solution. Sometimes they just don't want to give refunds. Crooks.

Wow this is probably the most streamlined experience I have had at a DMV! And the best customer…read moreservice at a DMV too! I came to renew my REAL ID license on a busy Friday afternoon. The line was very long but it moved along, and there were staff positioned along the line to help answer questions, announce the paperwork requirements, and generally facilitate so that the line kept moving and everyone was ready or redirected by the time they reached the front of the first line. Keep in mind they have specific services here which are more limited than other DMVs. They mostly focus on IDs. When you reach the front of the first line, they will quickly check you have your correct documents then send you to the photo station where you take your photo. Then they tell you follow the arrows through a different line. I don't recommend trying to walk under the ropes/belts that divide up the line because you might end up in the wrong line! This next part is where they actually process your paperwork, ask you some questions, and check your vision. If you pass they send you to the cashier line, pay your fee, then they have you wait on the side for the temporary ID to print. The first line takes the longest and from there things move pretty efficiently. All the staff were pretty helpful and pleasant and friendly! Generally chill vibes. From start to finish it took just under 45 minutes. I bet it would be faster on a weekday or when it's not the Friday before Easter!

It is extremely disappointing to witness such poor public service from city employees who earn…read morecompetitive wages, receive strong benefits, and are offered performance incentives. With those privileges should come professionalism and accountability. Unfortunately, this was not reflected during my visit. The office environment was unclean, and several associates appeared neither presentable nor professional. More concerning was the lack of basic customer service skills. It gives the impression that these standards may not be emphasized by management either. Positions of service come with responsibility. Just as doors can open, they can also close. Humility and respect go a long way. Life can change in an instant, and I truly hope this office chooses to lead with integrity, professionalism, and compassion going forward. i wld highlight names had most wore badges properly displayed !

It's expected the SOS takes time, so come prepared with patience, humility, and more patience. This…read morereview is indicative of the process, not the waiting time, which is a given. There's not much they can do about this. All windows were open for processing, even ancillary booths that don't have numbers. All workers with the exception of one were extremely friendly and helpful. Total time from queueing in line to finish: 2.5 hrs Arrived at 6:50 am. Already 150 people ahead of me. Finished at 9:20 am. Here's the process: FOR license / ID: -line starts on SE side of the building, loops around the front sidewalk, and goes to the rear of the building -workers will inquire your needs and validate documentation while outside in line -once inside, photo and identity is taken -then residency and ID needs brokered at separate counter -pay cashier in separate line -move window over to receive temp license -done :) receive new license in mail in 3 weeks FOR vehicle registration: -line starts at back of building -cannot speak to specifics as I was grabbing a real ID only Tips: -be patient. Read a book, watch a show, listen to music -review all required documentation online before arrival -organize all documentation with paper clips / sticky notes per grouping (signature, DOB SSN, residency). Multiple workers will request specific items along the way. An out of state license (signature), passport (DOB), social security card (SSN), voters registration card (residency) and bank/mortgage statement (residency) are what I used for switching my license from MI to IL real ID -test is waived for out of state licenses if your current license is still valid (not expired) -bundle up if it's winter. You'll likely spend hours outside -get there early. By the time I left at 9:20, the line was around 250 people long -bring a lawn chair if you'd like to sit while in line

For the facility at 160 N. LaSalle, I was helped by a supervisor, Lisa Cruz, who went above and…read morebeyond to help me get my Real ID. I was one piece of paperwork short, and she helped me get it done, and I will forever be thankful. I'm usually tough on government facilities, but Ms. Cruz showed me there are still good people out there.