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    Real ID Supercenter - Give me-my frickin' Real ID!

    Real ID Supercenter

    3.9(23 reviews)
    85.0 miThe Loop

    Wow this is probably the most streamlined experience I have had at a DMV! And the best customer…read moreservice at a DMV too! I came to renew my REAL ID license on a busy Friday afternoon. The line was very long but it moved along, and there were staff positioned along the line to help answer questions, announce the paperwork requirements, and generally facilitate so that the line kept moving and everyone was ready or redirected by the time they reached the front of the first line. Keep in mind they have specific services here which are more limited than other DMVs. They mostly focus on IDs. When you reach the front of the first line, they will quickly check you have your correct documents then send you to the photo station where you take your photo. Then they tell you follow the arrows through a different line. I don't recommend trying to walk under the ropes/belts that divide up the line because you might end up in the wrong line! This next part is where they actually process your paperwork, ask you some questions, and check your vision. If you pass they send you to the cashier line, pay your fee, then they have you wait on the side for the temporary ID to print. The first line takes the longest and from there things move pretty efficiently. All the staff were pretty helpful and pleasant and friendly! Generally chill vibes. From start to finish it took just under 45 minutes. I bet it would be faster on a weekday or when it's not the Friday before Easter!

    It is extremely disappointing to witness such poor public service from city employees who earn…read morecompetitive wages, receive strong benefits, and are offered performance incentives. With those privileges should come professionalism and accountability. Unfortunately, this was not reflected during my visit. The office environment was unclean, and several associates appeared neither presentable nor professional. More concerning was the lack of basic customer service skills. It gives the impression that these standards may not be emphasized by management either. Positions of service come with responsibility. Just as doors can open, they can also close. Humility and respect go a long way. Life can change in an instant, and I truly hope this office chooses to lead with integrity, professionalism, and compassion going forward. i wld highlight names had most wore badges properly displayed !

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    Real ID Supercenter
    Real ID Supercenter
    Real ID Supercenter

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    Illinois Secretary of State Driver Services Facility

    Illinois Secretary of State Driver Services Facility

    3.4(293 reviews)
    85.0 miThe Loop

    It's expected the SOS takes time, so come prepared with patience, humility, and more patience. This…read morereview is indicative of the process, not the waiting time, which is a given. There's not much they can do about this. All windows were open for processing, even ancillary booths that don't have numbers. All workers with the exception of one were extremely friendly and helpful. Total time from queueing in line to finish: 2.5 hrs Arrived at 6:50 am. Already 150 people ahead of me. Finished at 9:20 am. Here's the process: FOR license / ID: -line starts on SE side of the building, loops around the front sidewalk, and goes to the rear of the building -workers will inquire your needs and validate documentation while outside in line -once inside, photo and identity is taken -then residency and ID needs brokered at separate counter -pay cashier in separate line -move window over to receive temp license -done :) receive new license in mail in 3 weeks FOR vehicle registration: -line starts at back of building -cannot speak to specifics as I was grabbing a real ID only Tips: -be patient. Read a book, watch a show, listen to music -review all required documentation online before arrival -organize all documentation with paper clips / sticky notes per grouping (signature, DOB SSN, residency). Multiple workers will request specific items along the way. An out of state license (signature), passport (DOB), social security card (SSN), voters registration card (residency) and bank/mortgage statement (residency) are what I used for switching my license from MI to IL real ID -test is waived for out of state licenses if your current license is still valid (not expired) -bundle up if it's winter. You'll likely spend hours outside -get there early. By the time I left at 9:20, the line was around 250 people long -bring a lawn chair if you'd like to sit while in line

    For the facility at 160 N. LaSalle, I was helped by a supervisor, Lisa Cruz, who went above and…read morebeyond to help me get my Real ID. I was one piece of paperwork short, and she helped me get it done, and I will forever be thankful. I'm usually tough on government facilities, but Ms. Cruz showed me there are still good people out there.

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    Illinois Secretary of State Driver Services Facility
    Illinois Secretary of State Driver Services Facility
    Illinois Secretary of State Driver Services Facility

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    Dmv - departmentsofmotorvehicles - Updated May 2026

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