absolutely horrible drivers test experience, instructor had an attitude and didn't even look like…read moreshe wanted to be there. horrible instructions, didnt help with my anxiety, and after everything said, she told me I need to practice driving more before I try again, like that isn't obvious I am a 22 yr old woman there is no reason why as someone who needs their license that I should be treated like this. She was an African American lady, only one in the dmv today, and just was an overall horrible experience. Wished these people did better.

Today I went to the Dekalb DMV. I was waited on by the nicest gentleman! Allen was helpful, kind…read moreand patient. I had an appointment for title and registration, but he also graciously corrected my license and applied for the REAL ID. I was out in.less than 45 minutes. Allen is a real asset to the DMV!

Through an error at my daughter's school, her class completion was not loaded into the SOS records…read more We didn't know this until we arrived. The Ottawa team was so helpful, and even contacted the Springfield office to work with the school instructor to upload the completion just minutes before the office closed. Outstanding service! Kicking myself that I lost the names of the ones who helped us. But you know who you are. THANK YOU SO MUCH!

Thank you to a very kind girl. Hope did an Amazing job. Start to finish. She made a difficult…read moresituation easier than I thought. Can't thank you enough for EVERYTHING. DANNY MACHAK.

Came in for a 2:00pm driving appointment only. There was at least 12 employees working and 4 giving…read morethe drivers test. I literally had to go to the counter to ask if I was forgotten about. I wasn't called until there was at least 3 others waiting with me although I was the only one waiting for over an hour. There was a bunch of chatter amongst the employees and no one had a sense of urgency when it came to giving the drivers test. Do better Plano!

Truly helpful and friendly, and Lydia is and always will be the DMV legend. HIghly recommend!read more

I have always had reasonable service at the Lombard SOS office. Sure, it is a crowded zoo with…read morehundreds of people sitting around waiting in what looks like chaos. But I have been able to get through efficiently, in a reasonable amount of time and the task gets accomplished. Get that cattle-like feeling being herded through pens on the way to the slaughter, but it is efficient and is the government the politicians have created for us.

Be prepared for a two hour wait to get an appointment for your drivers test. We were there an hour…read morebefore it opened and there was already a line. Some elderly people brought chairs. We waited another hour then told we had to come back in an hour snd a half. Don't go Saturday morning unless you are there at least an hour and a half before they open. The line was around the parking lot. Someone needs to find a better way to manage this.

The dmv has moved to the old commerce bank in Roanoke Illinois, they have 4 registers to help…read morepeople theirs 6 people working and theirs only 3 including myself waiting for 30 minutes now as of this review. their is no urgency here or sense of a "want" to help anyone considering theirs more employees than customers as of now. everyone is just taking their time and if you call they will just leave you on hold until you hang up. whatever you do go to any other dmv besides this one cause with being bigger than the last dmv theres more room for people to wait around like they have all the time in the world with nothing important going on which obviously not the case.

Long line outside due to COVID which is understandable. What is not understandable is letting folks…read moreget in line and letting them hope to get in the door. Then turning them away. So frustrating to wait in line and get to the window to find you need one more thing. Especially since I called them ahead of time to confirm what I needed to bring. Thanks for wasting two hours of my day.

No one on the planet wants to go to the DMV. It is historically dreaded and reasonably so…read more This place will change your mind. It is doors down from Target with parking. You will be greeted and stand in queue. It is calm,quiet and efficient. You can get a driving test,written test,renewed license or new state license. Mine was even upgraded with a star to make it a Real ID. Regarding documents, if you think you should,then you should provide it. I believe that I was out in 45 minutes or so. * I did call and make a reservation,which may be required at that location, but is always the smart move. Just do it !

I went to the St. Charles location at about 12:30 pm. I know it wasn't terribly busy, but they let…read moreme come in earlier than my originally appointed time. The process for getting a new license really was efficient, and I was done within about a half hour. This is a HUGE improvement over the facility in Elgin, which was usually a nightmare to navigate.

Was NOT looking forward to having to renew my DL or going to the DMV, needed my Real ID too -…read moreusually it is the WORST experience, takes hours of your time and you're faced with grumpy workers. I put this off until the last possible minute because it is the last thing I want to do, but finally decided yesterday was the day to get it over with. So pleasantly surprised! Walked in - areas are roped off in sections. First section is the Check-in area. There was no line and I was able to see a customer care representative immediately - he was really nice - I was shocked but going with it. The key is to come prepared with necessary proof of identity and proof of residence, my DL was expired so I brought my expired DL, birth certificate, voters registration card and a current bank statement to prove my residence, so I was good. I was sent to the next roped off section where there was no waiting, I had to get my picture taken - that took about 1 min, the guy was really nice again and he's like "it's a good picture" I was sent to the next roped section where again I was able to sit down immediately at this station with another pleasant gentleman where my documents were scanned in, I answered like 7 questions and I took a quick vision test. In about 5 - 7 minutes I was sent to the next section, the cashier - there were 2 people in front of me but this still was super quick maybe 2 - 3 minutes - paid $30 for my Real ID and DL renewal - the Real ID is only $6. Sent next to a 'star' spot to wait until my name was called - maybe 30 seconds - during this time I noticed there was this nice French music playing from a speaker on the table in front of me and I said to the lady waiting alongside me....this music doesn't really go with the no frills gov't white paint and concrete environment...but honestly I think this office was really trying to make our customer experience a better one and I can appreciate that effort. I waited for my name to be called, again it was 30 seconds - where I received my temporary DL and was told by another pleasant worker that I would get my Real ID in the mail in about 2 weeks and I was outta there! All-in-all it was about a 15 - 20 min process but because it moved along so quickly it didn't even seem like that long. This facility is super efficient, everyone was really pleasant to work with and I am shocked to say that going to the DMV was painless and a good experience. Task completed and I was able to get on with my day!

I am so glad I finally got my real id at this location after all the rush and craziness last year…read more The lines are short , staff extremely polite and efficient. I have new respect for government employees. Great location for any body looking to get their real id .

Longest experience of my life and I will just say, if it is Driver License services...make an…read moreappointment online. If you have resided in other states as I have be prepared for perhaps some hiccups. I lost my license and needed to obtain a replacement. Even though I've been a resident for over 10years now, I needed to contact my home state and Springfield to be able to obtain a license. In working with the supervisors finally I was able to get it all squared away but I was sent away twice in one day over nothing but a system error. When all that needed to happen was a very nice supervisor (guy) needed to do was call Springfield to clear-up the systems error. Fixed in 2 minutes. I do not know anyone that loves the DMV but I will say I like the fact that it is a predominantly black facility with ample parking and even though it took me 3 tries over the course of 5 hours to get a license. I would still probably go back just much better prepared. I haven't had a need for this service since 2013.

For the facility at 160 N. LaSalle, I was helped by a supervisor, Lisa Cruz, who went above and…read morebeyond to help me get my Real ID. I was one piece of paperwork short, and she helped me get it done, and I will forever be thankful. I'm usually tough on government facilities, but Ms. Cruz showed me there are still good people out there.