We planned ahead, made an appointment over the phone just in case the bad stuff here was true -but…read moreended doing a walk in. Got there before they opened at 7am on a Thursday and was first in line. They are rather short staffed for what I've seen at DMVs of comparable size but it was still early. They worked fast, efficiently and with warm courtesy! I'd go back in a heart beat. In and out in under 25 minutes. (Yes I called to cancel the appointment we won't use ;-)

Made an appointment a month ago. Got here this morning at 950. The lady at the front desk was…read morehelpful in helping me get all my paperwork in order for the appointment. I was called within 5 mins of checking in and sitting down. I was here for a name change and replacement ID. The lady that assisted me at counter 4 was amazing! We chatted about our kids and military service. The entire appointment lasted 25 mins. Very pleased!

My daughter and I opted to do the drive to Fayetteville instead of going to a closer DMV because…read moreFayetteville had faster times. We got there at about 1230 and checked in, our estimated wait time was 33 minutes. At about half an hour, we started checking the times and it kept going up. At about 330. We finally got the text that it was our turn and to come in. We went inside to be told people were being called to be told to go home. When we asked why we were told they were too many people in the waiting room and no way could they get through all of us before closing. We asked why didn't anyone let people know this before hand so we could've gone to another DMV that at that point though a further drive only had an estimated 15 minute wait time. By this point it was too late for any of us to go to the other DMV office. I understand they were shortstaffed, I understand there's a lot of work that needs to be done. I only saw two employees in that office along with the security personnel. What upset us was the total lack of communication the updated wait times to let us know that they were cutting off seeing people. Instead, wouldn't there be a way to send out a text to all of us that we're waiting in our vehicles stating that due to times no more people who had been checked in would be able to get their licenses. When we did the math, they were doing approximately nine people an hour. Though this is a fantasy, I hope the DMV thinks about how they communicate to the people who have checked in and are waiting for appointments to let us know if they are going to be able to complete seeing people or not. At 3:30 there were only about 15 people ahead of us.

I overheard one staff member saying to the other staff member that she was surprised to see that he…read moredidn't have much overtime on his last paycheck. He said it was because he had to take a day off so it affected his OT. The staff member said, yeah because you always have OT..... They make everyone come back in the afternoon, even though nobody is being seen in the morning, so they can go past 5pm!! It's a SCAM and somebody should be investigated this!!

Service is horrible. Very rude. They do not care about the customers. Man at the front is on a…read morepower trip. Never going to the Cary dmv ever again

NC DMV Office #1425 my husband and I were transferring to…read moreNorth Carolina from New Jersey and had no idea of the process. The ladies were pleasant and had great sense of humor. Good experience, great customer service! They made the wait pleasant with the nice and cheerful atmosphere. it was over an hour away from our home, but it is the only DMV office I will go to from now on.

TLDR: Go somewhere else and save yourself some frustration.The clerk here had her mind made up, and…read moreher own interpretation of what I was explaining right from the start of our one sided conversation. She completely misunderstood and gave attitude about it from the start rather than trying to hear and understand. The state office told me I could register and get a plate, and she was doing everything she could to not perform the task because she couldn't be bothered. Do better.

This DMV location never has enough clerks to operate efficiently. When there enough people, they…read moreare never trained enough to run on their own. This location desperately needs more qualified personnel to run efficiently.

We had an incredibly frustrating experience at this DMV location. The place is poorly run by just…read more2, sometimes only 1, low-intellect individual. The level of inefficiency is staggering. There was not one staffing individual available that was eager or even WILLING to really help people. Everyone had the "this was my last-resort job" mentality. They don't allow you to print anything there or show them anything virtually, making it extremely difficult if you forget a document. (Not atypical for government-run organizations... but still something to note) To top it all off, they don't let anyone sit inside until 12 PM (very hesitantly while also stating they won't be able to see everyone and blatantly ENCOURAGING people to leave, rather than help) which is ridiculous and inconsiderate, especially for those who arrive early to avoid long wait times. Akin to the movies zootopia, they move like sloths here and really make you question where your tax dollars are going!!!!!! Also note: They don't allow walk-ins until 12 PM, which is utterly inconvenient for nearly everyone.

Even though the line was quite long, the wait at the motor vehicle place turned out to be…read morepleasantly short. The staff were incredibly friendly and efficient, making the experience surprisingly less daunting than expected!

My go to agency. The lines are always short. At least the time that I have gone. Great customer…read moreservice.

I arrived late with four separate issues to resolve. Return…read moreof Plate; Title Transfer; Pay Past Due Registration Costs; Obtain New Plate for New Vehicle. All issues were handled professionally and with respect.

I have no idea why everyone complains about this office! I…read morehaven't been to a faster, cleaner and friendlier DMV in a long time! I came in at 9:30am and by 10am I was out and on my way home!

Arrived arount 9:30 AM. No waiting. Cheerfully greeted, prompt completion of requirements…read more(License renewal) and on my way. I have two suggestions: Signs on Atlantic Ave and Spring Forest Rd to publicize location. Thel Office is not visible from the street and I spent more time cirling the blocks than I di in renewing the llicense. Paint the NCDMV Logo on the building black or contrasting color. Present identification is challenging to verify.

I went to several DMVs for my NC license because I had to wait in line all day and still didn't get…read moreservice by the time they closed. But this location only had me wait about a half hour which was wonderful. They got me taken care of. The woman who helped me was a bit intense, but I can understand it is a serious job and some customers are probably difficult. Highly recommend this location specifically.

I had an appointment and was in and out in 20minutes! This is a small place but runs very smoothly…read more Natasha was so efficient and very friendly. I did print out the check list from the web site to make sure I had all the documents needed.

I can't believe that they make people get up before they open and make people stand in line from…read morethe time they open to past 12 o'clock or longer in the heat sun there is way too many people moving down here and y'all don't even have enough DMV to take care of everybody