I have visited four different North Carolina DMV locations, and unfortunately, three out of the…read morefour (Elm St., Spring Lake, and Clinton Rd.) experiences were extremely disappointing. The staff I encountered at those locations were rude, dismissive, and showed no concern for customer service. After explaining my situation clearly including the fact that I am an active service member in the Armed Forces and that I was on leave on a limited amount of time to handle my affairs. I was met with attitudes that can only be described as disrespectful and unprofessional. At times, it felt as if their approach was, "We don't care about you, we'll do what we want, when we want." That is unacceptable for any state service, especially one that so many people rely on. There was no sense of urgency, compassion, or professionalism and being told if I have a problem with how they serve patrons to take it up with the commissioner The one exception to this experience was Mr. Anderson at the DMV on Gillespie, who was very polite, respectful, and professional. His customer service stood out in a very positive way, and I sincerely appreciate the way he treated me. Unfortunately I will have to submit another leave in a couple of months to complete my affairs, he definitely went above and beyond to make sure that when I do return I won't have to go through too much and everything will go smoothly. Overall, the DMV needs to do better in how they train and hold their staff accountable. North Carolina residents and especially those who serve our country deserve to be treated with dignity and respect.

Standing in line, in the weather (it was 100 degrees outside that day) only to get a number and…read morehave to sit in my car for airconditioned relief for another six hours was ridiculous. It took a full day of waiting, sweating, ordering food thru Uber, and taking the absolute worse ID photo of my entire life. It was miserable.

This is a dream dmv situation. Clean, quiet, fast paced and AC blasting. Luckily I had an…read moreappointment but they also had triaged the walkins before I got there at 8am. If you're in the first 50-100 people, they will check all your documents and give you a number. They mentioned people were waiting in line starting at 5am. I don't think you really need to get there that early though. They'll try to fit you in the morning between appointments but if you don't have all your paperwork situated they will have you come back in the afternoon. Which I think is great that they make sure you have all your documents in the beginning rather than wait until your name/number is called. The appointment was also super quick! It took about 15 minutes to get what I needed to get done. Everyone hates going to the dmv but it's good to keep in mind that kindness and patience go a long way. This was such a stress free experience, I can't thank everyone who works here enough!!

We planned ahead, made an appointment over the phone just in case the bad stuff here was true -but…read moreended doing a walk in. Got there before they opened at 7am on a Thursday and was first in line. They are rather short staffed for what I've seen at DMVs of comparable size but it was still early. They worked fast, efficiently and with warm courtesy! I'd go back in a heart beat. In and out in under 25 minutes. (Yes I called to cancel the appointment we won't use ;-)

Made an appointment a month ago. Got here this morning at 950. The lady at the front desk was…read morehelpful in helping me get all my paperwork in order for the appointment. I was called within 5 mins of checking in and sitting down. I was here for a name change and replacement ID. The lady that assisted me at counter 4 was amazing! We chatted about our kids and military service. The entire appointment lasted 25 mins. Very pleased!

My go to agency. The lines are always short. At least the time that I have gone. Great customer…read moreservice.

TLDR: Go somewhere else and save yourself some frustration.The clerk here had her mind made up, and…read moreher own interpretation of what I was explaining right from the start of our one sided conversation. She completely misunderstood and gave attitude about it from the start rather than trying to hear and understand. The state office told me I could register and get a plate, and she was doing everything she could to not perform the task because she couldn't be bothered. Do better.

This DMV location never has enough clerks to operate efficiently. When there enough people, they…read moreare never trained enough to run on their own. This location desperately needs more qualified personnel to run efficiently.

We had an incredibly frustrating experience at this DMV location. The place is poorly run by just…read more2, sometimes only 1, low-intellect individual. The level of inefficiency is staggering. There was not one staffing individual available that was eager or even WILLING to really help people. Everyone had the "this was my last-resort job" mentality. They don't allow you to print anything there or show them anything virtually, making it extremely difficult if you forget a document. (Not atypical for government-run organizations... but still something to note) To top it all off, they don't let anyone sit inside until 12 PM (very hesitantly while also stating they won't be able to see everyone and blatantly ENCOURAGING people to leave, rather than help) which is ridiculous and inconsiderate, especially for those who arrive early to avoid long wait times. Akin to the movies zootopia, they move like sloths here and really make you question where your tax dollars are going!!!!!! Also note: They don't allow walk-ins until 12 PM, which is utterly inconvenient for nearly everyone.

Even though the line was quite long, the wait at the motor vehicle place turned out to be…read morepleasantly short. The staff were incredibly friendly and efficient, making the experience surprisingly less daunting than expected!

This is the place to renew your tags, Get license plates…read more Quick service here. Waited less than 4 minutes. They accept credit cards, cash & Cheques. Ample parking close to the entrance.

Arrived arount 9:30 AM. No waiting. Cheerfully greeted, prompt completion of requirements…read more(License renewal) and on my way. I have two suggestions: Signs on Atlantic Ave and Spring Forest Rd to publicize location. Thel Office is not visible from the street and I spent more time cirling the blocks than I di in renewing the llicense. Paint the NCDMV Logo on the building black or contrasting color. Present identification is challenging to verify.

I went to several DMVs for my NC license because I had to wait in line all day and still didn't get…read moreservice by the time they closed. But this location only had me wait about a half hour which was wonderful. They got me taken care of. The woman who helped me was a bit intense, but I can understand it is a serious job and some customers are probably difficult. Highly recommend this location specifically.

This landfill is your typical landfill. $2 per 100lbs of refuse. Cash only. Great access from…read moreHighway 55.

There is a line under this agency's Google listing that says, "Department of motor vehicles…read moreoffering fast, friendly, and efficient service." I pressed the three little dots and reported it as inaccurate--because it absolutely is. I've visited this location multiple times over the years to renew my registration, and each time, I've been met with the same cold, dismissive demeanor. There's no "Hello," no "We'll be right with you," no basic courtesy. Just stares and a sense that kindness is reserved only for a select few. To the person on Google who left a five-star review claiming that if people simply brought the correct documents they'd receive the same friendly service--please sit down. That's not just dismissive, it's enabling. Proper paperwork has nothing to do with basic decency, and rude behavior is never justified. As a Black woman, I want to name something that's often danced around: the unmistakable feeling of not being welcome. It's subtle, but it's real. When I walk in, I'm met with stone-faced silence, even when eye contact is made. But I've watched the same employees turn on the charm and carry on cheerful conversations with white customers--"Southern hospitality" in full display for some, and indifference for others. It's clear that how you're treated here depends on who you are. The customer service isn't universally poor--it's selective. That's what makes it even more glaring. They can be kind; they just choose not to be to everyone. The racial undertone isn't just an isolated perception. It's reinforced by the repeated experiences of myself and others who've left reviews. While they aren't openly hostile, their energy speaks volumes--especially when attempts at small talk are met with blank stares and robotic responses. This agency doesn't need to be shut down. It needs a shift in mindset. Every person walking through those doors deserves respect and decent service, regardless of their race or background. Unfortunately, that's not what you'll find here. I no longer expect warmth or kindness from this place. I simply get in and get out. It's a shame that a public service office in this community chooses to operate this way. They're doing a real disservice not just to non-white residents, but to the very spirit of professionalism itself. Every customer, regardless of their race or identity, deserves to be treated with dignity and respect. But instead, this blatant racism stares me--and others who look like me--square in the face every time we come here to conduct routine business. It's unpleasant at best, and discriminatory at worst. Either way, it's disgusting and frankly, unacceptable.

These ladies were nice and greeted me with a smile. I didn't have to wait long. They had three…read moreladies working the line and they keep it moving. The office was clean and they're implementing social distancing. So be sure to wear your mask. They don't have touch less pay set up.