Since my CDL was expired, I was in need of an ID card so that I could stop using my military ID for identification because it's tired. Not having an appointment, which I totally forgot you can do, I walked in and was promptly helped. The walk in process was explained to me, and I thought it couldn't be that bad, and it wasn't. From entering to exiting on a Thursday around noon it took about 1hr 15min. That isn't the best part. The lady who helped me took the time out to explain how to get my CDL reinstated. Then she went on to ask if I was a veteran and would I like that added to my ID. In the end, I left feeling like I had learned something, and I dont know her name, but I want to thank her for being patient and giving me info I didn't even know I needed. This is only my second time using this DMV, but it seems like a change of location has brought about a change in attitudes from the customer service. Speaking of location, I like it. It seems roomier and cleaner. The only con I could see is that they don't use the take a number system anymore, so I found myself having to move just to hear my name called. People were coming in having loud conversations to the point you couldn't hear clearly. If I could change one thing it would be for Louisiana to allow for most DMV functions to be done online to the point the only reason you need to go to the DMV is to take a road test. They should also provide a truck for the CDL road test at the DMV. This would allow them to focus on training and customer service. read more