Great guys that understood the job and got it done! Had a slight delay with a 3rd party supplier…read morebut once we got that dealt with we got everything wrapped up before the cold and the rain really take over. 100% will deal with them again. DN - Vancouver, WA

Unable to reach after they did the initial inspection. Can't book follow-up appointment, emails…read morebouncing. Not sure if they are still in business.

First rate chimney is a good name for this company because that is exactly what we got first-rate…read moreservice. I had another company come out in September to do a cleaning. Supposedly he looked it over and told me it was all clean and I didn't need anything.... And charged me $150. That obviously was not true because the chimney got plugged up and we had a lot of smoke in our house. First rate chimney came out, took photographs and showed the creosote buildup that could not possibly have just happened since September. He did a great job on cleaning the chimney, sealing the flashings on the roof, took photos, and helped us to feel confident in using our wood burner. We will use him as our trusted chimney guy from now on. I highly recommend him. You'll get first rate service!!

Prompt, professional, reasonable service. Friendly, respectful of our house, and will use again…read more Strongly recommend .

Frank (owner) answered the phone and came to the house within the hour to clear a stuck damper. He…read morewas efficient, clean, and really knows "all about" your fireplace/chimney, etc. It's so refreshing to actually talk to someone (no text or email requested), and have the issue resolved so quickly. Highly recommend this business!

I called Frank because my chimney hadn't been cleaned in 2 years and has a crack in the back that I…read morewanted a professional to look at. He cleaned the chimney and thankfully gave it a clean bill of health. He took the time to explain his reasoning and gave me some advice for keeping it clean going into the future. He also left me with a sheet explaining the anatomy of the entire fireplace and chimney, and his inspection notes. I booked Frank because of his great Yelp reviews and wasn't disappointed.

Using the Yelp business finder feature was fantastic!…read more Seriously felt so blessed to have Justin and his team work on our chimney. His response time was really quick. We had to rebuild part of our chimney due to buyers that we negotiated with on our home sale. He was able to come the next day to do a quote and send an estimate. I had another company through Yelp respond as well. But their pricing was competitive. He was very honest and genuine about the masonry work that they could do for us. His team came in, set up, and nearly rebuilt the first day and it is not a small chimney. The crew also cleaned up the messy job. ( due to the nature of masonry not because they were sloppy ) We are very satisfied and anyone using their services will be pleased as well!

If you're considering Alliance, don't…read more Roughly a year or so ago I hired them due to a leak coming from my chimney. After their inspection it was determine the flashing was in poor condition and needed to be replaced. This was done. About a month or two later the leak returned and some additional work on the flashing performed. Cut to earlier this year and the leak once again returned. Having lost faith in Alliance I went with another PDX-based fireplace and chimney company. On inspection they immediately asked who had done the work being going over how it was some of the worst, most incompetent/novice work they'd seen, went over the issues, and provided a quote for new flashing. Once work started and the Alliance flashing was removed it was then brought to my attention that not only was the flashing problematic but that the brickwork underneath it was eroded, quite noticeably so. While not Alliance's fault, this was called out as a contributing factor to the leak and should have called out when the original flashing was removed. Should have. They never brought it to my attention. Separate from work performed, Justin was pretty sloppy with communication and paperwork, as it would sometimes require 2 or 3 voicemails before I would hear back from him, as I'd notice issues with the quotes, and as I received calls from him from a few different phone numbers. There was also a tarp left wrapped around the chimney for a few weeks that he had no clue about. In summary: don't walk, run away. Between sloppy admin skills, bad communication, poor quality of work, and the willingness to do the bare minimum while covering up larger issues, I can't in good faith suggest Justin or his "team" to anyone.

Family Chimney repair is top notch. They did a partial rebuild of my chimney from the roofline up…read more They came out within days. The work they did is fantastic. I was very pleased with the bid. They had a very clear contract and filled it completely. Every single person I dealt with was kind and friendly. I won't hesitate to recommend them.

My chimney was falling apart, the roofers were afraid to touch it. Family Chimney came out and…read morerebuilt the chimney with immaculate precision! A few weeks later I ran into an issue with the damper, and the owner himself came out and diligently worked on the issue until it was solved. Excellent business, highly recommend!

Super nice workers and office/admin staff. Very helpful and happy to explain pros/cons of different…read moreoptions. Honest. Rapid response to service request and transparent about costs. Excellent service at a reasonable cost.

they were here on time. They called me or texted me 30 minutes before. And Sean's work is beautiful.read more

We had an excellent experience with Lifetime Chimney. We…read morehave a chimney that we never use that needed to have a cap put on. Another company said they would only rebuild the entire fireplace and chimney. We never intend to use the fireplace and just needed to protect it from weather and creatures getting in. (We couldn't afford a complete rebuild in any case.) Lifetime Chimney saved us! They completed some repairing so they could install a cover/ cap, and they pressure washed the chimney. Miguel did an excellent job and was very kind. When I first called in, I spoke with Brian who was incredibly helpful! I was worried when I called in, but Brian explained what they needed to do. He patiently gave me clear information. The chimney looks great and it makes the house look great. We're relieved to have it protected now. I would hire this company again!

Outstanding! Michael was thorough in his inspection and explained everything to me from changes to…read morechimney safety over time (our house was built in 1928) to what we can and need to do today. He gave me suggestions but did not try and sell me anything I didn't need. After the inspection I had him install a stainless steel chimney cap for $275. We had one done at our other house that cost over $500 a few years ago. Lifetime Chimney is my personal go-to from now on and the place I recommend!

Clayton did a terrific job cleaning our outdoor fireplace. He was very thorough and very…read moreknowledgeable. he spent a lot of time cleaning the smoke shelf which is very important. overall great job!!

Clayton did a great job. He gave a thorough inspection and explanation of the fireplace we have. He…read morecleaned it very well and gave instructions for proper maintenance. Grateful for his expertise!

You do not want to use these guys. I had a chimney completely rebuilt by them 6 years ago. A…read morerecent windstorm lossened the rain cap. I asked them to come out and fix it. Not only did they not fix it, but told me on a neccessary "inspection" that the whole cap needed to be replaced with a $3500 custom made copper whole new cap, but also told me the flashing was not properly installed around the chimney and needed to be redone. The fact that their company, representing Chimcare, took no responsibility for the incorrect work done and that the stainless steel cap had a lifetime warranty on it, apparently meant nothing to them even with pointing these issues out. These guys are hucksters in my opinion and I will be making a formal complaint to Chimcare national.

I have never rated a company before but I felt it was necessary to share my experience. The day of…read moremy appointment the service rep showed up several hours late and after inspecting my chimney he told me that someone would contact me about follow up repairs the following week. His job was to inspect and take photos only, not repair. After not hearing from the company I made several phone calls and email follow ups with the office personnel and was told that someone would be out to fix the problems. No one called to followed up. I finally went to Home Depot and bought some products to seal up the cracks, etc.. I am 76 and shouldn't be climbing up on a roof but I wanted to make the necessary repairs before winter. In April, 2020, I paid this company over $4,000 to repair my chimney. I was given a 12 year warranty on the crown repair, flashing replacement and tuck pointing. Evidently this company does not honor their stated warranties. I would love to hear from someone from this company and make things right.