I never leave reviews but I am genuinely amazed at how great all their services work and how easy…read morethey make things for the customer. I was so impressed at the ease and efficiency of the mobile self storage and especially the mobile truck rental, they have different help lines for different things and each of them were SO helpful. The text service and the 24/hr call like for the mobile services. The Plano- Alma Road location is very clean and the employees have been very kind and helpful. Everything has just been perfect, thank you!!!

PROS -convenient…read morelocation for us -always has the trucks ready for rental even day of -this event was relatively smooth process CONS -do not agree with the gas charge policy, way too expensive -nobody gives you at least a quick tutorial on the trucks. for example, there is a tow option inside that says just need to disable, nowhere does it say how you know it's enabled/disabled or not.

Forget EVERYTHING the other reviews say these guys were amazing. I came in last minute (20 minutes…read moreto close) with a broken trailer plug and bad attitude about the last u-haul I was at today; these guys fixed BOTH. Got me my trailer and sent me on my way without breaking the bank and gave me a few extra days with the rental to get my cross-country move back on track. These guys are clutch!

Worst company ever. Wish I had read the reviews prior to using them. They shipped half our boxes…read morethree months early with no warning- and then wanted to double charge us to get them back then charge us again to ship them all together later. Wtf. Never again.

Do not rent through this company. Use their app, find your truck and rent directly from the owner…read moreie Home Depot. Because if you have any issues you can skip the rude, unprofessional folks in Atlanta telling you to call Home Depot in Dallas. I can not stress enough how much you should avoid this service! It's like a bunch of middle school kids got a hold of some scheduling software and want to make money renting trucks in other cities. It might have worked if they had any knowledge or customer service skills. Trust me, they don't. My truck wouldn't start. After talking to multiple people, the manager told me I should have videoed the truck not starting! They didn't believe me and a had a policy that did not allow them to refund my money. Meanwhile I'd rented a UHaul to get my job done. And they have yet to provide me the details of their policy. The "we charge people for trucks that don't start" policy. They also delete all my reviews. So I'll be refreshing mine frequently. AVOID this company.

Drivers are TERRIBLE & rude!! Purchase a large lockbox & no need for their services!!read more

Love the cargo van, but it isn't available for one way moves. ‍‍ That is so disappointing because I…read moreneeded the space without going to a short enclosed truck.

Made a truck reservation on 9/24. Ubered from work and showed up at noon on 9/25 to find the…read moreoffice closed until 1pm. Ubered back to work. Ubered back at 1pm to be told they didn't have a truck for me. Wasted about $40+ dollars in Uber for major disappointment. Said they tried calling me earlier but didn't leave a message. Will never use them again. Don't recommend anyone every using them!

This place is a joke. Complete con artists! Was over charged 40 bucks. Never received a receipt as…read moreof why. When asking the guy who runs the place all I got was stuttering. Avoid this location at all cost. I'm sorry and I "don't" mean to be petty but places like this deserve to go out of business. Just bad business all around.

Truck rental for 4 hours deposit for 99., returned the truck, rather than either refund for the…read moredifference or full refund for 99. Then new charge for 62.00, they ran another debit fro 62.00, did not reverse the first 99.00. So went back to get it corrected, it the weekend and will take 3-5 days !! What is this about ? Reporting to BB & Consumer affairs, business practices are unreliable & causing fees and charges at bank. Do not leave any uhaul unless you get a receipt for the deposit refund & new charge. Scams, floating using your money

Set up to pick up using just app. Made me wait in 1 hour line instead of having mobile pickup…read moreworking

Booked a reservation 3 days in advance. Drove 3 hours from Louisiana to find out they gave my truck…read moreaway. This location should be avoided at all cost.

Disclaimer: I did my Uhaul reviews out of sequence and months later after the experience. It's a…read morehusband and wife team. "You never forget how people make you feel" Maya A. I secured my truck online. I came in dressed to move, even I thought I looked sketchy lol... I was greeted, accommodated and even guided away from options I thought I needed, he wasn't trying to up sell me, which was appreciated. Mindset: I had retired, sold my home and made a temp move for 30 days, then I was leaving the country. So my brain was puddy... I gave away and then had to move my living room furniture and dining room furniture (I know, I know - give it away and have to move it yourself - lol). I was worried about leaving my car parked so close to the trucks. The owner assured me it would be okay and it was. What really impressed me when I returned the truck it was late and dark, they were closed. The husband and wife aka the dynamic duo came out and helped me bring the truck in after hours (behind the locked gate), and even helped get the moving blankets out the truck, it was cold, very cold and did it all with such a pleasant attitude. Over the years I've moved to several cities and there is something different about the customer service at Uhaul, not that I ever had a bad experience, but now the customer service is memorable and personable. My review was way too long I know, but gratitude - I have so much gratitude for the help and service from those two.

Rented a pickup truck from this location and have used many UHauls in Plano and Frisco (and other…read morecities) over the years. Hands down this was the best experience I'd had renting a truck from Uhaul. Scott (the new owner) was in the restaurant business prior to owning this Uhaul and what ever restaurant he worked/managed, I'm sure it was a well oiled machine. We arrived early at about 6:50am to get our truck. I really didn't know what time it was but one we stood at the door, we saw someone at the desk actually motion to us that he saw us, and he quickly moved to the front door to let us in. When o found out is was then 5 minutes early, I apologized for arriving early and he said it was no big thing as he was there for hours working on cleaning up and taking care of matters. Every aspect of the rental was flawless and the store was spotless During the afternoon, we sensed our day was going slow and called Scott to ask if we could keep the truck a few hours longer. He checked the schedule and since no one had it rented, said they closed at 7 and we could keep it until then if we needed it. Upon our return at 6pm, we were worn out due to a day of lawn work and returned the truck to the gate as requested. James Gay was the person who checked me in and was as friendly and nice as could be. We will do all of our Uhaul needs here from now on, even if we have to go out of our way. You should too! Glen Smith.

I did not use their service but they were very helpful and kind on the telephone as we attempted to…read moremanage my moving of furniture from my home to a local consignment store.

Stay away from All My Sons! When moving 10 miles away they did $2400 worth of damage to our…read morefurniture! We paid extra for coverage of up to $5000 worth of damage and they are refusing to pay for the damage that they have recklessly caused. It's bad enough that they did such extensive damage, but their unwillingness to cover their own mistakes is unconscionable. Would not give them even one star if possible.

Every Faccet about my rental was outstanding. Thad the manager was outstanding, The Truck was brand…read morenew and awesome.

Used them for rental due to car in shop. The guy there charged us a security deposit and for the…read moredays. A day later they tried to charge and extra 450.00 without our authorization because allegedly their new guy made a mistake and didn't charge it properly, but they never tried to call us to tell us and then it took me having to call and argue with them before they tell me the breakdown (still never got a proper receipt). They then pulled the security deposit out from the original amount charged to cover their mistake and then reapplied the amount they wanted. Poor communication, poor training, poor customer service!!!!! IF YOU CAN GO SOMEWHERE ELSE, DO IT!!!