Dr. Armstrong is the best! She's a great dentist. I went in with a veneer that had popped off…read more She meticulously replaced it and it felt/looked fantastic. It actually looked better than before. I was really impressed with how much time she spent with me. She was very thorough and even though I had come in for veneer maintenance, she did an inspection of my whole mouth. She actually found something with my molars that my last dentist had missed. Thank you Dr. Armstrong!

Extremely disappointing and misleading billing experience. I would not recommend this practice…read more Before scheduling my appointment, I specifically called the office to confirm that they accepted my MetLife PPO dental insurance. I was told that they did, and I was explicitly assured that if there were any reason my insurance would not cover the services, the office would let me know before I came in. Their website also indicates that they accept MetLife PPO. I also specifically asked about the cost of the services beforehand. During my appointment, the dental hygienist was supposed to inform me about an additional $395 charge but "forgot." I was only informed about this charge when I went to check out. At that point, I was pressured to pay the $395 and was repeatedly assured that my dental insurance would cover 80-100% of the costs. I have now found out that the claim was submitted as out-of-network, despite my having specifically confirmed my insurance status with the office beforehand, and my insurance ultimately covered none of the $395. What is most frustrating is that I made a point of calling ahead specifically to avoid exactly this situation. Had I been told that the provider was out-of-network or that I could potentially be responsible for hundreds of dollars, I would not have proceeded with the treatment. Patients deserve accurate information about both insurance network status and out-of-pocket costs before treatment, not a surprise $395 charge at checkout followed by assurances that insurance will cover it when that turns out not to be the case. I am extremely disappointed with how this was handled and will be telling my friends, family, and anyone I know looking for a dentist not to use this practice. I will be filing a formal complaint with the New York City Department of Consumer and Worker protection as well as the Better Business Bureau over these fraudulent and misleading practices.

Dr Abernathy is the best. She has been my dentist for a long time…read more The facility is clean and modern. The front desk is friendly. So far, have not had issues pertaining to billing.

I can't say enough bad things about this dental office. Unprofessional scammers who made my cavity…read moreworse and encouraged me to opt for costly procedures not covered by insurance. Respect for customers' time is a real problem for them. My in-office experience took quadruple the time it should have, and I have waited on the phone twice now for upwards of an hour just to be told by an answering machine that no one was available to address my concern when I got to the front of the line. Avoid, avoid, avoid and find a family dentist who actually cares for patient wellbeing.

Hands down the best dentist in the city. Have been coming here for about 10 years. They're always…read moreon time (which is a rarity in NYC), very friendly to deal with, and extremely thorough. Not pushing you out the door like a lot of doctors offices and dentists in the city. Can't recommend this place more.

Make sure you are aware of what you are signing! They do not explain what you are being charged…read morefor. Cleaning was fine until the hygienist tried to sell me antibiotic treatment that costs $90 for each administration suggested and is not covered by any insurance. Showed me a picture of how the bone holding the roots of my teeth would erode and my teeth would fall out. Meanwhile I had no cavities or gum issues. Came back to replace silver filling and was charged for an upgrade that I was never told about. When I inquired about it she stated that the ones that insurance covers are not that great so the use a different one that isn't covered. Don't you think that you should make the patient aware of that? The only option on the paper said "upgrade" in parenthesis. I am thinking that this is standard and not one person stated that my insurance will not cover it. When I checked out, she stated that I should pay the remaining balance of $598 and they will give me a refund if my insurance pays more. I refused and she came back with another amount $254 stating that she checked online and that would be my responsibility (I already payed $550 just to make the appointment). Long story short, I payed $804 and my reasonability as per my insurance was $254 but since I signed for the "upgrade" I am not entitled to a refund. This office is unprofessional and I will not be returning.

Gramercy Dental is on 19th st close to 14st Union Square Station (approximately 5min walk). You…read morehave to buzz in at the door. From making appointment to leave the dental office, everything was easy without any delay. Once I made an appointment on the phone, I received a text to follow the link and filled out forms online. It made the check in process way easier and shorter. Secretaries are very friendly and helpful. My dental hygienist is very fun and pleasant. She is happy to be work and has great energy. She did X-rays, a thorough cleaning and made sure I was comfortable during the process. The dentist is professional and makes sure I'm doing all my routine flossing and cleaning. Overall great experience. Definitely recommend this dental office.

Since the practice changed ownership snd staff, it is beyond awful. The office is being renovated…read moreso its dusty, dirty and looks like a construction site. They are duplicitous about the fees and accepting dental plan reimbursements. The office staff is ok but the practice manager is very off putting. Suffice to say , do not recommend them at all. Sad after all these years, I will not be returning.

34th Street Dental has been my primary location for all my needs, and for the most part, I had a…read morewonderful experience. The only negative times I had at this place was when I was a child many years ago. I had a female doctor who just hated me for no reason. She refused to have any tact when telling me I had cavities, and cemented this feeling of insecurity in myself that still resonates. There was even a time where she wasn't my primary doctor for a day, yet she asked the doctor who was caring for me if I had cavities. When that doctor told her yes, she scoffed and rolled her eyes. I'll admit that maybe I wasn't the best at dental hygiene, but doctors like her don't help their patients improve by humiliating them. That kind of blatant behavior pushes people away from dentists because they grow fearful of their harsh judgement. With all that being said, I hadn't seen her since and I like to think it's because she was reported and fired from that company. Every other doctor I've had has been kind and considerate of my feelings. I'll never forget one who comforted me when I had yet another cavity, even though I worked really hard to prevent it. He said that as a child, he too had a bunch of cavities because his teeth were naturally sensitive. That was when I learned I had sensitive teeth myself. So when I had friends that bragged about never having cavities even though they never brushed their teeth right, I could at least find solace in the fact that I was born with a disadvantage and I truly did all I could to stay healthy. Aside from customer service, the lobby and offices are very clean. There are two kiosks where you can do self check-in, although when I arrived they weren't working. Still, it's convenient, along with the many comfortable chairs you can sit in while watching TV or reading magazines. They also have a restroom at the end of the hallway and you can use an elevator to reach the 2nd floor where they are located. Lastly, they do accept payment out of pocket and without attitude. I felt the need to express that for those struggling getting dental insurance. Plus, with my bad experience in the past, I became hyper aware of people's emotions and words. I recently lost my insurance, and I feared that paying without it would set me up to be mocked, but that never happened, and for that and more, 34th Street Dental's service is healing my self-esteem. My teeth look AMAZING and I'm proud of them!

I visited the oral surgeon, Dr Li, for an extraction and bone graft so I could have a dental…read moreimplant. The dental care was fine but everything else was a nightmare. She put me on antibiotics...but the office did not call it in to the pharmacy. It took 5 phone calls, several excuses, and more than 3 days to get post surgical antibiotics! Additionally, they provided the surgical consent forms AFTER the procedure was done. Now I need to get the stitches removed and they have rescheduled me several times and then only left me with an option that is terribly inconvenient for me. Doctor OK, but support staff makes the experience terrible!!!!

Dr. Verma and her staff are genuinely kind, welcoming and attentive. This is a rare medical office…read morewhere they actually are holistic in practice and not just in name. We happily will travel to Manhattan for them. If only I could find a holistic primary care physician now!

I had a last minute visit with Dr. Verma today after dealing with a dental emergency over the…read moreweekend. Despite the stress of the situation, Dr. Verma and her team were really warm and took great care of me. I'm a new patient here and plan to see Dr. Verma moving forward for my regular dental needs. It looks like most bad reviews here are quite old and from before Dr. Verma became the lead dentist at Holistic Dentists. I've seen many dentists in NYC and this was by far the best experience I've had. Highly recommend!

I had been researching dentists for a while now (putting it off as most of us do), but I called to…read moremake an appointment today as it was an emergency and I was in pain from the night before. Initially, they gave me an opening for 3 days away, but when I explained the situation they made room for me in only 5 hours. I was greeted kindly as I entered on my first visit and offered free water (they don't have to, but it's nice!) and was seen within 5 min (make sure you fill out the online form before the first visit for quick service). I was treated so well, from beginning to end, with an understanding of my pain and making sure I was comfortable throughout the process. They are quite high-tech, which makes it all feel so effortless and efficient, while getting such detailed scans and X-rays as well as a full cleaning. Dr. T explains what needs to be done very clearly and gives you the attention you deserve and plenty of time to think and ask questions while laying out a thoughtful plan. At the end, Jesse further explained the roadmap ahead and stopped frequently to make sure I was understanding everything while standing side-by-side, showing me on-screen how the plan breaks down and what's out-of-pocket versus what your insurance will cover. All in all, I am quite pleased with my experience and am looking forward to taking action. Thank you to the whole staff there and I'll be seeing everyone again soon.

Dr Choi, Danny dental hygienist and Jessie at the front desk were so kind and helpfulread more

I couldn't be happier with the service here. Dr. Leon is so patient and does everything she can to…read moremake sure I'm comfortable. I'm surprised by the negative reviews. I've had a few fillings done here and I'm always extra numb and she always tells me at any point I can raise my left hand if I have discomfort during the procedure. I'm a little sensitive so I've raised my hand each time for minor things and she always adjusts how she's working so it's not painful or tells me what to do so I'm comfortable. I've never had such a caring dentist before. As soon as I started going to WSD i couldn't stop talking about the great customer service and recommending it to my friends. Love that I can choose what to watch on tv and the hand spa treatment they give during cleanings as well. I'm always told ahead of time what the price will be for a procedure and given a through explanation of how my teeth are doing and shown clear/high res pictures of any problem areas. This dentist was recommended to me by a great doctor from one medical and I highly recommend them as well.

I am incredibly disappointed with my experience at Wall Street Dental Spa. Before my procedure, I…read morewas not provided with an accurate total cost, which led to a highly frustrating and unexpected billing surprise. Instead of offering clear and transparent financial communication, the administrative team was incredibly pushy and pressured me into moving forward with the treatment. To make matters worse, they charge an additional fee just to use a credit card to pay for services. I have been to many dental practices over the years, and this is the very first time I have ever encountered a dentist passing a credit card fee onto the patient. Because of the lack of pricing transparency and the aggressive sales tactics from the administrative staff, I am formally reaching out to the Better Business Bureau regarding their practice. I strongly advise looking elsewhere if you value straightforward billing and a pressure-free environment.