I gave 1 star because I couldn't give 0 and give a review...stay away!! My experience was just the opposite...took Val almost 2 weeks to get back to me after initial contact, I actually had to show up to the store to initiate the second contact. Things then seemed fine, countertops were installed with one wall having a big gash in it. I would assume that I would get an email or phone call apologizing and asking how they could fix it(because I understand accidents happen) but nothing said. I finally asked the cabinet store(they subcontracted DMC to do the work) what was going to be done to fix the wall...finally after 2 weeks, the owner of the company finally called and acted like it happens all the time, what did I want done. All I wanted was a heads up that they gouged my wall. He proceeds to tell me, don't talk to me that way, they didn't have to do the work and his people are too busy to get back to customers. He then calls me back 3 times and berates me on how I was speaking to him, how I was acting like a child, belittling me, asking me what I did for a living, on and on. I finally told him I was done listening to him and I didn't need to take his abuse anymore. read more
