At the end of the day, so angry was I over the apparent slight that I received from this place, that I believe utterly that the rating was fair (being the customer-service-orientated whore that I am - blame the years worked in retail for that)! But after such a really great experience from the manager, who has messaged me and who has personally apologised for the bad experience I've had, I can't but melt a little at the whole process, and the wonderful way in which Fiona has structured her reply ;- that she has taken the time to reply given my less than complimentary first appraisal is gutsy and I like that. My review is updated now reflecting my admiration for a really courageous professional move from the manager, and I can't fault Fiona's contact with me - in fact I laud and salute it as something "well done".... so - Well done. Thanks Fiona, on a personal level from me, and the offer of the refund is welcome, but unnecessary - the offer of it alone is enough. Congrats on the direction DMC is obviously taking. read more