DON'T WASTE YOUR TIME AND MOST IMPORTANTLY MONEY! Hire a professional developer who will respect you, your work, and your time. Shame on your company for trying to rub people during the pandemic (though according to some comments you've been doing it for quite some time). I ordered the top service for synopsis once before, and the feedback was fine (because there was no way for this company to upsell me- I paid the top dollar already). But the second time, I got a cheaper version for a query letter with speedy delivery. I paid around $70 for a few comments on how I should remove 'BUT' or some other useless edits with commas that any amateur editors would have done for $10. But that's not what got me mad the most. There were soooo many comments with just a question mark in them to BAIT me to pay MORE to get the top service. So you can imagine not only I was upset about getting zero CLARITY and FLOW edits. Because apparently there're no comments in that service. THAN WHAT DOES IT MEAN YOU'LL HELP ME EDIT MY CLARITY AND FLOW??? BY TELLING ME DON'T USE 'HAD' AND USE 'HAVE'???!! OR REMOVING A COMMA??!! When you say you will provide edits for clarity and flow you then need to add there will be no comments, just paragraph spacing rearranging or whatever else mini edits you come up with. So I still have no idea what was going on with my clarity and flow. But of course, if I'd pay some money on top- there will be comments and whatever else my heart desires. I contacted the customer service and nicely explained that I got zero of what I actually needed from this service (which again my main concern about clarity and flow of the synopsis), and asked for a partial refund because I understand they spent their time on my project (even if it was 5 minutes of their time). They, of course, refused. And apologized for the confusion- yes the person I spoke to agreed that the description of their services was confusing, but also I could have assumed there will be no comments. (Right?! Silly me. How difficult it is to guess the details of the services provided if it's not clearly stated??) I really never in my life left a negative review or was mad enough to do so for any business, but I also rarely come across such a company that's not willing to work things out with their customers at all. They will only put their 100% if you pay the top dollar and then probably will try to squeeze another cent on top of it. read more