Helped my set up my account over the phone very quickly. I can already tell in will receive great…read morecustomer service here.

They complain about having to do bank deposits?? Isnt that their job?? Never been to a bank that…read moredoesnt like when you need to do a deposit, maybe get new tellers

Run by people who are perpetually confused. They've constantly set appointments and then when I…read moreshow up, realize it's double booked. They've lost my checks and several times deactivated a still good debit card without telling me. Two problems: 1) They should be ashamed 2) They're not The word incompetence was invented for this bank and this branch.

Tremendous staff ... A real community bank feel. Best bank in town if you ask me. Never a fee and…read morealways there when I need them

Wyatt Ralphs at the Chubbuck branch was very helpful and professional and took care of what we…read moreneeded. Exceptional Service!! Thank you Celeste Palmer

I currently opened and then immediately closed an account in the Preston Idaho branch. Due to the…read morerudeness of the manager Candy Avery! She would not assist in anyway with transferring money from another bank. When I said I'd close the account she rolled her eyes at me and then walked away! When I first opened my account they have me a card that would not tap. I was informed I'd have to purchase another card. Even though the card was brand new. We applied for a loan for a car. That manager was awesome! You know who you are! However we ended up going through a different institution because the loan took several days for a response. We had decided to go with this bank for convenience because we live in Preston. It was nothing but a disaster and total INCONVENIENCE! I would highly recommend NEVER going to this branch!

Citizens Community Bank in Pocatello is so helpful, and they have great interest rates. We keep…read moretransferring more $$$ from our old bank to CCB, because of their great service and because we earn more here. Amazing personal service from experienced professionals - and even the young bankers in training are well mentored by their senior colleagues. Really glad I have finally figured out the app and messaging too. But we can always count on a prompt reply by phone and email. Thank you CCB for all your help - and for your great returns on investments.

The worst service and the worse bank I have ever dealt with in my life. Their system is always…read moredown. I have used Zelle for years on a business account. The representative was so rude and beyond unhelpful. This is not the first or the last time. Their reviews speak for themselves. Maybe upper management should take a good look in the mirror and how poor their business is being managed. This is the worst bank and the worst service I have ever seen in the banking industry. Do not sign on. They are idiots! They do not meet banking needs in any form!

Starr did a good job selling me "Central" Plus. even though she is new st her job, she was great…read morehelp as a teller.

When we opened our business accounts at Idaho Central Credit Union, we were told they were…read more"business-friendly" with great access to SBA programs and operating lines of credit. Unfortunately, that has not been our experience. Despite both of us having 700+ credit scores, strong financials, and a solid payment history, we were repeatedly met with delays, vague excuses, and ultimately denied meaningful support. They pulled our credit but offered no real solutions or transparency. If you're a small business owner in Pocatello looking for personalized service, I highly recommend working with a local bank that values relationships--not just numbers. Thanks for the lesson in what not to expect, ICCU.

Cannot pay via internet directly to the credit union. Need to go through a portal pay to a third…read moreparty which then gives a third party your banking info. And I have to pay for this feature. I wonder if this backward company of failed employees will ever join the modern age. I have approx. one payment left and cannot wait to walk into their office of hicks and hand them a cashier's check from Wells Fargo to pay off my truck loan and I guarantee, I will never return. Sad part is I will be moving to AZ so I cannot continue to tell all who I know or meet to avoid this credit union like the plague.

Always respectful professional., pleasant. helpful with all concerns. adequate services for my…read morebanking needs.

The representative helped me and my wife set up our account in no time and was very thorough. So…read morefar I am impressed

Best financial institution in town! No fees for anything and the staff is amazing!read more