This company never shows up to repair anything.. basement been torn apart for over a week nobody…read morehas come back, then was given a eviction notice before the rent was even due.. then the lady in the office laughed saying did you not like the blue tape. contacting the housing authority about this jokers.. see how funny that is..

Hayes reality does not keep houses maintained. Tenet can wait up to and over 6 months to see an…read moremaintenance person at their home. I waited 10 years for newly rented home to be painted as promised and I painted myself Tolites run continuously and replaced my self to save water bill I could go on worse company I've ever rented under

I am an out-of-state real estate investor, and working with ICON Property Management has been one…read moreof the most frustrating and costly experiences I've had. From the very beginning, there were serious red flags. The management fee presented during the sales process did not match the actual agreement. It felt like a bait-and-switch tactic--low pricing was shown upfront, only to be changed at the contract stage. During our initial interview, I specifically asked whether they handle Section 8 tenants. Rick (one of the partners) confidently said yes, which was a key reason I chose them. However, I later discovered they weren't even actively using AffordableHousing.com--one of the main platforms for Section 8 tenants. When I pushed them on this, they admitted their account hadn't been used in a long time and needed to be reactivated. This was shocking and completely misleading. In reality, they seem to avoid Section 8 entirely. The breaking point was how they handled a rodent issue. The tenant reported it, and despite multiple weekly follow-ups from me, nothing was resolved for over a month. There was little to no communication, no urgency, and no clear plan. As a result, the tenant moved out, causing me significant financial loss--lost rent, turnover costs, and repairs. What made this worse is that ICON was aware the tenant was planning to leave and had stopped paying rent, but they failed to inform me. Even after escalation, Shawna (another partner) avoided responsibility and repeatedly redirected communication instead of addressing the issue directly. Critical information was withheld from me as the owner. After terminating the agreement, things got even worse: * They did not return my property keys * They withheld rent from another unit * They stopped responding to calls and emails entirely This level of unprofessionalism is unacceptable. If you are an investor--especially out of state--do not use ICON Property Management. This company cost me time, money, and unnecessary stress, and created avoidable legal risk.

Absolute degenerates. They don't work, maintain or upkeep the property. Maintenance is never…read moreperformed. You have 5 days to pay rent before a late charge is applied. Nope they apply the late charge on the 2nd day of the month. When I have a scheduled payment, they fail my payment, apply the later charge, then force me to pay the new amount and magically my payment is accepted. No quality of life, no value in any aspect of renting a property from whoever runs it.

To start out they don't even deserve a one star. They moved me into a trailer on Alden Ave in…read moreAlliance with no heat, no water, broken hot water heater. The flooring is so rotted out you will fall completely thru the floor. Kitchen ceiling collapsing from roof leak with black mold exposed. The toilet wasn't even bolted to the floor. Broken windows.......and after fighting with them for 8 months, to retaliate they served me with eviction papers. Mark from Mahoning county dispute resolution called Clear Sky and Felisha the operations manager refused to speak to them. They also charged me with a 417 water bill when I have no water meter or was told I owed a water bill. When asked for a copy of the water bill refuse to provide me with one. They will lie and commit fraud at a drop of a hat. And Bill their maintenance man is such a yes man....he will lie to protect them. Guess what Bill.....my security cameras wont let you get away with it. They should be shut down.

Avoid at all costs. They don't fix problems in their rentals. My daughter's house has had raw…read moresewage in the basement for over a week and they won't return her calls. Now she can't turn on the furnace because it fills the house with sewer gas and odors that are overpowering and now the house is too cold for her children.

Where I live, it's quiet and clean and no bugs. It's a good neighborhood. I love living where I'm…read moreat.

Rent will be raised continuously with no improvement. Pro Tip: Wear muck boots to do your laundry…read more In the last 2 years, the ceiling has been falling in, the stairs have been falling in, there is no AC, the oven has failed, lighting has failed along with pinched wires in fixtures, they refuse to update Receptacles and remain with outdated 2-prong outlets with no grounding, they will ignore emails, have shut off utilities without any reasoning, and have failed at repairing numerous issues in the shower. At this point, the water is just slowly entering into the framing in the wall where the spigot hangs off and the caulking has become disconnected and moldy. Trash was left behind from previous tenants, and the windows are crusted in 6 layers of paint and bugs that require the impeccable force of the Incredible Hulk to open. Same with doors, cabinetry, and walls. My door has been kicked in before and is barely put together with split shims, mismatched screws, hopes, and dreams. Drains clog constantly, temperatures reach 94°F inside, and they prohibit the install of any AC. Not that you'd want to trust the ungrounded electrical wiring to handle high amperage draw appliances anyways. Please do not make the same mistake that I have. PLEASE. Go somewhere else. Save yourself the time, money, convenience, and safety. If there's one thing that my Ex & I could gladly agree upon, it would be that this has been the worst renting experience either of us has ever come across. I say all of this not only as a tenant, but as a person that maintains things for a living. If all my money weren't going to this less than sub-par rental, I would pay you just to not rent from this company.

This is the hardest working women I've ever met in this business of Property Management…read more She takes every project on like it's her own. Keep up the great work!!

From the owner: Property Management at its best. Let us take care of your assets.read more

Rent has increased from $525.00 to $1,000.00 per month or more. This is considered the low end of…read moreLouisville. They care about corporate greed not the people that enrich them. This economy has been brutal and yet here we are.

From the very start, Brookwood Management was very difficult to deal with. My husband and I were…read morelooking to rent from Centennial Village, located in Canal Fulton. They have very limited office hours Monday through Friday and have no weekend hours. I, myself, work Monday through Friday so I cannot personally make it to their office. I called and requested to be emailed the application so I could fill it out and send it over with my husband at his scheduled appointment time. Pam, the property manager, refused to email over the application and insisted that I had to be there in person. After 15 minutes of trying to explain to her that I needed her to email me the application, she told me that she had to call and ask permission from her supervisor, in order to send it. Eventually, I was emailed the application. We were eventually approved and moved in. Upon move in, our place was absolutely filthy. Weather stripping on the entry door needed to either be re-secured or replaced because it was coming off the frame. The front light fixture was broken and needed to be replaced. I was told that it wasn't possible to replace the light fixture. There was grease dripping down the patio blinds, four of the slats were missing, and there was crayon up and down the blinds as well. In the kitchen, the window would not latch shut. We were on the first floor so this was a safety issue. It took three days before anyone came to address the window. The kitchen sink was leaking. Maintenance left a full bucket underneath the sink and the smell was foul. The stove needed to be pulled out and cleaned because the floor underneath was extremely dirty with food and candy. The vent in the kitchen also was filled with food and candy. The entire sink and countertop needed to be re-caulked. The caulking was old and was peeling away or had yellowed. The sink didn't have any caulk on it at all. The walls needed to be touched up because there was still pencil/pen/crayon marks on the walls. The top of the staircase had crayon marks on the walls and needed to be touched up. In our bathroom, the sink needed to be re-caulked because this one also did not have any caulk. The entire tub needed to be re-caulked because it was filled with mildew. The door stop in the bathroom was broken and needed to be replaced. The soap bar against the wall in the tub was broken and completely missing. There was also a huge hole in our AC vent in the basement that management covered with a cardboard box. When I asked if the vent could be properly repaired, I was told by the property manager, (copied and pasted directly from my email), "... According to maintenance that piece of cardboard is put there to avoid the air going down your basement and keeping it all on the upper level. As far as the bathtub, myself and Kody really didn't see anything wrong with it I'm not sure what your concerns are I really didn't witness anything that needed attention. If you could maybe give more details of your request that maybe would help." In November, my husband was assaulted by our neighbor, at gunpoint. While management did work with us and let us out of our lease, they overly charged us on our way out the door so that they recoup their losses. Management charged us $1,178.60 for a full carpet replace throughout the townhouse, plus charged us to reseal the floors. They claimed that the carpeting was soaked in cat urine and that warranted a full replacement. I have lived in apartments for the last 10 years and have had my cats for 6. Never has the carpet been replaced in any of those apartments. My cats are trained and do not urinate where they are not supposed to, nor scratch where they aren't supposed to. I had called Brookwood's corporate office to speak to someone regarding the charges. I was told that I should speak with Alexis and I was forwarded to her voicemail. I left message and waited for two days for a call back, but never received one. After waiting, I went into their office and spoke with Alexis, who claimed she never got my voicemail. I asked over and over again to see the bills and pictures of what they claimed was cat urine. She said that she didn't have that information and I asked to talk to someone who could. I met with Robin and asked again to see the proof that the carpet needed to be replaced. She told me that Brookwood doesn't release that information (pictures, bills, etc.) because it's considered private company documentation. I asked again, because if the charges are real, I'm more than happy to pay, but I want to see the proof. I was told that I can have my attorney call their attorney to solve the matter, that the proof would be issued then. It does not make sense why a professional management company will not show their tenants proof of charges. It is within my right to see the documentation of any charges assessed to me, especially with something as exorbitant as a full carpet replacement.

It's a fabulous company with world class treatment! I highly recommend this company for any home or…read moreapartment managing.

Fast and easiest way to pay my rent, given the COVID stuff going on it's also the safest. It's very…read morenice tht I also get a reminder text every month reminding me my rent is due. So helpful! Thanks so much Racheal T.

My RV was broken into at one of IncaAztec Management, Inc.'s facilities. The person that broke…read moreinto the RV entered the facility with an access code that opened the security gate. The person proceeded to damage the RV and unloaded thousands of dollars of items from it without anyone noticing. This is despite the fact that the incident occurred after 6am and the RV was parked directly in front of a monitored security camera. I have been trying to get the company to respond to my request for compensation for over a month and a half. Instead of working with me to resolve the issue amicably, the company's response is to be completely unresponsive. Businesses will without a doubt run into disputes with their customers. It's how they choose to respond that sets apart a good business from a bad one. Choosing to completely ignore a customer that has experienced a significant negative issue shows which that this company is the latter. I would not use IncaAztec Management, Inc. to manage rental units, nor would I rent a unit from one of its facilities.