This company is Great. I called him about my riding mower. He talked to me and tried to give me…read moresome try it first to fix my mower. Just from talking to this guy I knew he was honest. I recommend them highly.

Great service. I had two lawn mowers in fairly bad shape.Kevin was honest in what he could do with…read morethem without costing me more than what they were worth. He educated me on maintenance I can do to keep them running. I am very happy with the service I received.

Came out to my house to tune up my snow blower. He adjusted my shifter, changed my oil, spark…read moreplugs, and replaced some sheer pins for me back in October for about $150.00. He was on time. In and out in 25 min. I have used my snowblower 3x so far and my shifter works like a charm after not working the best for years. The fact that he came to my house was essential for me. I didn't have to worry about trying to lift a 2 stage snowblower into my car.

If I could leave 0 stars I would. We needed our riding lawn mower repaired so we asked someone to…read morecome out and take a look. At first we didn't think anyone would be home and they told us to just leave the mower out and they'd fix it. REMEMBER THIS, they would have had to call us eventually to tell us it was repaired or ask what was wrong in the first place. My grandparents were the only ones home so they answered when the technician arrived. They are from another country, English is not their first language. They tried their best to explain what was wrong but didn't get the message across, my mother was at work but was available to call and translate for the technician but he REFUSED. My grandma ended up calling her herself and held the phone up to explain what was wrong, (the mower wouldn't start) a back and forth argument ensued about how my grandparents told him one thing and my mom was telling him another. And eventually he ended up spraying starting fluid and charging $120 for it and leaving. My mother later decided to text the company and let them know their technician was extremely rude and unprofessional about the entire situation. Just know if you are a US citizen that speaks English as a second language YOU ARE NOT A VALUED CUSTOMER HERE. We offered a way to remediate the situation and you refused and argued, that's on you not us. Do better. In the texts he mentions we should have been onsite and that they can't do the job if they can't communicate with us, yet they tell us to leave the mower outside when nobody is home? That doesn't add up, which do you want? If anyone takes the time to read this just know I'm not making this review because my feelings were hurt, I'm making this review because people deserve to know the kind of service they're paying for. This company's lack of professionalism, blatant disregard for customer communication, and discriminatory attitude toward non-native English speakers is unacceptable. Businesses that operate with such poor standards and hostility toward their customers should not be rewarded with your hard-earned money. Take your business elsewhere--somewhere that values all customers equally and treats them with the respect they deserve.

The knowledge of small engines and life in general is wonderful. Thx John for great service. Always…read morefun to listen and learn.

Service was prompt and thorough. Definitely recommend this service for both lawn mower and…read moresnowblower.

Great service with hassle free pickup and delivery of our large snowblower. Scheduling was easy and…read morethey were flexible to take the unit from behind a fence while we were not home.

I did not buy anything nor get anything serviced by J & M. Instead I made a call to get…read moreinformation. Instead of trying to get a sale (or in this case service) that would cost me about $150, the person on the phone gave me options on getting my chainsaw running again. Not only options, but he took the time to give suggestions, advice and even a referral to another store to buy a new chain. Even though J & M realized that they would not make any money off of me, they took the time to explain options to me to assist me with my problem. If this is how well they treat a non paying customer - I can only imagine how great they are with paying customers. Thank you J & M for your assistance and great service. Should I ever need a small engine repair, you will certainly be my very first call.

Cleaned Carb on Troy Bilt 2420. Changed oil. Using Ethanol Free Gas now. Came next day noon. Very…read morereasonable price. Call him. Running Great!!!!

Scheduled an appointment with Tom to take a look at repairing our lawn mower, but he never came out…read moreas scheduled or called that he wasn't coming. We called and left a voicemail and haven't heard from him since.

Not looking good for this business...more lost snowblowers. Help!!!! Police getting involved.read more

This is on the new owners. My 2021 $800 Toro snowblower also went "missing" (along with several…read moreothers I was told). I had to contact them constantly on when it would be done. They picked it up the end of September. When I finally got a hold of someone ( their voicemail mailbox was full so could never leave a message), she told me she would check on it. Called me 2 days later with "bad news" that they could not find my snowblower. Also the business is closing the end of the month. She gave me Kates phone and e-mail. Of course Kates voicemail box is full and I have not heard from her. Trying to find out if they filed theft charges and contacted their insurance company regarding my "missing" snowblower.

I had purchased a refurbished leaf blower online. Shortly after receiving the blower I was having a…read morepower issue. I saw online that Russo serviced my blower. I stopped in customer service and they immediately took a look at it and did a quick adjustment of the carb and the issue was solved. I'm grateful for their 5 star service. I'm now a customer. I'll be back! If you're looking for a power equipment sales and repair place, I'd highly recommend you give Russo a try. I know you won't be disappointed.

I recently purchased a zero turn mower from them(last fall). It was set up well and has been…read moreflawless. I recently had a flat tire, I stopped in and asked for them to fix or replace the tire. The gentleman at the counter took my tire in the back and repaired my problem less than 10 minutes. They could have told me it needed replacement and sold a tire, but they didn't. And they could not have been more pleasant. A great place to do business. BTW the price I got on the mower was competitive and their service rates are fair!

My brother lives in our home. Planted a garden and found a really nice, small rototiller to…read moremaintain the rows. It wasn't working great and he took it to Grove Outdoor Power. In the past they have been great to repair our chainsaw blades. However they have had this tiller for 6 months. They continually said, come tomorrow, we will have it done. In trust, he would go there to pick it up. Never done. Unfortunately, he passed away July 3rd. I went there mid July and they promised I could pick it up the next day. So now it's 6 months later, still not done. I took it home today, but thank you Grove Outdoor Power for making us a priority. So many of our friends never got their equipment back either. Sleep well!

The owners here are amazing. Knowledgeable and helpful every time I go in. Always friendly and…read morereally know what they are talking about. They help in filling out warranty's and when repairs are done it's always right and reasonable. Great communication from them. If they don't have it they can get it for you.

He did not do pick up services. It he gave me two phone numbers. It worked out very well. I…read moreappreciated him referring me to proper places. He sounds professional & nice.

I did a search online for a place that could repair my snow-blower. I called a couple of places and…read moregot quotes based on what I felt was wrong with it (worn auger belt). Both places estimated repair costs at $250-350 to change out the auger belt which included pick-up on the snow-blower. They estimated it would take at least a few days. Then I call Leroy's. The manager, Rick asked me to send him an email with my address and a picture of the sticker with model number. He responds that they can pick it up the next day (Tues) and that I'd have it back by Wed. They come get it Tues at 9am....and have it back to me by 12:30 the same afternoon. They also adjusted one of the brake releases for me too. Total bill was only $148 with door-to-door service. I'll recommend these guys to anybody who needs work on their snowblowers or lawn equipment. Absolutely fantastic service at a great price!